My brand new Skoda has a gearbox issue, should I reject it?

We picked up our Skoda Octavia iV estate 3 weeks ago (after an eighteen month wait) and it looks like it has a gear box problem - it’s gone back to the dealership today and we’re awaiting full diagnostics. If it’s a major gearbox issue should we reject the car?

Asked on 13 November 2023 by stusaund

Answered by David Ross
Given the age of your vehicle we would expect the dealer to make an effective repair, and although rejecting the vehicle is an option in order to do so you would need to give the dealer at least one opportunity to correct the fault. We would suggest keeping all correspondance should you need to reject the vehicle, but you also have time on your side as the fault has occurred so soon after delivery.
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