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Whar are my consumer rights when it comes to car repairs? 2 Oct 2025 (Ask HJ)
The garage has been unable to fix the problem with my car despite spending time on it. The original diagnosis (and quote) was incorrect and no indication... -
Discovered my Jaguar's engine is not original - what are my rights? 30 Nov 2016 (Ask HJ)
I bought a Jaguar S-Type (2006 model) from a car dealer approximately seven months ago. It was advertised as an original low-mileage car. But I have been... -
Recourse to a dealer for a car sold with accident damage? 27 Dec 2014 (Ask HJ)
I purchased a five year old Renault Sport Megane R26R in October 2014 from a well-known Renault Specialist. The car was sold with full service history,... -
My car has been crashed and repaired badly by previous owner - what are my rights? 26 Jul 2013 (Ask HJ)
I purchased a used 2005 Honda S2000 from a main Honda dealer under their approved used car scheme in August 2012. The car came with a three year Honda... -
Our motorhome fault isn't covered as the warranty firm say it was a known issue before buying. What do we do? 18 Jun 2021 (Ask HJ)
I purchased a motorhome from a motorhome dealership in September 2020. I only drove it 133 miles before blue-black smoke curtailed our first outing. The... -
Gearbox failure on used car - who should pay for the repair? 21 Nov 2022 (Ask HJ)
My sister bought a 2012 Ford Mondeo 2.0 TDCi with an automatic gearbox for £5150, Less than two months later and 2000 miles covered, the gearbox has failed.... -
A car I bought 10 days ago has suspected faulty steering rack - what are my rights? 27 Oct 2021 (Ask HJ)
I've just bought a 2007 Honda CRV with a 30 day mechanical warranty. I fear the steering rack may be damaged as the steering wheel tugs in the opposite... -
The clutch has stopped working in a car we bought 4 months ago. Do we have any rights against the dealer? 8 Jun 2021 (Ask HJ)
My stepson bought a 2013 vehicle with approx. 40,000 miles on the clock four months ago. The clutch has now failed. The dealer claims wear and tear. Do... -
Can I reject a used car for a poor repair? 25 Oct 2022 (Ask HJ)
We selected an 18 month old car from a main dealer,. It cost me £15,000 plus part exchanged by Hyundai i10. It has some slight scrapes on the front bumper... -
I was sold a faulty van - do I have any legal rights to claim back my outstanding finance? 18 Mar 2017 (Ask HJ)
I bought a van on finance and have now found out that it's been clocked. The mechanic just found multiple issues and it needs new gearbox. I bought over... -
Bought a used car that was misdescribed 27 Sep 2016 (Ask HJ)
I recently bought a used Volvo. During the test drive, the salesman described the car as having adaptive cruise control and rear collision mitigation.... -
When is a dealer a private seller? 5 Mar 2018 (Ask HJ)
I've seen a used car I like but I'm curious how the law stands with regards to small traders and the Consumer Rights Act? The chap selling the car I like,... -
Discovered my used car has a hidden accident history 21 Oct 2016 (Ask HJ)
I bought a Volkswagen Golf GTD from an independent dealer recently. On the journey home I found that the navigation and cruise control didn't work. The... -
can I reject a car that's subject to a PCP agreement? 28 Jul 2014 (Ask HJ)
Do I have a right to reject a used car that was bought under a PCP agreement? -
Gearbox problem which is being repaired, can we still reject the car? 30 Nov 2022 (Ask HJ)
After 15 days of car ownership the car developed a fault. It is an automatic, the gearbox would not engage any gears, whether it be first or reserve. The... -
Think my car has a hidden accident history - can I reject it? 27 Feb 2016 (Ask HJ)
Three months ago I purchased a used 13 plate Ford B-Max 1.0 Titanium from a dealer. Upon owning the car my wife and I noticed that the rear bumper is a... -
Used car has broken down after 1 week - what are my rights? 21 Jan 2016 (Ask HJ)
I bought a 2006 Volkswagen Golf from a motor trader one week ago. Two days later noticed it was driving oddly. I took it to a mechanic who has told me... -
My car has developed a fault, what are my rights? 10 Jan 2022 (Ask HJ)
I recently bought a 2014 Subaru WRX STI from a secondhand dealer, which came with a three-month engine and gearbox warranty. A week later, there was a... -
My newly-bought car clunks in lower gears. Is this normal? 20 Apr 2021 (Ask HJ)
I recently bought a 2017 diesel Ford Focus, which clunks in the lower gears when I release the clutch. I have been told by Ford that it is the dual mass... -
Can I reject a vehicle that broke down while being delivered to me? 30 Jun 2020 (Ask HJ)
A new Volkswagen campervan has broken down whilst being driven to me on trade plates. It is being registered to me from 1 July 2020 and all monies have...
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