Ask Honest John

Most recently answered consumer rights questions
My Audi A5 used four litres of oil for the first 4,000 miles driven. I have been advised to ask for a replacement car and to try to get the Audi dealer to take mine back. How would you advise that I progress...
I was surprised last week when my 2006 CLK Mercedes-Benz, with fewer than 15,000 miles, failed its MOT because both of the front seatbelts had some fraying (seven inches). The local dealership does not...
I purchased a Ford Ka for £1275 on the 2nd of March 2011. On the test drive it seemed fine, but after driving it a few miles I noticed the brakes were soft & the car pulled to the right, especially at...
Bought a Honda Jazz from 'The car shop megastore' in Doncaster, which was advertised online as having air con. When I went I didn't know what to look for but on getting home I checked the manual and found...
I purchased a 2003 (03 plate) Ford Fusion semi-auto from a small dealer (working from home) in Oxfordshire last October with just over 31K on the clock. I declined an extended warranty because of where...
I bought a Megane at a Renault dealer as it was marked as a *Star Buy*, but has a few problems like: .Driver seatbelt has stopped retracting .Dented door sill .Broken AC radiator .Handbrake handle getting...
I have an Audi A4 Executive saloon, bought new in September 2009. The radio comes on as soon as the engine is started. I have visited our local Audi dealer who has looked at it, but to date has not been...
I am looking at buying a new shape Ford Galaxy on your recommendation. My budget is £8-£10,000. We will do 10,000 miles a year and two separate 5-mile journeys a day. Some of those available at low prices...
We bought a used Ssangyong Musso last August from a garage for £1500 (reduced from £2000). We were given a three month warranty and a 12 month MoT. We first had a problem with the immobiliser and often...
We bought an '07-plate VW Golf from a dealer four months ago. The ESP and ABS light came on, and they've said since our warranty is out they won't fix it. They've said to contact VW dealer, but want £75...