Ask Honest John

Most recently answered dealers questions
I would appreciate your advice on the dispute my father has been having over several years with Mercedes Benz Blackpool. There have been many letters sent and several confrontations at the dealership,...
My 2007 BMW Z4 is due its first service (as indicated on the dash board) and having had a couple of warranty claims, I have had to visit my local BMW dealer twice. Each time they slid my key into a reader...
I’m writing on behalf of my girlfriend. She purchased a car 10 days ago from a garage in Leicestershire. It’s a 2004 SEAT Ibiza with 56,000 miles. It was listed with climate control (air-conditioning),...
I am currently looking to buy a Civic CR-X due to being a Honda fanatic. After browsing the usual places (Autotrader, eBay, etc.) I came across a reasonable spec car. I contacted the seller and visited...
The engine in my un-thrashed 2004 2.7 Boxster, 23k miles, FSH (Porsche main dealer), has just suffered a catastrophic "bag of spanners” breakdown, whilst doing nothing more exotic than driving to the shops....
After considerable to-ing and fro-ing this morning the dealer has now admitted that my new Mondeo was mis-ordered by them. They now fully accept the blame. I have 3 options: re-order the car, which will...
I bought a 48k mile 2002 FIAT Punto from a second-hand dealer two weeks ago for £2,200. I also bought 3-month warranty. After one week I needed to put engine coolant in. I checked the oil and it was fine....
I have owned a Jaguar XKR from new in 2004. It has been driven approximately 14,000 miles and recently (at Gatwick Jaguar) I was charged £850.00 for its 60,000-mile service. Jaguar knocked off around £100.00...
I have a question about servicing and warranties. My 18-month-old car has a three-year warranty, of which the final year is a dealer rather than manufacturer warranty. If I take the car to an independent...
I recently purchased a Ford Ranger pick-up truck from a dealer for £7k + VAT. It is a 2006 model with 44,000 miles on the clock and I am pleased with the condition, etc. However, the bill of sale states...