Why does neither my household or motor insurance cover the theft of my spare car key?

Knowing that replacement car keys are expensive, when we bought our Honda Jazz in 2009 we decided to keep the spare key in our wall safe. Unfortunately in March this year we were burgled and the thieves,...

Why are cars technically uninsured if a window is left open for a dog or child?

I recently renewed my car insurance with a reputable company. This time I took a closer look at the terms and exclusions, and was perturbed by the following statement. In the case of an unoccupied vehicle...

Why has the insurance for my triplets increased to £6000 now they've passed their driving tests?

I recently forwarded you a quote to get my three 17-year-old triplets driving. I got a quotation of £1300 for a 2010 Toyota Auris with my daughter as the policyholder and my two sons, plus my wife and...

'Cash for crash' accident - what effect on insurance?

Having been in a crash for cash accident my car is a write off. Although legally my fault, the insurance company is treating the vehicle I hit as a fraudulent claim. As I own another car and insured...

Someone reversed into my stationary car

Someone reversed into my stationary car in Dec 2011. He walked off and I went to him and asked why. He said "there is no damage, so?" and walked off. I took down his registration number, as my front bumper...

Can I recommend Roadhawk in-car video cameras?

Regarding the letter from NB asking about forward-facing in-car video cameras, may I suggest you look at the Road Hawk camera system? It is a compact unit with a windscreen mount that fits neatly behind...

Should I use the Honda Happiness Accident Assistance service in case of an accident with my new Honda Jazz?

I recently purchased a Honda Jazz 1.4 automatic, my second in a row and as you say ""a very nice little car”. In view of recent letters in your column, in the event of an accident, is it OK to contact...

Can I suggest that your readers warn their insurers immediately of anything suspicious which could be a scam?

My daughter and I run a small business delivering livestock feed in the South East using Land Rovers and trailers. We each cover around 30,000 miles per year. Some months ago my daughter returned to the...

Why won't Direct Line allow me to fit winter tyres until January?

Having received the renewal notice for my car insurance the other day I phoned Direct Line to tell them that I was planning to put winter tyres on my car. After consultation with more senior staff the...

How should I proceed to claim for damage done to my Skoda Octavia after my friend's tree fell on it?

I would be extremely grateful for some advice on how to deal with an insurance claim for our car. Our Skoda Octavia Estate was parked on our friend's drive during a social visit yesterday when a tree fell...