My 1999 Mercedez-Benz S-Class has developed a serious rust problem - can you offer any advice?

I am the owner of a 1999 Mercedes-Benz S-Class. It has full Mercedes-Benz service history and it is badly rusting. It has the 30-year Mobilo guarantee. I have written to Mercedes-Benz in Stuttgart and...

Should Volkswagen replace my Polo's clutch?

I have a Polo 1.4 Match that is just inside its warranty period and has done about 28,000 miles. The clutch is slipping and needs replacing. The Volkswagen garage says this is normal wear and tear and...

Who pays for a new turbo?

We purchased a Ford Galaxy Zetec 2009 from 'the UK’s leading car and van retailer' about 3 months ago and the vehicle keeps failing into limp mode, with numerous visits back to service bay = new boost...

Advice regarding Fords liability to pay for a new engine

We took our Ford S Max into Ford as the oil pressure light was coming on the dash. We asked them to do a full diagnostic and healthcheck on the car. We were advised they could not find a fault and just...

Problems with recent purchase - who will pay the bill?

I purchased a nearly 3 year old Citroen C5 tourer from Evans Halshaw (Rotherham) for £9500, along with a 2 year inspection, service and MOT plan at a cost of £270. I got delivery on 27th Feb 2012. The...

Problem with a newly purchased S-MAX

Last month I purchased a new Ford S-MAX from GK Ford in Alfreton. When I returned home to Edinburgh and was reading the manual I realised there was no locking wheel nut socket in the car, making it impossible...

What happened to customer service?

What happened to customer service? I have purchased a new Honda Jazz Hybrid and included was free servicing and free extended warranty. After 14 weeks of chasing the dealer and latterly Honda, I still...

Consumer rights and garage repairs

I know garages are a consumer rights minefield, but can a basic principle be established about labour and diagnosis? Lately I've had a garage charge me hundreds of pounds for basically failing to correctly...

Our Nissan Micra has developed an ABS fault due to corrosion - should Nissan repair this?

My wife has just taken her 2008 Nissan Micra to the local Nissan dealer because the ABS light was on and has been told that the ABS system needs replacing, due to corrosion, and has been quoted £2771 for...

Expensive timing chain failure on my BMW 118d - who is liable?

The timing belt on my BMW 118d, 07 reg, with 59,000 miles on the clock broke last week and I am told by my local dealer that it cost £800 to strip down the engine and identify the fault. They then told...