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• GARAGE SERVICING: How can I find a reputable garage  to service or repair my car? (FAQs)
  The Oil Filter Flanker Instead of changing the oil filter at a routine service, tell the fitter to simply give it a good clean over with a rag. It will look like new, the punter won't know any difference and the garage will save 15 minutes obtaining the new filter from stores and fitting it, plus, of course, the cost of the filter.
• INSURANCE WRITE OFFS: What do different insurance write off categories mean? (FAQs)
  Because Mrs B’s car had fairly unusual features, it was not as quick and easy as is usually the case with more standard models to just check in the trade guides for a guide retail price. However, we told the insurer that if it had contacted the compilers of these guides and made some further enquiries, it should have been able to obtain an accurate guide price for Mrs B’s exact model.
• CONSUMER RIGHTS: How do I reject a vehicle or get compensation for problems with a car? (FAQs)
  It is assumed that they were. If the retailer does not agree, it is for the retailer to prove that the goods were satisfactory at the time of sale. This comes from Sale and Supply of Goods to Consumers Regulations 2002, derived from EU Directive 1999/44/EU which became Clauses 48A to 48F inclusive of the Sale of Goods act in April 2003  after the first six months:   Under sale of goods legislation (Sale of Goods Act 1979, Sale and Supply of Goods Act 1994) consumers are entitled to expect that any goods they buy are of satisfactory quality.