Refine by channel: Ask HJ (1218) Forum (184) News (98) Article (21) FAQs (3) productReview (3)
Sort by: Relevance | Newest first | Oldest first
-
My new car has rust marks on it. Should the dealer fix this issue? 20 Apr 2020 (Ask HJ)
I just bought a new Volkswagen Golf. I polished the car as it felt slightly gritty on parts of the roof. When working on the roof, I saw some rust marks... -
How do I reject an unsafe car? 3 Jan 2022 (Ask HJ)
My son wishes to claim a full refund on his second-hand 2010 Ford Focus. The car cuts out and is unsafe to drive the 35 miles back to the dealer. How should... -
Can I get my car repaired at a different dealer under warranty? 18 Mar 2022 (Ask HJ)
I bought a BMW from an Audi main dealer. There is a fault on the car that they cannot repair. It is under warranty. Can I get it repaired by a BMW dealer... -
Do car dealers have to provide a warranty? 3 Jan 2022 (Ask HJ)
What warranty must dealers give on selling a car? -
Dealer won't fix my broken Range Rover - what are my rights? 3 Dec 2016 (Ask HJ)
I've just spent £15,400 on a 2009 Range Rover from a trader. Within hours the car developed faults that I assumed would be covered in the change to the... -
Does new consumer rights act 2015 apply to my car? 21 Nov 2015 (Forum)
in the first 2 weeks and which was attempted to be repaired by the supplying dealer. The fix hasn't worked and the same fault is still there. I have no confidence that they can fix the problem. Does the new Consumer rights act apply to me - i.e. point of sale is 2nd October when I took delivery -
Exchange is a robbery 22 May 2010 (Ask HJ)
I have bought a car for £1,500 and part-exchanged my car. The newer car is a junk. The head gasket has gone and will cost £800. The private dealer basically... -
Squeaking air con fan on Audi TT - should the dealer repair or replace? 7 Feb 2022 (Ask HJ)
We bought a 2014 Audi TT with 38,000 miles on the clock from an independent dealer. The air con makes an annoying squeak; not loud, just persistent. We... -
A car I bought turned out to be an import - what can I do? 26 Apr 2019 (Ask HJ)
I was never informed that a 7-month-old Discovery I bought was an import and now two years later this has affected the price. The vehicle was purchased... -
Can I get a refund on a used car that failed its MoT? 9 Dec 2016 (Ask HJ)
Can I get a refund on a car that failed its MoT and had previous advisories that they did not inform me of? -
Buying from auto supermarkets 8 Jan 2011 (Ask HJ)
Is buying a small car from a car supermarked a safe bet? Do you get the same service as you would from a small independant and how do prices compare? -
Bought a car for £1000 and the gearbox has died - what are my rights? 30 Oct 2014 (Ask HJ)
I bought a a Fiat Stilo from a dealer about a month ago for a £1000. However, the gearbox has now packed up. Can you please tell me what my rights are... -
Should I reject a vehicle or let the dealer fix it? 27 Jan 2022 (Ask HJ)
I purchased a 2011 Hyundai i30 diesel estate from a Honda dealer three months ago. I have begun having issues with starting. I've taken it back to Honda... -
Alternator failure - is the dealer liable? 6 May 2015 (Ask HJ)
My son bought a used car from a dealer a month ago. It broke down last week and the AA said the alternator had burnt out. The trader will not fix or pay... -
Axle has snapped on my four month old car - what should I do? 16 Nov 2022 (Ask HJ)
I bought a second-hand Dodge (2008 model) around four months ago. The car was sold with a new MoT which had an advisory foe the rear subframe (corroded... -
Doing it in private 31 Jul 2010 (Ask HJ)
Regarding the email from MU in Saturday's HJ column, what is a "private dealer" please? I thought private car sales are exempt from consumer rights protection. -
Does the three-month warranty on secondhand cars cover everything? 14 Aug 2019 (Ask HJ)
Does the three-month warranty on secondhand cars cover everything? -
What do I do if the dealer who sold me a faulty car refuses to respond to my refund request? 26 Jan 2017 (Ask HJ)
I purchased a faulty car from a garage and, after discovering this, told the garage that I wanted a refund under the Consumer Rights Act 2015 because the... -
I bought an HPI clear car but have found invoices for body repairs - what can I do? 19 Feb 2019 (Ask HJ)
Two weeks ago I bought a used car from an independent, it was HPI clear and at a bit above market value but with full history. My issue is in the paperwork... -
Can I reject my faulty motorhome? 24 Jan 2022 (Ask HJ)
I bought a brand new motorhome in November 2021 and on collection it started developing faults, mainly electrical. It's on its third battery. I've returned...