Ask Honest John

Most recently answered consumer rights questions
I am contacting you as I have exhausted all lines of reasonable negotiation over the past six months with both the dealer and also Vauxhall themselves. My 60-registered Astra 1.7CDTI achieves the following:...
Bought a brand new Jag XF in March 2010, since April 2011 the car has been back to dealer three times for an intermittent electrical fault which causes absolutely everything to stop working. The first...
I purchased a VW California brand new from main dealer in Sept 2009 for £37,000. So far I have had 12 visits excluding regular services for fairly serious failures - from pop up roof seizures to electrical...
I have a Mercedes-Benz E280CDI, which I bought new in November 2005 and which has patches of corrosion on all four of the alloy wheels. My local dealer has sent photographs of the corrosion to Mercedes-Benz...
I have just been quoted £3,600 by a BMW dealer to fit a tow hitch to my BMW 530D GT. I was told the car would have to reprogrammed for towing and electrical work would have to carried out. A local tow...
I have a maximum "No Claim Discount Protection for Life" with my MoreTh>n policy. But I have always been worried that, although I would not lose my no-claims discount following an accident, my premiums...
My Audi A5 used four litres of oil for the first 4,000 miles driven. I have been advised to ask for a replacement car and to try to get the Audi dealer to take mine back. How would you advise that I progress...
I was surprised last week when my 2006 CLK Mercedes-Benz, with fewer than 15,000 miles, failed its MOT because both of the front seatbelts had some fraying (seven inches). The local dealership does not...
I purchased a Ford Ka for £1275 on the 2nd of March 2011. On the test drive it seemed fine, but after driving it a few miles I noticed the brakes were soft & the car pulled to the right, especially at...
Bought a Honda Jazz from 'The car shop megastore' in Doncaster, which was advertised online as having air con. When I went I didn't know what to look for but on getting home I checked the manual and found...