Real MPG in my Focus is far lower than the manufacturer's quoted figure - why?

I bought a new Focus hatchback 1.0 EcoBoost 125 last week, lured by the 55mpg advertised by Ford and enthusiastically endorsed and claimed by the salesman. I can't get more than 43mpg, and that's on a...

Signed a sales contract for a car which can't be supplied in the agreed colour - can we void the contract?

Recently we chose a new Volkswagen from the brochure at a main dealer, as the dealer did not have in stock the model we wanted. We also chose the colour of the car from the brochure colour samples and...

Want to return a faulty Mercedes-Benz - is this agreement fair?

I purchased a 2010 Mercedes E250CDI Sport four-door from a main Mercedes-Benz dealership in Feb 2011. The car had 3500 miles on the clock. It was purchased with the aid of finance from Mercedes-Benz Financial...

Rejecting a faulty from new Mercedes-Benz M Class

From new, my now 18 months old has a gearbox fault , my Mercedes dealer has had the car several times, the last was for 4 weeks. They have admitted that they still cannot find the problem. I have told...

How reliable is Toyota's IQ?

Which? Magazine [August 2012] said that "Toyota's IQ has performed badly for reliabilty this year, partly due to recalls for its steering system". I found this surprising, given 12 years experience with...

Rear Axle failed on 4 yr old 4x4 low milage no off road,dealer bought and serviced -should I be paying for this repair ???

My Grand Cherokee suffered major mechanical failure last week while on motorway. oil leak in Diff lead to rear axel damage. It is a dealer bought and serviced car. It has done 30,000 miles and is a Jan...

Mercedes-Benz automatic gearbox failed after 27,500 miles - where can I get it repaired economically?

My wife has owned a 2007 Mercedes-Benz A170 from new. The automatic gearbox has failed after 27,500 miles and the Mercedes dealer has said a complete new gearbox is required (first quote £5000, subsequently...

Legal responsibility when towed?

I was on private land for a public event. My car got stuck in mud. A marshall for the event towed us out of the mud by attaching the towing eye to the rear of the car and he then used his Land Rover. He...

Stained seats - what are my rights?

I have a new Seat Ibiza. Rain/water from my bag/brolly have wet the seat. It has dried but left water marks on the seating. Dealer and Seat seem to be unsympathetic. Claim this isn't a problem but...

Malfunction warning after fitting towbar to Mercedes

I bought a new Mercedes-Benz C220 CDI (W204) last month and had a Westfalia towbar fitted by the local dealer that the M-B dealer recommended, all worked fine. I was also told that the appropriate code...