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Is the dealer responsible for fixing my car? 3 Feb 2022 (Ask HJ)
I bought my car for £6,000 in mid-January. The engine manifold warning came on, it was supposed to be fixed but has now reappeared. I have been informed... -
BMW Z4 Coupe - Consumer Rights Act 2015 24 Dec 2016 (Forum)
on the corrosion but insisted that the air conditioning was working on the day of the sale but offered to repair it at internal charge rates at my cost. They refused to do more so I rejected the car under the terms of the Consumer Rights Act 2015. They concentrated their efforts on the air conditioning problem -
Garage can't fix my car - what are my rights? 2 May 2016 (Ask HJ)
My Renault Captur (2014) went in for a service after it failed to start eight weeks ago. The garage stated first of all it was the ECU, then the central... -
Faulty car - what are our rights? 18 Jul 2016 (Ask HJ)
I recently purchased a used (2008 model) BMW 1 Series. When driving it home from the dealer the engine management light came on. I looked in the car's... -
My car won't fit in my garage, can I return it? 11 May 2022 (Ask HJ)
I just bought a Jaguar E-Pace from a dealer and it won’t fit in my garage, have I got any right to return the car? -
Problems with used minibus - what are my rights? 24 May 2022 (Ask HJ)
I bought a second hand minibus from a dealer and was told after they insisted I pay for it in full before collection that it wasn't ready as it had a couple... -
Who should pay for my car's air con top up? 30 May 2021 (Ask HJ)
I bought a 2016 Hyundai Tucson two weeks ago with 39,000 miles on the clock. And now with the warmer spell of weather, -
The paint is bubbling on my car. Is the manufacturer obligated to fix it? 13 Mar 2020 (Ask HJ)
The paint is bubbling on my red 2013 Mercedes-Benz SL. What are my legal rights regarding guarantee obligations from Mercedes? -
Ripoff yarns 4 Sep 2010 (Ask HJ)
I am considering buying a used car, first a 2004 Suzuki Wagon R + GL, 41,000 miles at £3,400; second a 2003 Fiat Punto Active 1,242cc manual, 71,000 miles... -
I've discovered my car was in a serious accident before I bought it - what can I do? 8 Dec 2018 (Ask HJ)
I bought a vehicle from a dealer two and a half years ago. It has had the same mechanical issue four times and I have now discovered this is due to it... -
Sale of goods act protection - 6 months cover from purchase date 13 Oct 2011 (Ask HJ)
If dealer gives me 3 month warranty but parts only (labour I pay) will my signature to this warranty preclude me from using the Sale of Goods cover - assuming... -
Seller has ignored my rejection of a faulty vehicle. What now? 11 Apr 2020 (Ask HJ)
I’m exercising my final right to reject a vehicle as repair by sellers chosen garage did not fix the fault. Vehicle shakes and struggles to start at times.... -
What should I do if my new car is not to the specification ordered, or it is damaged during delivery? 6 Dec 2010 (Ask HJ)
When purchasing a new car, can you please advise me of my consumer rights in the following circumstances: the vehicle is not to the specification ordered,... -
Buying a car on credit card - better than cash? 6 Aug 2016 (Ask HJ)
I am buying car as a cash sale. If I pay in part with a credit card, will i have some guarantee and protection form the card company should problems... -
Missing service history - what are my rights? 24 May 2022 (Ask HJ)
My car was advertised with service history but the garage cannot provide any evidence. I bought it from an approved garage. What are my rights? Should... -
We bought a new car and discovered it's been repaired - can we reject it? 3 Sep 2017 (Ask HJ)
We've just bought a brand new car for £45,000. There is a crease in the boot lid and damage, which someone has tried to conceal with spray paint. We reported... -
Can a trader sell a car as 'spares or repairs' to avoid liability if something goes wrong? 16 Apr 2020 (Ask HJ)
I'm interested in a car I have seen advertised in a classified ad on eBay by a trader. They advise that the vehicle is a "Part exchange to clear and, like... -
What constitutes unsatisfactory quality under the Consumer Rights Act? 30 Aug 2017 (Ask HJ)
I bought a 2009 BMW 318i Tourer with 95k miles for £5700 in May from an independent dealer with a seemingly comprehensive six month mechanical warranty.... -
My timing belt has gone - what rights do I have? 24 Dec 2018 (Ask HJ)
What rights do I have in terms of my BMW 1 Series which I have had from new and is three months out of warranty as my timing belt has potentially gone?... -
Garage trying to buy back faulty car at a reduced rate, what are my consumer rights? 4 Jan 2022 (Ask HJ)
I recently purchased a 2015 DS3 from a garage and noticed it was drinking oil within a couple of weeks of driving it. I have returned it to the garage...