Bird droppings are destroying my paintwork and BMW rejected the warranty claim. What do you think?

I own a MINI Countryman - which I purchased new in September 2017. As well as the usual warranty, the paintwork is guaranteed for three years. The car is garaged and kept in pristine condition. Two weeks ago I noticed flaking of the paintwork on the leading edge of the roof. I took the car back to the dealer for inspection. Today they said the flaking was due to bird droppings and the claim has been rejected in its entirety, no good will offer. The quote to repair the paintwork is in the region of £800. In all the years that I have owned cars I have never seen that sort of result from the acidity in bird droppings. I have registered an official complaint with Mini Customer Services. I would appreciate your expert opinion on my problem as I feel let down by BMW.

Asked on 22 July 2020 by stewart h

Answered by Dan Powell
Bird droppings can easily and quickly damage a car's paintwork. No matter the make or model. The nitrogen in the bird dropping eats away at the paint and strips away the protective layers. If left untreated, it'll quickly corrode all the way to the base layer. All vehicles are susceptible to this (not just BMW) because carmakers use water-based paints (as opposed to the harmful lead-based paints from years ago). I do not think you will be able to hold MINI liable.
Similar questions
My 2018 1.5 EcoBoost petrol Ford Kuga has been with the dealer for four weeks waiting for a new engine to be fitted under warranty. I reported it was using coolant with no visible signs of a leak. They...
My wife's Kia Picanto has just failed its MoT due to the airbag warning light remaining on. The car is two days out of its seven-year warranty, and has 26,000 miles on the clock. I have spoken to the...
I have a 2019 Renault Captur 1.5 dCi. I bought it with 11,000 miles on the clock in July 2020. Recently, I had it serviced at an independent garage. The garage performed an engine flush as part of the...
Related models
Biggest ever MINI. Upmarket and quirky interior. Good to drive. Available as a plug-in hybrid.
 

Value my car