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Axle has snapped on my four month old car - what should I do? 16 Nov 2022 (Ask HJ)
I bought a second-hand Dodge (2008 model) around four months ago. The car was sold with a new MoT which had an advisory foe the rear subframe (corroded... -
Doing it in private 31 Jul 2010 (Ask HJ)
Regarding the email from MU in Saturday's HJ column, what is a "private dealer" please? I thought private car sales are exempt from consumer rights protection. -
Does the three-month warranty on secondhand cars cover everything? 14 Aug 2019 (Ask HJ)
Does the three-month warranty on secondhand cars cover everything? -
What do I do if the dealer who sold me a faulty car refuses to respond to my refund request? 26 Jan 2017 (Ask HJ)
I purchased a faulty car from a garage and, after discovering this, told the garage that I wanted a refund under the Consumer Rights Act 2015 because the... -
Mercedes-Benz A-Class Saloon - Consumer Rights Act 2015 - Finance Co. says NO 22 Feb 2025 (Forum)
Notably, the car was delivered with scratches down to the metal and primer in multiple locations, and the dealer had agreed to rectify this. However, MBFS has stated that since a resolution was accepted for these defects, the Consumer Rights Act 2015 no longer applies in my case to other defects. Additionally, the vehicle was not equipped with an essential software patch prior to the sale; this update was released in April 2024, yet the vehicle was delivered to me in November 2024. -
Can I reject my faulty motorhome? 24 Jan 2022 (Ask HJ)
I bought a brand new motorhome in November 2021 and on collection it started developing faults, mainly electrical. It's on its third battery. I've returned... -
Should faulty air con be covered a used car dealer? 30 Jul 2021 (Ask HJ)
My son bought a car on Sunday from a secondhand dealership. On the test drive, the air con was blowing but didn't seem very cold so he assumed maybe it... -
I bought a car that was advertised with a full service history, but the garage now cannot find the books in question. What do I do now? 2 Mar 2020 (Ask HJ)
I’ve just taken delivery of a 2012 Honda Civic, which was advertised as having a full service history. The ad online had a picture of the stamped book,... -
Dealer won't repair faulty gauge - What are my rights? 11 Apr 2016 (Ask HJ)
My step-son purchased a second hand Alfa Romeo from a dealership two weeks ago. He paid an additional £400 for a 15 month warranty. As he was driving home... -
Consumer rights and garage repairs 6 Jul 2012 (Ask HJ)
I know garages are a consumer rights minefield, but can a basic principle be established about labour and diagnosis? Lately I've had a garage charge... -
Are dealers required by law to provide warranties on cars for sale? 27 Jun 2010 (Ask HJ)
Can you advise if a garage is required by law to provide a warranty on the sale of a car, and if not, under what circumstances can they refuse and whether... -
My friend bought a car and within a week the clutch needs replacing. Is the dealer liable? 17 Mar 2021 (Ask HJ)
My friend bought a car from a dealer and within a week it needs a new clutch. He's reported this to the dealer and they have basically said the car was... -
How do I reject a faulty car on finance? 12 Apr 2020 (Ask HJ)
My new car has broken down three times in less than 12,000 miles/six months with the same fault each time. I have the car on personal contract hire. How... -
Can we reject a car if it's dripping oil? 23 Mar 2020 (Ask HJ)
My daughter purchased a 17-plate Fiat 500 five months ago. It started dripping oil yesterday. When checking the oil level, she found white foam. She's... -
Volkswagen Golf gearbox failure at 62.000 miles 21 Sep 2016 (Ask HJ)
I've been told that I have a major oil leak from the gearbox of my Volkswagen Golf. The gearbox has covered 62,000 miles and Volkswagen states that the... -
Bought wrong car - help! 6 Oct 2015 (Ask HJ)
Today I bought on PCP a Ford B-MAX 1.0 Ecoboost 2013, 7k miles, £10.5k. Paid 2k deposit. But I think I'd be better off with a Nissan Qashqai. I've seen... -
Vauxhall Zafira: Piston problem 15 Jan 2010 (Ask HJ)
I purchased a used Vauxhall Zafira five months ago. The car is an 07 plate and I paid circa £6,000. The car has a piston fault, which requires a replacement... -
Can I reject a car for a faulty CD player? 6 Jul 2022 (Ask HJ)
This week I did a straight swap for a car using my old car with a second hand car dealership. The in-dash CD player is not playing my CD which played in... -
Can I reject my car over a clutch judder? 4 Sep 2020 (Ask HJ)
I have a situation with a car I purchased in August. It has an intermittent fault with the clutch and flywheel (judder when pulling away) This seems to... -
Discovered my Jaguar's engine is not original - what are my rights? 30 Nov 2016 (Ask HJ)
I bought a Jaguar S-Type (2006 model) from a car dealer approximately seven months ago. It was advertised as an original low-mileage car. But I have been...
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