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  New car has broken down after 10 miles - Can we reject? 3 Apr 2016 (Ask HJ)
  My daughter purchased a used Volkswagen Polo from a dealer today. However, on the drive home, the engine warning light came on and the engine started to...
• Ford Focus - Faulty Second Hand Car - Consumer rights? 15 Apr 2018 (Forum)
    From what I can make out the consumers right act takes into account the age of the vehicle, and what a reasonable person would expect.  Am I expecting too much from the dealer to take the car back and repair the engine?  its only 3 years old and only has 9000 miles on the clock and has a full service history.
• Repairs etc. - New Consumer Rights Act 7 Oct 2015 (Forum)
    By that, I mean that the fault is diagnosed, a part is replaced, a bill paid, and the fault is still present (or returns a few days later). The process is repeated, ad infinitum in some cases. The new Consumer Rights Act, as well as giving more rights on refunds / replacements, also seems to cover repairs. Going from the BBC ... http://www.bbc.co.uk/news/business-34410782 " The Act covers all services - from washing machine repairs to facial treatments.
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  Can I reject a car with an air con leak? 30 Aug 2022 (Ask HJ)
  I purchased a used car from an independent dealer. The same day we noticed water coming from underneath the glove compartment, entering the passenger footwell...
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  Faulty air con - what are my legal rights? 9 Apr 2015 (Ask HJ)
  We purchased a used 2008 model Honda Civic from a main dealer five months ago. Yesterday, the air con stopped functioning (had tested and left on for periods...
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  We're trying to reject a brand new car under the Consumer Rights Act. Do you think this will work? 23 Jul 2020 (Ask HJ)
  We recently collected a new Ford Fiesta from a Ford dealership. On the drive home, an engine warning light appeared on the dashboard with the message "low...
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  Is the dealer responsible for fixing my car? 3 Feb 2022 (Ask HJ)
  I bought my car for £6,000 in mid-January. The engine manifold warning came on, it was supposed to be fixed but has now reappeared. I have been informed...
• BMW Z4 Coupe - Consumer Rights Act 2015 24 Dec 2016 (Forum)
  The Consumer Rights Act 2015 only allows a deduction for use so their offer appears grossly unreasonable. The matter now rests with the Motor Ombudsman
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  The clutch has gone on a used car I bought 5 months ago - do I have any rights? 20 Mar 2025 (Ask HJ)
  I bought a Peugeot 2008 from a trader on 4/10/24 with 33,500 miles on the clock. I have only done 1200 miles since then and the clutch has gone. Am I...
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  Garage can't fix my car - what are my rights? 2 May 2016 (Ask HJ)
  My Renault Captur (2014) went in for a service after it failed to start eight weeks ago. The garage stated first of all it was the ECU, then the central...
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  Faulty car - what are our rights? 18 Jul 2016 (Ask HJ)
  I recently purchased a used (2008 model) BMW 1 Series. When driving it home from the dealer the engine management light came on. I looked in the car's...
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  My car won't fit in my garage, can I return it? 11 May 2022 (Ask HJ)
  I just bought a Jaguar E-Pace from a dealer and it won’t fit in my garage, have I got any right to return the car?
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  Problems with used minibus - what are my rights? 24 May 2022 (Ask HJ)
  I bought a second hand minibus from a dealer and was told after they insisted I pay for it in full before collection that it wasn't ready as it had a couple...
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  Who should pay for my car's air con top up? 30 May 2021 (Ask HJ)
  I bought a 2016 Hyundai Tucson two weeks ago with 39,000 miles on the clock. And now with the warmer spell of weather,
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  The paint is bubbling on my car. Is the manufacturer obligated to fix it? 13 Mar 2020 (Ask HJ)
  The paint is bubbling on my red 2013 Mercedes-Benz SL. What are my legal rights regarding guarantee obligations from Mercedes?
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  Ripoff yarns 4 Sep 2010 (Ask HJ)
  I am considering buying a used car, first a 2004 Suzuki Wagon R + GL, 41,000 miles at £3,400; second a 2003 Fiat Punto Active 1,242cc manual, 71,000 miles...
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  I've discovered my car was in a serious accident before I bought it - what can I do? 8 Dec 2018 (Ask HJ)
  I bought a vehicle from a dealer two and a half years ago. It has had the same mechanical issue four times and I have now discovered this is due to it...
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  Sale of goods act protection - 6 months cover from purchase date 13 Oct 2011 (Ask HJ)
  If dealer gives me 3 month warranty but parts only (labour I pay) will my signature to this warranty preclude me from using the Sale of Goods cover - assuming...
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  Seller has ignored my rejection of a faulty vehicle. What now? 11 Apr 2020 (Ask HJ)
  I’m exercising my final right to reject a vehicle as repair by sellers chosen garage did not fix the fault. Vehicle shakes and struggles to start at times....
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  What should I do if my new car is not to the specification ordered, or it is damaged during delivery? 6 Dec 2010 (Ask HJ)
  When purchasing a new car, can you please advise me of my consumer rights in the following circumstances: the vehicle is not to the specification ordered,...