Warranty dispute

I wanted to ask your advise in relation to a recent warranty claim that has been rejected by VGS warranties against a faulty clutch and flywheel on my BMW 1 series. I have the full 5 star warranty, the...

Can I get the balance of warranty on this car?

I recently bought a Hyundai i30 from Motorpoint (registered March 2011) and was assured that I would enjoy the balance of manufacturer's warranty. However, on checking the service history, I note that...

Our diesel Ford Focus suffered a big DPF fault with other damage - is the trader who sold us the car liable?

I am writing you regarding my Ford Focus 1.6TDCI. I purchased it in April 2012 with 38,000 miles on the clock. In October the engine malfunction light came on. I took it into the Ford garage we purchased...

Why did my wife's 2010 BMW 118d catch fire?

My wife's 2010 BMW 118d Coupe automatic caught fire under the bonnet last week and completely burned out. Fortunately, she evacuated in time and called the Fire Brigade, but the car is a write off. It...

Why does my warranty not cover water pump failure?

Is it reasonable for a warranty company to refuse to fund the costs of replacing a water pump, and repairing subsequent damage, on a regularly serviced vehicle by stating that "The water pump would have...

Cam belt failure before it was due a change

I own a 2007 Citroen C3, I bought it new and it has been dealer maintained. The service book states that the cam belt must be replaced at 100,000 miles but mine failed at 80,000 miles. There is no obvious...

Warranty work

My 11 month old Ford Ranger has a broken CV joint. It was taken in to the nearest ford dealer (not the same one I bought it from). They have told me they cannot get the required parts until 20 February...

Mechanical faults in my Volvo XC60

My Dad has been having horrendous trouble with his Volvo XC60. He purchased it from new in June 2011. Since then it has spent many, many weeks back at Volvo. The computer system fails in part - taking...

Choice of SUV - which would you recommend?

We are downsizing to one car and are spoilt for choice with SUVs. The Skoda Yeti appeals for its smaller size. The Kia and Hyundai have great warranties and are very well equipped. The Kia also has a petrol...

Is the DPF in a Volkswagen Golf covered under warranty?

Is the DPF in a VW Golf covered under warranty? Car now in limp mode after the DPF did not regenerate. After doing what was recommended in manual, I took the car on a long drive at high revs. The dealership...