My Ford Focus ST needs an expensive repair for a known issue - can I claim the money from Ford?

My 2013 Ford Focus ST experienced uneven engine running in December. A Ford dealer traced the problem to the engine wiring harness - a problem for which the car was recalled in the USA. The harness was...

The cambelt broke in my car long before the recommended replacement - should the manufacturer offer a free fix?

I have a 2014 Skoda Octavia vRS TDI with 88,000 miles and a full service history. It isn't due another service for 8000 miles, but the cambelt has just snapped. I don't know what engine damage has been...

A driver knocked my daughter off her bike, but won't pay for the week of work she's missing - what should I do?

My daughter, a bicycle courier, was knocked off her bike while working. The driver who ran into her admitted liability, but doesn't want to go through his insurance. He has offered to give her the equivalent...

Is it legal to use a mobile phone in a cradle while driving?

Is it legal to use a mobile phone in a cradle for navigation while driving? Will the insurance be valid?

A used car I bought a few months ago needs a new head gasket - what are my consumer rights?

I bought a 2014 Ford Focus on 30 Aug 2017, which only came with a three month warranty. Today I've been told it needs a new head gasket. Where do I stand with regards to liability and my consumer rights?

A dealer sold me a car that was damaged in an accident - is this legal?

I purchased a used 2014 Audi A5 from a main Audi dealer eight months ago. The car has been leaking water into the boot where the electrics are, so I took the car back to the Audi dealer. They concluded...

Is the dealer liable to pay for engine repairs on my two year old Audi A4?

I bought an Audi A4 from an Audi dealer two years ago. It's been serviced by them since purchase, with the last service in December 2017. It recently broke down and had to be towed to the Audi garage....

Is it underhanded for a repairer to carry out work if they know they aren't insurer-approved?

In February 2016, I called National Windscreens to replace my windscreen. They checked my insurance details and confirmed that they could do the work. The work was carried out five days later and the engineer...

When selling a car, do you have to disclose all issues?

I'm selling a car privately, but a couple of the tyres have a slight air leak near the rims and need topping up with air about once week. Do I have to disclose this?

I bought am ex-demo car and the clutch has failed after 5500 miles - should the dealer repair it for free?

On 1 June 2017, I bought a Nissan Qashqai ex-demonstration car with 2000 miles from a Nissan main dealer. The clutch failed last week, so I took it in to the same dealer for repair. The car has now done...