Who's to blame and what redress do I have and with whom?

I bought a Citroen Berlingo 1.9 Diesel van on a 52-plate (2002) with 89,200 miles from a local garage on the 30th March 2010. Within the first week, the auxiliary fan belt shredded itself. The garage replaced...

My insurance company took money from my account despite the policy being cancelled - what should I do?

12 months ago I got rid of an old Nissan that I had been driving sporadically for the previous year. Obviously in getting rid of the car I cancelled the insurance and received written confirmation as such....

Drip die

My sister bought a 1998 Rover 200 (1.8 engine) less than 2 weeks ago. The car had 105k miles on clock and she paid the sticker price of £995 and received a trade in of £250 on an old Transit van she had....

Loan voice

The following scenario reads like an extract from you website, under the heading of "what to watch for" in Mercedes-Benz W211 review. "On 07/09/2006, I entered into a Hire Purchase agreement with Royal...

Hubble bubble, oil and trouble

I wonder if you can please provide me with some advice as Volvo is refusing to replace a broken turbo on my 18-month-old C70 D5 (which will cost me approx £2k in parts and labour). They are refusing to...

Going loco

I recently bought a second hand car from a local trader. There were no problems when I looked it over and took it for a test drive. I even noticed that it had a brand new spare tyre. After paying for...

Bad start to the year

I am wondering if there is some kind of ombudsman/arbitration service available for a dispute with a garage. Long story short, I took my van into a Birmingham van dealership. It was not starting well on...

Banger explodes

I recently bought a Rover from a dealer in Peterborough. It was a used car and one that I could afford. My husband and I test drove it for about 5 minutes and asked the seller questions about the car and...

Less isn’t more

I ordered a new Mazda3, trim TS2, on 27 Nov 2009 from a Mazda dealer after examining several TS2 models in the dealer's showroom and test-driving a TS2. When I went to collect my car on 28 December 2009...

Make it snappy

I own a 2004 Mazda 3 diesel, bought from a Mazda dealer as an ex-demonstrator. During its warranty period it was serviced by the same dealer, and for its 72,000 mile service in July 2008 I asked if the...