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Our newly bought approved used Honda CR-V has a faulty gearbox - is this covered by the one year warranty? 7 Aug 2017 (Ask HJ)
My partner bought an approved used 2011 Honda CR-V with a one year warranty less than a week ago. On four occasions it's jumped out of first gear when... -
My new car was damaged and repaired before delivery - can I reject it? 2 Mar 2017 (Ask HJ)
My new car was due to be delivered today. I received a call yesterday afternoon to say that it would not be delivered as it was damaged by the car valeter.... -
Should we reject our new car if it has a faulty turbo? 3 Jan 2017 (Ask HJ)
Our new Land Rover Discovery Sport (purchased 19 December 2016) had to be recovered after less than 250 miles due to smoke coming from under the bonnet.... -
Where can I get a replacement central locking unit for my Mercedes-Benz A-Class? 28 May 2010 (Ask HJ)
On the 10th of this month I bought a 10 year old A-Class Mercedes-Benz from a local dealer. Within a couple of days I found that the central locking unit... -
I bought a Jaguar XJ which I have found was damaged before I bought it. Can I reject it? 11 Sep 2010 (Ask HJ)
I bought a Jaguar XJ from a main dealer in June 2010. I have since established that the car had accident damage prior to my purchase. I was not informed... -
I sold a car 'as seen and approved' but the buyer now claims there are faults and is demanding money? 23 Feb 2018 (Ask HJ)
I have a 'sold as seen and approved' document from a sale I made recently but now the purchaser is demanding £500 for alleged faults. He wants to take... -
After the first 28 days, can I still reject a car that had a fault before I bought it? 8 Jan 2017 (Ask HJ)
I purchased a car on the 7 October 2016 and it showed an engine fault warning light on the first day. I contacted the seller and he said he would have... -
Jaguar XE transmission problems 27 Feb 2016 (Ask HJ)
I took delivery of my Jaguar XE 2.0 petrol automatic six months ago. However, it has developed a noise in the transmission somewhere (as well as other... -
Is there a time limit on rejecting a new car? 10 Sep 2017 (Ask HJ)
Is there a time limit on rejecting a new car as unfit for purpose? -
Consumer Rights Act in practice 22 Mar 2016 (Forum)
I was recently interested in a car. Before going to see I decided to check warranty on offer. Reference was made to being available up to 24... -
Broken cam belt on recently purchased car 22 Aug 2015 (Ask HJ)
I bought a Daewoo Kalos from a dealer 10 weeks ago and the cam belt has broken. Where do I stand with the dealer is it to late to go back to him? -
I bought a car from a trader which has suffered a number of problems. What are my rights? 27 Aug 2010 (Ask HJ)
I bought my car less than six months ago and was told there was no problem with it. They even serviced it for me prior to me taking it away. I believe... -
Dealer wants to charge £1.49 per mile for usage - what are my rights? 10 Feb 2022 (Ask HJ)
I have a problem with a car I recently purchased from a dealer in the South. On the face of it, the vehicle was ideal and we agreed to meet half way for... -
My car has developed a suspension issue less than a month after purchase. What are my rights? 14 Jun 2020 (Ask HJ)
My car has developed serious suspension and air con issues 28 days after purchasing from a dealer. If not covered by warranty, what are my rights? The... -
Can I reject a car after 16 months? 13 Jan 2016 (Ask HJ)
I bought a Vauxhall Meriva 16 months ago. Soon after purchase an electrical fault developed. The car has been in the garage number times since to be fixed,... -
Renault clio 2010 1.5dci - Consumer Rights Act Query 24 May 2024 (Forum)
Hi all. Pretty quick question Got a second hand clio a couple of weeks ago. Within a few days it threw up an oil pressure fault. It has been back with the trader for the last week while he attempts to have it repair. Today I text him for an update and also floated the prospect of a right -
Discovered rust on my Passat - what are my legal rights? 19 Sep 2016 (Ask HJ)
I bought a 2009 Volkswagen Passat estate from a local dealer a couple of weeks ago. However I subsequently noticed small blisters of rust on the B pillars... -
Massachusetts "right to repair" bill 20 Sep 2009 (Forum)
repair your car and reset your codes and warning lights... Massachusetts is now poised to solve this problem and car-driving consumers should pay attention this fall when the Massachusetts Legislature takes up landmark legislation that would force manufacturers to respect the right of consumers to access -
I bought a car from a dealer that didn't disclose it was in an accident - what should I do? 14 Oct 2017 (Ask HJ)
I bought a used car last November from a MINI main dealer. The car was only five months old and had covered 5000 miles. A few months ago, I noticed the... -
Is the buyer responsible for noticing damage on a used car? 28 Apr 2022 (Ask HJ)
I've bought a car from a used car branch of a main dealer. I think they put their trade-ins through this branch if they're not quite up to dealership standard....