Why isn't the water pump on my son's Audi Quattro covered under warranty?

I have previously raised this issue with you. The waterpump of my son's Audi Quattro failed causing subsequent damage and the extended warranty company have refused the claim stating that the unit had...

Why won't the dealer help with wiring problems on my daughter's Volkswagen camper van?

You were kind enough late last year to answer my query regarding the larger engine size required to replace a failed engine in my granddaughters 1974 Volkswagen camper van. It was bought and fitted by...

Can I clarify a consumer's rights when making a private purchase?

In your reply to problems with this private purchase you stated that there are no consumer rights (I assume you meant under specific consumer legislation) against a vendor. However, law of contract does...

Your correspondent has consumer rights against a vendor if something is not sold as advertised.

As part of my economics degree course in the 1960s, I had to study Commercial Law. I was taught that according to the law of contract (not sale of goods) if any vendor advertises a product to the world...

Why won't Volkswagen UK help with rust problem on my UAE-import Golf?

I have hit a brick wall concerning my 5-year old Volkswagen Golf. I bought this car brand new from Motorpoint, Glasgow. It was an import from the UAE and recently I have noticed rust on both front wheel...

Should Vauxhall make a contribution to this?

My son owns a Vauxhall Combo Van which he uses for his work. In 2009 he had to have a new ECU fitted which was carried out at a Vauxhall dealership using approved parts. On friday last he had to be...

The brakes are wearing out on my Jaguar XF that I recently bought - is the selling garage liable to replace them?

I bought a 2010 Jaguar XF 3.0 V6 petrol on 27 February from an independent garage. It still had three weeks of manufacturer warranty, so I took it to a local dealership in Warrington (Ryebrook) to have...

Is the electric parking brake fault on my Passat common?

I own a 2008 Volkswagen Passat. The electric parking brake started to play up almost immediately after the three year warranty expired. It works intermittently. It regularly fails to engage and when it...

What caused the windscreen washer motor to fail on my KIA Sportage?

The water windscreen wash motor failed on an under-warranty KIA Sportage, which has been fully serviced since purchase with the same garage. They claim it is dirt that has caused it and charged me £146....

What is causing repeated turbo failures on our Land Cruiser?

I wonder if you can give us some advice. Our Land Cruiser has done 90,000 miles with no problems whatsoever until the engine suddenly died while overtaking a lorry up a hill on the A46. It had to be put...