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Old cam belt caused engine failure - is the dealer liable for repair costs? 21 Jun 2017 (Ask HJ)
I bought an old motorhome last August and the dealer did quite a bit of work on it prior to collection. He paid for a service and cam belt change at his... -
What is a fair usage deduction from a dealer? 7 Dec 2021 (Ask HJ)
If I reject a new vehicle two years old due to major manufacturing faults that have been repaired but failed again immediately, how do you decide what... -
New motorbike has broken down - Is the dealer liable? 15 Jun 2016 (Ask HJ)
I bought a motorbike three weeks ago. Since then I've discovered that the rear shock has lost damping and the clutch will not go into neutral when the... -
How much should I pay for a Peugeot 308 described as 'Trade'? 24 Jan 2012 (Ask HJ)
I have been offered a Peugeot 308 with 14700 miles on the clock, described as 'Trade' on the dealer's website, for £9995. What does 'Trade' mean in this... -
Renault Star Buy - reasonable or not ? 24 Feb 2011 (Ask HJ)
I bought a Megane at a Renault dealer as it was marked as a *Star Buy*, but has a few problems like: .Driver seatbelt has stopped retracting .Dented... -
Can I reject my Mercedes-Benz which has an ongoing fault? 25 Jul 2010 (Ask HJ)
I purchased my Mercedes-Benz when 18 months old from a Mercedes dealership in August 2007. Despite repeated attempts they have not, to date, been able... -
I bought a Cat N car, which is actually a Cat S write off - what do I do? 18 Apr 2018 (Ask HJ)
I’ve bought a car through a salvage auction site. It's registered as a Category N write off, but upon inspection of the car at my local garage, the car... -
Dealer won't pay to fix faulty roof on Astra Twintop 26 Sep 2016 (Ask HJ)
I recently bought a Vauxhall Astra Twintop from a local dealer. The car was sold with a warranty that (the dealer said) covers the folding roof. Within... -
Is my used car covered under the Sale of Goods act? 2 Mar 2015 (Ask HJ)
I purchased used Audi A3 one month ago from a trader for £8450. The car was sold with a warranty, but I have been told that everything is not covered.... -
Can I get refund for a car without a service history? 7 Feb 2022 (Ask HJ)
I bought a second hand Fiat Abarth for £7,500 from a reputable dealer three months ago. The sales person assured me that the car had a full service history,... -
Is it legal for a dealer to sell a car, which he knows has been in an accident, but doesn't tell the buyer? 22 Jun 2018 (Ask HJ)
I bought a 2015 used Ford Fiesta from a Honda dealer, but it's developed a noisy engine on start up. I returned it under warranty three month later, but... -
I purchased a car with some minor faults - what are my rights? 19 Sep 2017 (Ask HJ)
I purchased a Citroen C4 Picasso on 10 August, it's three years old and had 21,000 on the clock. On arrival to my viewing and during the test drive I noticed... -
Can I reject a car I just bought because one of the doors won't open? 6 Jan 2021 (Ask HJ)
I bought a car one week ago and noticed one of the doors won’t open. Can I reject the car or do I have to get it repaired if the dealer offers? Thank you. -
Renault Twingo oil leak - can I make a warranty claim? 10 Sep 2016 (Ask HJ)
I purchased a used 2013 Renault Twingo from a Ford main dealer many miles away. It was purchased over the phone and came with a three month warranty including... -
Reject or repair? 6 Nov 2015 (Ask HJ)
I recently purchased a 2006 Jaguar XK from an independent dealer. One of the front sensors was faulty which the dealer agreed to repair via an approved... -
Fabia vRS consuming too much oil? 10 Jun 2013 (Ask HJ)
I bought a Fabia vRS in February and it has the oil usage problem. The had the consumption test done and was informed that it was to have the breather... -
I unknowingly bought a Cat S write off. How do I recover my costs? 9 Nov 2020 (Ask HJ)
I’ve bought a Cat S vehicle by accident as it wasn’t on the write off database and the HPI search was clear. I’ve spoken to the salvage yard and it was... -
I bought a used car privately and it developed a fault when I drove it home - can I do anything about it? 3 Feb 2020 (Ask HJ)
I bought a used car privately and it developed a fault when I drove it home, can I do anything about it? -
New timing chain required on BMW X3 - what are my rights? 6 Nov 2015 (Ask HJ)
I brought a 2007 BMW X3 in June from a dealer in Lymington, Hants. The car seemed to be in good condition and I was assured of the reliability of BMW's.... -
What's the whining sound coming from my Citroen C4's automatic gearbox? 6 Sep 2010 (Ask HJ)
I have just purchased a 2007 Citroen C4 automatic and have noticed a distinct whining noise when the speed is in between 34-38mph. At 35mph the noise is...
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