I ordered a new car but when it arrived it was the wrong colour - what can I do?

I ordered a new BMW X3 20i in February. The dealer sent me the spec of the car on and the documentation showed the colour I wanted. I confirmed the spec by reply email and asked him to order the car. Later...

My local dealer charged me for work that wasn't done - what can I do?

My local Subaru dealer recently charged me £400 to replace the spark plugs on my 2005 Forester. They charged three hours labour as they reckoned the plugs were seized. The car was still idling badly so...

I bought a used car from a franchised dealer and now the tyres and brakes need replacing after 3500 miles - is this reasonable?

I bought a 2012 Honda CR-V with 39,000 miles from a franchised dealer in July 2018. I have completed 3700 miles and have been advised front tyres are worn to the ‘canvas’. The front discs are 70% worn...

I agreed to buy a used car from a dealer but now they are saying the price has increased - where do I stand?

I recently arranged a test drive on a used vehicle (2018 plate). I had no intention to buy, however after negotiation and a part exchange value, we reached a deal. At the point of the drive I had no Idea...

Should I get scuffed alloys refurbed before selling my car or just trade it in?

I have a Mercedes-Benz E-Class which is three years old this June. Between my wife and, we have managed to scuff all the alloys a bit. Before I consider trading in, would it be better for me to have the...

We bought a car four months ago and now the alternator needs replacing - is the dealer who sold us the car liable?

My father-in-law bought a car four months ago and the alternator has gone. The garage are refusing to touch it saying it's wear and tear. Are they right

I bought a second-hand car that turned out to be faulty - what should I do?

In November last year, I bought a second-hand from a dealer in London. It had so many problems and I was told by Consumer Affairs I could reject it. I went through the Motor Ombudsman but no word yet from...

I bought a used car that broke down after three days - am I entitled to a refund?

I’ve just purchased a second-hand car from a garage that has broken down and is displaying engine malfunctions within three days of purchase. I called breakdown recovery who confirmed that an injector...

Does my car need a brake fluid change on its first service?

My car is due its first MoT and I'm taking it to an official dealer for a service and MoT. The MoT alone is £53 and on top of that they are adding a complete change of brake fluid as well as the service....

My car came with mixed tyre tread patterns but the dealer refuses to change them?

I bought an approved used BMW X5 that came with directional tyre treads at the front but asymmetric at the rear, all Dunlops. The BMW owner's handbook states 'incorrect tyre combinations will interfere...