Why do I have to pay my excess to claim for a stolen cat converter?

I had my catalytic converter stolen. Should I have to pay the excess when it wasn’t my fault? My insurance company says it’s regardless of fault.

If I make a claim on my caravan insurance, will it effect my car insurance?

My caravan was parked up close to the house to keep it out of the high winds. It was not connected to our car. I was moving it a few feet with the motor mover to keep the tyres in good condition when the...

I lost four years of NCD even though no claim was made - is this fair?

I bumped another car whilst parking. No damage was done and neither party claimed but I lost four years of No Claims Dicsount. Is this fair?

My premium increased after a no fault claim - should the at fault insurer cover this cost?

Last December, my son's neighbour reversed into my car, which was parked across the road from him. My car was repaired by the neighbour's insurer after he admitted full responsibility, and I approached...

A driver hit my car and admitted liability - why am I now being taken to court for a counter claim?

I was involved in a car accident last year and the other party admitted liability. His insurance company rang and confirmed liability both to me and my insurers. My insurance duly paid for all the repairs...

Admiral are trying to unlawfully write off my car - what should I do?

I bought a 2003 BMW 540i Touring M-Sport in February 2017 from a dealer for £6900. It is a rare model and very high spec. I insured with Admiral fully comp. April 15th 2017, I pranged the front end of...

I keep getting calls about compensation for an old accident - is this a scam?

Two years ago, another vehicle reversed into mine. I was parked but in the vehicle. Minor damage to both vehicles, no personal injury. My vehicle was repaired by the main dealer, with no cost to me, claiming...

Can I return my faulty Skoda Yeti because the dealer took almost a year to repair them?

On driving my Skoda Yeti home, after purchasing from an approved dealership in April 2016, I noticed an external squeaking noise emitting from the front of the vehicle and an internal whistling coming...

Should Mercedes-Benz fix a corroded control unit under warranty?

My son bought a 2012 Mercedes-Benz C-Class from Mercedes-Benz last year, which came with a one year approved warranty. The warranty is just about to run out and it failed its MoT because of a nearside...

Our timing belt broke after only seven months - is it the the fault of the dealer who fitted it?

I bought a ten year old Ford Ranger from a dealer seven months ago, with a three month warranty. The timing belt went last week and the dealer's own mechanic fitted a new one just before we bought it....