2018 BMW 220d Gran Tourer drivetrain problems - what are my rights?

I purchased a 2018 BMW 220d Gran Tourer 15 months ago with a 12-month warranty. During month 11 a problem arose with engine management light appearing and a message stating 'drivetrain problems you may...

Can I reject a car with cosmetic damage?

Just over three week after buying a car I found a mark on the roof about the size a 2p coin caused by prolonged contact with bird lime. I did not see this at time of purchase (did not check roof) and in...

Motor trader has sold me a mapped car - what are my rights?

I part-exchanged my car two months ago for a 2019 BMW M140i from a trader. Within weeks of owning the car, I discovered it had been engine mapped. The trader acknowledged my complaint but said he needed...

My car is older than advertised - can I reject it?

I have just bought a used car from an Audi dealership. At the time, I believed it to be eight months old; however, on inspection of the paperwork, I have now discovered that the car had actually been manufactured...

Volkswagen Up GTI spec issue - can I make a claim?

I recently purchased a new Volkswagen Up GTI based on the spec shown on the VW UK website. One of the 'key features', above the other Up models, is 'interior ambient lighting and surround lighting' which...

Dealer wants to use second hand parts - what are my rights?

A small second hand car dealer is reluctantly offering to replace (or pay the costs of) a replacement failed diesel injector for a recently purchased older (09 plate) Ford Fiesta. They are openly looking...

Can I reject a car which smells of cigarettes?

I have just bought a three year old Audi A1 which is Audi approved. It smelled of cleaning stuff when I drove it away but now, two days later, there is a strong cigarette smoke smell. Do I have any grounds...

Problems with Toyota C-HR, what can I do?

I bought a new Toyota C-HR GR Sports hybrid 1.8. I had a very poor handover of the vehicle. Parts were not fitted as well as accessories missing. However, on complaining it appears that some rubber plugs...

Dealer wants to charge £1.49 per mile for usage - what are my rights?

I have a problem with a car I recently purchased from a dealer in the South. On the face of it, the vehicle was ideal and we agreed to meet half way for me to inspect the car and, if satisfied, do the...

Squeaking air con fan on Audi TT - should the dealer repair or replace?

We bought a 2014 Audi TT with 38,000 miles on the clock from an independent dealer. The air con makes an annoying squeak; not loud, just persistent. We notified the dealer within a few days of purchase....