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We're trying to reject a brand new car under the Consumer Rights Act. Do you think this will work? 23 Jul 2020 (Ask HJ)
We recently collected a new Ford Fiesta from a Ford dealership. On the drive home, an engine warning light appeared on the dashboard with the message "low... -
Is the dealer responsible for fixing my car? 3 Feb 2022 (Ask HJ)
I bought my car for £6,000 in mid-January. The engine manifold warning came on, it was supposed to be fixed but has now reappeared. I have been informed... -
BMW Z4 Coupe - Consumer Rights Act 2015 24 Dec 2016 (Forum)
The Consumer Rights Act 2015 only allows a deduction for use so their offer appears grossly unreasonable. The matter now rests with the Motor Ombudsman -
The clutch has gone on a used car I bought 5 months ago - do I have any rights? 20 Mar 2025 (Ask HJ)
I bought a Peugeot 2008 from a trader on 4/10/24 with 33,500 miles on the clock. I have only done 1200 miles since then and the clutch has gone. Am I... -
Garage can't fix my car - what are my rights? 2 May 2016 (Ask HJ)
My Renault Captur (2014) went in for a service after it failed to start eight weeks ago. The garage stated first of all it was the ECU, then the central... -
Faulty car - what are our rights? 18 Jul 2016 (Ask HJ)
I recently purchased a used (2008 model) BMW 1 Series. When driving it home from the dealer the engine management light came on. I looked in the car's... -
My car won't fit in my garage, can I return it? 11 May 2022 (Ask HJ)
I just bought a Jaguar E-Pace from a dealer and it won’t fit in my garage, have I got any right to return the car? -
Problems with used minibus - what are my rights? 24 May 2022 (Ask HJ)
I bought a second hand minibus from a dealer and was told after they insisted I pay for it in full before collection that it wasn't ready as it had a couple... -
Who should pay for my car's air con top up? 30 May 2021 (Ask HJ)
I bought a 2016 Hyundai Tucson two weeks ago with 39,000 miles on the clock. And now with the warmer spell of weather, -
The paint is bubbling on my car. Is the manufacturer obligated to fix it? 13 Mar 2020 (Ask HJ)
The paint is bubbling on my red 2013 Mercedes-Benz SL. What are my legal rights regarding guarantee obligations from Mercedes? -
Ripoff yarns 4 Sep 2010 (Ask HJ)
I am considering buying a used car, first a 2004 Suzuki Wagon R + GL, 41,000 miles at £3,400; second a 2003 Fiat Punto Active 1,242cc manual, 71,000 miles... -
I've discovered my car was in a serious accident before I bought it - what can I do? 8 Dec 2018 (Ask HJ)
I bought a vehicle from a dealer two and a half years ago. It has had the same mechanical issue four times and I have now discovered this is due to it... -
Sale of goods act protection - 6 months cover from purchase date 13 Oct 2011 (Ask HJ)
If dealer gives me 3 month warranty but parts only (labour I pay) will my signature to this warranty preclude me from using the Sale of Goods cover - assuming... -
Seller has ignored my rejection of a faulty vehicle. What now? 11 Apr 2020 (Ask HJ)
I’m exercising my final right to reject a vehicle as repair by sellers chosen garage did not fix the fault. Vehicle shakes and struggles to start at times.... -
What should I do if my new car is not to the specification ordered, or it is damaged during delivery? 6 Dec 2010 (Ask HJ)
When purchasing a new car, can you please advise me of my consumer rights in the following circumstances: the vehicle is not to the specification ordered,... -
Buying a car on credit card - better than cash? 6 Aug 2016 (Ask HJ)
I am buying car as a cash sale. If I pay in part with a credit card, will i have some guarantee and protection form the card company should problems... -
Missing service history - what are my rights? 24 May 2022 (Ask HJ)
My car was advertised with service history but the garage cannot provide any evidence. I bought it from an approved garage. What are my rights? Should... -
We bought a new car and discovered it's been repaired - can we reject it? 3 Sep 2017 (Ask HJ)
We've just bought a brand new car for £45,000. There is a crease in the boot lid and damage, which someone has tried to conceal with spray paint. We reported... -
Can a trader sell a car as 'spares or repairs' to avoid liability if something goes wrong? 16 Apr 2020 (Ask HJ)
I'm interested in a car I have seen advertised in a classified ad on eBay by a trader. They advise that the vehicle is a "Part exchange to clear and, like... -
What constitutes unsatisfactory quality under the Consumer Rights Act? 30 Aug 2017 (Ask HJ)
I bought a 2009 BMW 318i Tourer with 95k miles for £5700 in May from an independent dealer with a seemingly comprehensive six month mechanical warranty....
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