Fixed-price servicing - is it really fixed-price?

I took my wife's Seat Altea 2.0 TDI DSG for a special offer £129.00 service. The service was completed, but at the service desk, I was informed that the fronts pads were 80% worn. I was fine with that, but I was also informed that the rear N/S/R bearing was making a terrible noise, and that it would be an MoT failure - I was told he repair for that would be £228.

I decided to pass and take it somewhere else for the work to be carried out. This morning I took the car to my garage - the pads were replaced, and to my surprise, I was asked why I wanted the rear wheel bearing replaced. I said that it had been serviced at the SEAT main dealer, and that they had informed me it was extremley noisy.

They still had the car on the ramp they spun both rear wheels and I could not hear any noise from either side. Can I trust the dealership that they serviced my car? The faults with the brakes and the bearing are on the invoice listed under technical report.

Asked on 23 November 2012 by DK1

Answered by Honest John
You have the evidence of the report that the dealer attempted to mislead and defraud you. As long as you can prove that there is no fault at all with the wheel bearing then you could report the matter to Trading Standards that covers the SEAT dealer.

But since you have not lost anything I doubt they will do anything.
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