Ask Honest John

Most recently answered consumer rights questions
You may be interested to know that my 2009 1.4TSi Golf has had a new engine put in it, free of charge. Despite the car being slightly over three years old, Volkswagen admitted "serious component failure"...
I have had my 29,000 mile 2009 Volkswagen Scirocco 1.4TFSI since new. It has been regularly serviced by Volkswagen. Eight weeks ago the engine warning light came on. It was recovered to Volkswagen (a shocking...
On 18 July I had 2009 Volkswagen Scirocco GT TDI examined by Lookers main agents in Darlington, with regard to the loss of traction/acceleration particularly in low gears at road junctions, and also a...
Three weeks ago I purchased a 2002 78,000 mile Porsche Boxster 3.2 S from an independent dealer, after first having had the car inspected by Peter Morgan Ltd. Now one of the Lambda sensors has failed and...
The brake calipers of my Volvo XC60 are heavily discoloured and corroding, particularly those on the front. The car is only seven months old and I've owned it since new. This is my sixth Volvo and I've...
I note a RAC advertisement in this week’s Telegraph Motoring for used cars. It mentions a warranty - a minimum of one month supplied by the dealer. In your columns you continually remind readers that the...
My son recently agreed to purchase a secondhand car from a large reputable main dealer. Before taking delivery but after signing and paying for it he noticed a significant chip in the windscreen that had...
I bought a 2013 E-Class Mercedes-Benz two weeks ago. Since then, while driving, suddenly I hear a loud two bleeps and see a warning triangle light up. The car has been twice to Robinson Motors, Cambridge...
The original tyres have perished on my April 2012 Suzuki SX4. A report prepared by Kwikfit states that the tyres were manufactured in week 33 of 2010. They were described as badly perished and immediate...
We bought a new Skoda Citigo last September from a Skoda dealer. From the first day until now we have a serious problem engaging first and reverse gears. We reported this immediately but were told it would...