Most recently answered consumer rights questions
As the cranking speed of my 1959 Austin Healey's starter was getting very low, I drove round to Halfords and asked them to test the battery. Their meter said ‘battery unserviceable', so I shelled out £75...
I've just had a call from the Official Porsche Centre which is servicing my 2006 997 Carrera S. They tell me that the nipples on the brake calipers are corroded to the extent that they cannot remove them...
My local Porsche dealer rang me to offer a free tyre inspection on my seven-year-old 997. They collected and delivered the car for what is an approximate 12-mile round trip. No mileage was noted at collection...
In your reply to a question about Audi regarding oil consumption of one litre per 1,000 miles, I forgot to ask you if I can tell Audi that a well known car journalist told me, “if German car manufacturers...
I bought a new Focus hatchback 1.0 EcoBoost 125 last week, lured by the 55mpg advertised by Ford and enthusiastically endorsed and claimed by the salesman. I can't get more than 43mpg, and that's on a...
Recently we chose a new Volkswagen from the brochure at a main dealer, as the dealer did not have in stock the model we wanted. We also chose the colour of the car from the brochure colour samples and...
I purchased a 2010 Mercedes E250CDI Sport four-door from a main Mercedes-Benz dealership in Feb 2011. The car had 3500 miles on the clock. It was purchased with the aid of finance from Mercedes-Benz Financial...
From new, my now 18 months old has a gearbox fault , my Mercedes dealer has had the car several times, the last was for 4 weeks. They have admitted that they still cannot find the problem.
I have told...
Which? Magazine [August 2012] said that "Toyota's IQ has performed badly for reliabilty this year, partly due to recalls for its steering system". I found this surprising, given 12 years experience with...
My Grand Cherokee suffered major mechanical failure last week while on motorway. oil leak in Diff lead to rear axel damage. It is a dealer bought and serviced car. It has done 30,000 miles and is a Jan...

