My insurance company is disputing a payout on my Mitsubishi FTO - what should I do?

I bought a Mitsubishi FTO last year, it's an N-reg. Another driver went into the back of me. Now my FTO has been written off by the insurance saying its worth £1300, which seemed OK. Then I get told that...

My new Hyundai i20 is stuck in reverse at just two weeks old - should I reject it?

My new Hyundai i20 stuck in reverse and won't shift. It is back at the dealer and they are repairing the gearbox. Should I accept this or should they be replacing it with a new car? Two weeks is not good.

My car's CD player went missing when the car was repaired after an accident - what do I do?

I recently had an accident with a fox. I drove the car back to my grandma's house on holiday where it was promptly taken by one of my insurance company's contractors with the CD player intact. A month...

Our Mitsubishi Grandis is suffering a recurring wiring fault - should Mitsubishi replace the car under warranty?

I have a 2007 Mitsubishi Grandis still under warranty. The car developed a wiring loom fault and, after several abortive attempts to replace it (wrong type sent from Japan twice), we finally got our car...

My new FIAT 500 doesn't have Stop-Start, although I specifically ordered it. Can I reject the car?

I bought a brand new Fiat 500 in March and it was delivered on 30 April. The Fiat 500s were upgraded in January 2010 to have Start-Stop fitted as standard. I have a spec sheet and order form from the dealer...

Does the Hyundai Santa Fe have a history of expensive clutch failures?

My 2006 Santa Fe CRTD CDX has 71,000 miles and had been parked a little earlier on my driveway, but would not move off. It was possible to engage all gears but there was no drive. The vehicle was towed...

Just bought a car with a noisy turbo. Dealer says it's ok but independant mechanics say it's not. What should I do?

I bought an 56 Audi A3 1.9TDi with 80,000 miles last week from a reputable dealer. On the test drive we commented that it sounds like a police car siren. There was a noise coming from the turbo which the...

My 2010 Polo, bought under the Volkswagen Options scheme, keeps going wrong. What consumer protection do I have?

I bought a Polo on the Volkswagen Options scheme (which means that every 30,000 miles or three years, whichever comes first, I can put down a deposit of say £1000 and get a brand new car, and continue...

BMW can't solve my 3 Series M Sport's gearbox problem - how do I return the car?

I would very much welcome your advice on a continuing problem I have with my BMW 320d M Sport Coupe which I purchased brand new in February 2008. On hill starts, my BMW judders with what appears to be...

I've just bought a Vauxhall Astra with a power steering fault - how should I proceed?

I've just bought a Vauxhall Astra 1.4 16v SXi 3dr with 7600 miles on the clock. After using it for four days, the power steering seems to fail when going round sharp corners. It just locks up and I have...