A dealer bought an old vehicle from me - do I have to refund him after he found rust?

I had an 18 year old campervan up for sale. A dealer inspected it and reduced his offer by £500 because of some bodywork rust, this was agreed. He bought it, then contacted me to say there was more rust...

Has the emissions update ruined my SEAT Ibiza?

I had the emissions update on my SEAT Ibiza 1.6 TDI Sportrider. Eight weeks later, the turbo blew. SEAT tried to blame me by saying there was too much engine oil. I got an oil sample done and the oil was...

Is it standard practice for the limiter to be removed during the emissions fix?

Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring it in for a diagnostic test which would be FOC...

Who is liable for accident damage on a building site?

My son works as a joiner on a building site. Today a forklift driver backed into his car and caused damage to tailgate, window and bumper. When the forklift driver told him what he'd done, my son asked...

What is the procedure to keep a car after a write off?

My aunt (aged over 70) had a small accident. She pulled out and a car grazed her - it's my aunts fault. Her drivers side wing got swiped - its minor damage and the cars not worth much. The insurance company...

I unknowingly bought a pre-registered car - what are my rights?

I bought a car two months ago and haven't received the registration document. I've contacted the DVLA and found out that they don't have my car details on their system. I contacted the dealer and was told...

Can my insurer write off my car from an accident that wasn't my fault?

I was rear ended a few weeks back and the other driver has admitted full liability. The damage to my car didn't look too bad and I had someone come out to take some pictures last week. I've had a call...

The emissions fix caused the EGR on my Audi A3 to fail - what are my rights?

200 miles after the update, my 2010 Audi A3 Cabriolet 1.6 has broken down and needs a new EGR valve. These are on back order and, after two weeks, I have no idea when I will get my car back. I am concerned...

MINI have delayed my delivery date and I will now pay the higher tax - what should I do?

We purchased a new 2017 MINI Countryman F60 on Feb11, launch day, after the sales woman and financial manager advised us to order that day to beat the April 2017 tax hike. They said it would arrive in...

I was mis-sold a Vauxhall Zafira Tourer - what do I do now?

I bought a Vauxhall Zafira Tourer a couple of weeks ago from an approved used Vauxhall dealer. I made it clear when I bought it that I needed to fit three child seats across the back row, to be able to...