Insurance claim problems

My friend was involved in an accident after another car hit him from behind. The driver took full responsibility and his insurance company gave him a van on lease. However, now the insurer want to take...

What's the catch with Volkswagen's ENsurance accident management?

I have just put a deposit on a new Volkswagen Golf 1.4TSI SE, and intend to pay for it on delivery. On reading the brochure there is a section headed Volkswagen ENsurance, which says that, in the event...

Our used Corsa has turned out to be an ex-rental - could this be a problem?

We bought a year old Corsa from a Vauxhall dealer. My wife and I were in the showroom when I asked the salesman (a modern, very pushy one): “who was the first owner of this vehicle?” We accepted the answer,...

Can an Austrian car hire company charge over the odds for repairs?

In July I hired a Skoda Yeti from Europcar, Salzburg airport. On returning the vehicle I reported minor scratches on the front right wing. I believe the scratches were made when it was being parked, but...

Has our accident repair been taken over by an accident management company?

My daughter recently had the misfortune to hit a low bollard whilst parking her car, damaging the front bumper. We have taken the vehicle to a local approved repairer that the family have used before....

Is it wise to accept a courtesy car from Enterprise after an accident?

My car has to be repaired after a collision and Direct Line is supplying a courtesy car via Enterprise. Do you know of any problems I should look out when obtaining a car temporarily from Enterprise?

Buying a car for use in Spain

We have an apartment in Mallorca, Spain and currently rent cars. This works well, as we have found a decent private operator, but are looking for a slightly better standard of car as we increase our use...

Forced to use a hire car whilst new BMW was fixed - should the dealer pay for my costs?

I ordered a new BMW 3 Series recently, but upon delivery discovered some minor scratches. Due to the fact that I live in London (the car was ordered in Bristol) I had it repaired at a local garage, with...

I suggest that drivers should price repairs from local garages if their cars are written off.

I’d like to offer a tip from a long-retired cop. When your car suffers accident damage and there is any possibility of an unwanted write off, first have it appraised by your local small man before letting...

Why do car hire companies charge customers extra for fuel?

I recently returned from the US, having hired a car from Dollar at Los Angeles International Airport. I was charged for a full tank of fuel on collecting the car, with no refund for unused fuel. I accepted...