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My timing belt has gone - what rights do I have? 24 Dec 2018 (Ask HJ)
What rights do I have in terms of my BMW 1 Series which I have had from new and is three months out of warranty as my timing belt has potentially gone?... -
Garage trying to buy back faulty car at a reduced rate, what are my consumer rights? 4 Jan 2022 (Ask HJ)
I recently purchased a 2015 DS3 from a garage and noticed it was drinking oil within a couple of weeks of driving it. I have returned it to the garage... -
My new car has rust marks on it. Should the dealer fix this issue? 20 Apr 2020 (Ask HJ)
I just bought a new Volkswagen Golf. I polished the car as it felt slightly gritty on parts of the roof. When working on the roof, I saw some rust marks... -
How do I reject an unsafe car? 3 Jan 2022 (Ask HJ)
My son wishes to claim a full refund on his second-hand 2010 Ford Focus. The car cuts out and is unsafe to drive the 35 miles back to the dealer. How should... -
Can I get my car repaired at a different dealer under warranty? 18 Mar 2022 (Ask HJ)
I bought a BMW from an Audi main dealer. There is a fault on the car that they cannot repair. It is under warranty. Can I get it repaired by a BMW dealer... -
Do car dealers have to provide a warranty? 3 Jan 2022 (Ask HJ)
What warranty must dealers give on selling a car? -
Dealer won't fix my broken Range Rover - what are my rights? 3 Dec 2016 (Ask HJ)
I've just spent £15,400 on a 2009 Range Rover from a trader. Within hours the car developed faults that I assumed would be covered in the change to the... -
Does new consumer rights act 2015 apply to my car? 21 Nov 2015 (Forum)
The fix hasn't worked and the same fault is still there. I have no confidence that they can fix the problem. Does the new Consumer rights act apply to me - i.e. point of sale is 2nd October when I took delivery, or is it the date the car was registered (Sept so falls under the old Sale of Goods act)? I am a driving school instructor so it's essential I have a reliable car. -
Exchange is a robbery 22 May 2010 (Ask HJ)
I have bought a car for £1,500 and part-exchanged my car. The newer car is a junk. The head gasket has gone and will cost £800. The private dealer basically... -
Squeaking air con fan on Audi TT - should the dealer repair or replace? 7 Feb 2022 (Ask HJ)
We bought a 2014 Audi TT with 38,000 miles on the clock from an independent dealer. The air con makes an annoying squeak; not loud, just persistent. We... -
Can I get a refund on a used car that failed its MoT? 9 Dec 2016 (Ask HJ)
Can I get a refund on a car that failed its MoT and had previous advisories that they did not inform me of? -
Buying from auto supermarkets 8 Jan 2011 (Ask HJ)
Is buying a small car from a car supermarked a safe bet? Do you get the same service as you would from a small independant and how do prices compare? -
Bought a car for £1000 and the gearbox has died - what are my rights? 30 Oct 2014 (Ask HJ)
I bought a a Fiat Stilo from a dealer about a month ago for a £1000. However, the gearbox has now packed up. Can you please tell me what my rights are... -
Should I reject a vehicle or let the dealer fix it? 27 Jan 2022 (Ask HJ)
I purchased a 2011 Hyundai i30 diesel estate from a Honda dealer three months ago. I have begun having issues with starting. I've taken it back to Honda... -
Alternator failure - is the dealer liable? 6 May 2015 (Ask HJ)
My son bought a used car from a dealer a month ago. It broke down last week and the AA said the alternator had burnt out. The trader will not fix or pay... -
Axle has snapped on my four month old car - what should I do? 16 Nov 2022 (Ask HJ)
I bought a second-hand Dodge (2008 model) around four months ago. The car was sold with a new MoT which had an advisory foe the rear subframe (corroded... -
Doing it in private 31 Jul 2010 (Ask HJ)
Regarding the email from MU in Saturday's HJ column, what is a "private dealer" please? I thought private car sales are exempt from consumer rights protection. -
Does the three-month warranty on secondhand cars cover everything? 14 Aug 2019 (Ask HJ)
Does the three-month warranty on secondhand cars cover everything? -
What do I do if the dealer who sold me a faulty car refuses to respond to my refund request? 26 Jan 2017 (Ask HJ)
I purchased a faulty car from a garage and, after discovering this, told the garage that I wanted a refund under the Consumer Rights Act 2015 because the... -
Mercedes-Benz A-Class Saloon - Consumer Rights Act 2015 - Finance Co. says NO 22 Feb 2025 (Forum)
Notably, the car was delivered with scratches down to the metal and primer in multiple locations, and the dealer had agreed to rectify this. However, MBFS has stated that since a resolution was accepted for these defects, the Consumer Rights Act 2015 no longer applies in my case to other defects. Additionally, the vehicle was not equipped with an essential software patch prior to the sale; this update was released in April 2024, yet the vehicle was delivered to me in November 2024.
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