Most recently answered consumer rights questions
I purchased a 2003 (03 plate) Ford Fusion semi-auto from a small dealer (working from home) in Oxfordshire last October with just over 31K on the clock.
I declined an extended warranty because of where...
I bought a Megane at a Renault dealer as it was marked as a *Star Buy*, but has a few problems like:
.Driver seatbelt has stopped retracting
.Dented door sill
.Broken AC radiator
.Handbrake handle getting...
I am looking at buying a new shape Ford Galaxy on your recommendation. My budget is £8-£10,000. We will do 10,000 miles a year and two separate 5-mile journeys a day. Some of those available at low prices...
I have an Audi A4 Executive saloon, bought new in September 2009. The radio comes on as soon as the engine is started. I have visited our local Audi dealer who has looked at it, but to date has not been...
We bought a used Ssangyong Musso last August from a garage for £1500 (reduced from £2000).
We were given a three month warranty and a 12 month MoT. We first had a problem with the immobiliser and often...
We bought an '07-plate VW Golf from a dealer four months ago. The ESP and ABS light came on, and they've said since our warranty is out they won't fix it. They've said to contact VW dealer, but want £75...
On 12 November 2010 I purchased a SEAT Ibiza ST 1.2TSI DSG. The oil warning light came on after six weeks' use at 1,700 miles. I had been advised by the salesperson that the warranty would not cover engine...
The 2-year-old battery in my Vauxhall Astra 2.2 Coupe failed to start the car during the recent spate of cold weather. After recharging it, it again failed a few days later and so I charged it up again...
I bought a 2-year-old BMW 118d last May from the local BMW dealer. It is a fantastic car, but the stop-start function didn't work from day one. I reported it and waited until now to make sure there were...
I have recently returned a Mercedes-Benz SLK at the end of a two-year lease through Mercedes-Benz Finance. I carefully studied the Vehicle Return Standards booklet and repaired a wing mirror and a dent...

