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Can I reject my faulty motorhome? 24 Jan 2022 (Ask HJ)
I bought a brand new motorhome in November 2021 and on collection it started developing faults, mainly electrical. It's on its third battery. I've returned... -
Should faulty air con be covered a used car dealer? 30 Jul 2021 (Ask HJ)
My son bought a car on Sunday from a secondhand dealership. On the test drive, the air con was blowing but didn't seem very cold so he assumed maybe it... -
I bought a car that was advertised with a full service history, but the garage now cannot find the books in question. What do I do now? 2 Mar 2020 (Ask HJ)
I’ve just taken delivery of a 2012 Honda Civic, which was advertised as having a full service history. The ad online had a picture of the stamped book,... -
Dealer won't repair faulty gauge - What are my rights? 11 Apr 2016 (Ask HJ)
My step-son purchased a second hand Alfa Romeo from a dealership two weeks ago. He paid an additional £400 for a 15 month warranty. As he was driving home... -
Consumer rights and garage repairs 6 Jul 2012 (Ask HJ)
I know garages are a consumer rights minefield, but can a basic principle be established about labour and diagnosis? Lately I've had a garage charge... -
Are dealers required by law to provide warranties on cars for sale? 27 Jun 2010 (Ask HJ)
Can you advise if a garage is required by law to provide a warranty on the sale of a car, and if not, under what circumstances can they refuse and whether... -
My friend bought a car and within a week the clutch needs replacing. Is the dealer liable? 17 Mar 2021 (Ask HJ)
My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was... -
How do I reject a faulty car on finance? 12 Apr 2020 (Ask HJ)
My new car has broken down three times in less than 12,000 miles/six months with the same fault each time. I have the car on personal contract hire. How... -
Can we reject a car if it's dripping oil? 23 Mar 2020 (Ask HJ)
My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's... -
Volkswagen Golf gearbox failure at 62.000 miles 21 Sep 2016 (Ask HJ)
I've been told that I have a major oil leak from the gearbox of my Volkswagen Golf. The gearbox has covered 62,000 miles and Volkswagen states that the... -
Bought wrong car - help! 6 Oct 2015 (Ask HJ)
Today I bought on PCP a Ford B-MAX 1.0 Ecoboost 2013, 7k miles, £10.5k. Paid 2k deposit. But I think I'd be better off with a Nissan Qashqai. I've seen... -
Vauxhall Zafira: Piston problem 15 Jan 2010 (Ask HJ)
I purchased a used Vauxhall Zafira five months ago. The car is an 07 plate and I paid circa £6,000. The car has a piston fault, which requires a replacement... -
Can I reject a car for a faulty CD player? 6 Jul 2022 (Ask HJ)
This week I did a straight swap for a car using my old car with a second hand car dealership. The in-dash CD player is not playing my CD which played in... -
Can I reject my car over a clutch judder? 4 Sep 2020 (Ask HJ)
I have a situation with a car I purchased in August. It has an intermittent fault with the clutch and flywheel (judder when pulling away) This seems to... -
Whar are my consumer rights when it comes to car repairs? 2 Oct 2025 (Ask HJ)
The garage has been unable to fix the problem with my car despite spending time on it. The original diagnosis (and quote) was incorrect and no indication... -
Discovered my Jaguar's engine is not original - what are my rights? 30 Nov 2016 (Ask HJ)
I bought a Jaguar S-Type (2006 model) from a car dealer approximately seven months ago. It was advertised as an original low-mileage car. But I have been... -
Recourse to a dealer for a car sold with accident damage? 27 Dec 2014 (Ask HJ)
I purchased a five year old Renault Sport Megane R26R in October 2014 from a well-known Renault Specialist. The car was sold with full service history,... -
My car has been crashed and repaired badly by previous owner - what are my rights? 26 Jul 2013 (Ask HJ)
I purchased a used 2005 Honda S2000 from a main Honda dealer under their approved used car scheme in August 2012. The car came with a three year Honda... -
Our motorhome fault isn't covered as the warranty firm say it was a known issue before buying. What do we do? 18 Jun 2021 (Ask HJ)
I purchased a motorhome from a motorhome dealership in September 2020. I only drove it 133 miles before blue-black smoke curtailed our first outing. The... -
Gearbox failure on used car - who should pay for the repair? 21 Nov 2022 (Ask HJ)
My sister bought a 2012 Ford Mondeo 2.0 TDCi with an automatic gearbox for £5150, Less than two months later and 2000 miles covered, the gearbox has failed....
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