Why am I being penalised by my insurance company for an accident caused by someone else whilst I was reversing?

I was reversing on a street, parallel with and close to the curb in an end parking bay, when a van came from ahead, passed my car and tried to sneak in the bay behind me, colliding with my rear nearside...

Following an accident, should I contact the third party's insurance company directly and avoid accident management companies?

I had legal assistance cover on my insurance policy. After an accident my impression of their service is that they seem to be fixed on getting me into a hire car. I was wondering whether I would be better...

Thanks for suggesting that I should get an independent repair quote following an accident.

Thanks to your advice, after a recent crash, I have had a quote from an independent garage which was quite a lot cheaper than the quote from the insurer's recommended repairers, and the insurance company...

How do accident management companies become involved in accident claims?

In your recent Saturday columns there has been a number of references to the disturbing practices of accident management companies, resulting in high cost claims for car hire and medical expenses in accident...

Why did the police close the M4 for nearly five hours due to concerns "for a man's welfare"?

Recently on my way to work I, like thousands of other commuters, was held up on the M4 motorway for nearly five hours, due to “fear for a man's welfare”. The traffic was halted at 7.40am and released at...

What precautions can be taken against whiplash claim scammers and accident management companies?

I have been following your correspondence concerning "Claims Management" and whiplash scams. Can you give advice what to do at the time of an incident, please? Is it possible to deter the other party...

Is my daughter really liable for a £27,000 car hire bill for the third party following an accident?

My daughter’s car was stolen in July, 2009. It was smashed into a car causing a write-off of my daughter's car. The insurers did not pay up as she had lost her keys, and they said she didn’t keep car safe...

Road closures are sometimes necessary in the aftermath of a road accident.

I am a retired Metropolitan Police Traffic constable. I was for some time attached to the investigation unit. Whilst I agree that 100 per cent of fatal accidents cannot be accurately reconstructed, nearly...

Does my Land Rover Discovery 4 have a 'Black Box' which records information in an accident?

I recently bought a Discovery 4, and was told by someone within Land Rover that the car contained a 'Black Box', which (in the event of an accident) recorded information on speed, engine revs, etc. immediately...

I'm being sued by a driver who I had an accident with a year ago - what should I do?

Another car and mine reversed into each other in broad daylight in a supermarket car park in August 2009. We scraped each other’s nearside rear wheel arches, but didn't break anything. When I looked in...