Refine by channel: Ask HJ (1218) Forum (184) News (98) Article (21) FAQs (3) productReview (3)
Sort by: Relevance | Newest first | Oldest first
-
I bought a car that's unfit to drive - what can I do? 5 Feb 2020 (Ask HJ)
I bought a car advertised as 'drives great'. On my way home from buying it I found it a death trap at higher speeds and a mechanic checked it and said... -
Can I return a brand new car under the Consumer Rights Act 2015? 30 Nov 2016 (Ask HJ)
I am writing on behalf of a friend. He took delivery of a brand new Peugeot just six days ago. Nothing wrong with the car, he simply doesn't like it. Does... -
How do I reject a car as unsatisfactory? 8 Jul 2010 (Ask HJ)
I'm wondering how you go about rejecting a car, as it has been in and out of the manufacturer's workshop for various faults. The car is only three months... -
Is clutch failure covered by the Consumer Rights Act? 28 Jun 2022 (Ask HJ)
My son bought a 2015 Ford Fiesta ST180 in March 2022, paying £11,000. He purchased it from our local main dealer. He was driving home one evening and... -
What are my consumer rights against a car trader? 2 Dec 2014 (Ask HJ)
Two weeks ago I bought a 2008 Mazda 6 with cash from a trader. The car is a 2.2 diesel estate with 68,000 miles on the clock. The problems started when... -
Can I clarify a consumer's rights when making a private purchase? 25 May 2013 (Ask HJ)
In your reply to problems with this private purchase you stated that there are no consumer rights (I assume you meant under specific consumer legislation)... -
Renault Clio - consumer rights 3 Jun 2024 (Forum)
will be finishing soon and the dealer is just wasting time. Under the Consumer Rights Act 2015, any faults appearing within the first 6 months are assumed to be present also at the time of purchase. A customer doesn’t have to prove it. However, after 6 months, the onus is with the customer to prove. I would like -
My 2013 Ford Focus needs a new engine - what are my consumer rights? 12 Mar 2018 (Ask HJ)
My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has... -
Buying a used car - what are my consumer rights? 16 Oct 2014 (Ask HJ)
A friend of mine bought a Volkswagen Tiguan about seven weeks ago. However, yesterday, the infotainment system started experiencing problems. Upon start-up,... -
Piaggio Ape has broken down - can I reject it? 3 Mar 2016 (Ask HJ)
I bought a new Piaggio Ape which within 7 days wouldn't accelerate and broke down. The dealer acknowledged the fault, but is unsure what's causing it or... -
The clutch broke on a used car I just bought. Should I have to pay to fix it? 9 Apr 2021 (Ask HJ)
I bought a used car from a garage and three days later the clutch blew out. They offered to fit a new clutch but at my expense. Should I be paying for... -
Faulty Hyundai Santa Fe - can I reject it? 17 May 2016 (Ask HJ)
I purchased a 2011 Hyundai Santa Fe six weeks ago. The car broke down on the journey home and it was found to have delaminated brakes, bushes and crankshaft... -
Audi A8 - Consumer Rights Act 2015 16 Jun 2018 (Forum)
I bought, eight days ago, car from a dealer. The car has a few faults (so far) – cooling system, cracked panel under engine and rear blind not working. I am entitled to a 30-day right to reject the car: - under the Consumer Rights Act if the car is unfit for purpose -
I bought a used car with old tyres and a faulty clutch, what are my rights? 23 May 2022 (Ask HJ)
I bought my Volkswagen Touran from a used car dealer, only to discover that the rear brakes are 75 per cent worn, the rear discs are scored, the clutch... -
New car has broken down after 10 miles - Can we reject? 3 Apr 2016 (Ask HJ)
My daughter purchased a used Volkswagen Polo from a dealer today. However, on the drive home, the engine warning light came on and the engine started to... -
Ford Focus - Faulty Second Hand Car - Consumer rights? 15 Apr 2018 (Forum)
all, I have a Ford focus 3 years old with 9000 on the clock. I purchased it second hand from a non Ford dealer and after only 5 months ownership the engine has failed (1 piston has broken into pieces). I have been looking into the consumers right act -
Repairs etc. - New Consumer Rights Act 7 Oct 2015 (Forum)
). The process is repeated, ad infinitum in some cases. The new Consumer Rights Act, as well as giving more rights on refunds / replacements, also seems to cover repairs. Going from the BBC ... http://www.bbc.co.uk/news/business-34410782 -
Can I reject a car with an air con leak? 30 Aug 2022 (Ask HJ)
I purchased a used car from an independent dealer. The same day we noticed water coming from underneath the glove compartment, entering the passenger footwell... -
Faulty air con - what are my legal rights? 9 Apr 2015 (Ask HJ)
We purchased a used 2008 model Honda Civic from a main dealer five months ago. Yesterday, the air con stopped functioning (had tested and left on for periods... -
We're trying to reject a brand new car under the Consumer Rights Act. Do you think this will work? 23 Jul 2020 (Ask HJ)
We recently collected a new Ford Fiesta from a Ford dealership. On the drive home, an engine warning light appeared on the dashboard with the message "low...