Garage charging excessively and not repairing the problem

My X-Type is suffering excess fuel consumption and poor acceleration. My local garage stated it had two leaking diesel injectors and gave an estimate of £1000 to repair all four injectors, recommending...

Should a crack in the screen be repaired by the dealer before I buy this Alfa Romeo 147 Lusso?

Yesterday I took delivery of a 4-year-old Alfa Romeo 147 Lusso. Before buying the vehicle I pointed out to the salesman that it had a windscreen chip which is eye-level on the driver's side, and when it...

How can we prevent the handbrake failing on my daughter's Suzuki Swift?

My daughter’s Suzuki Swift was recalled for a handbrake problem but was deemed OK. Recently, when parked at work, the car rolled back into a wall scuffing the bumper. The handbrake was completely inoperative...

Thanks to Audi for great customer service when repairing my wife's 1.8T Cabriolet Sport's gearbox.

My wife drives an Audi 1.8T Cabriolet Sport which we have had from new since September 2004. The auto gearbox failed last week at 42,800 miles and because we have had full services from Audi they are...

Why won't LV Insurance let me use a cheaper windscreen repairer than the one they recommend?

I recently suffered an unrepairable crack to my Peugeot 206 windscreen and, unsure if it was worth claiming on my insurance, I called two companies to get an idea of repair costs. Autoglass quoted £454.72...

How can I encourage my dealer to replace a smeared windscreen on my Land Rover Freelander?

I have a 2011 Land Rover Freelander XS TD4. Diesel 2,179cc, windscreen marked: Land Rover 43R - 00 1566 ASI M848 DOT459. My Freelander, purchased from new in April this year, has various smears over most...

Big thanks to Audi and Halesowen Beechwood for excellent customer service while repairing my Audi A4.

How's this for service from Audi? A few months ago my A4 3-litre Quattro's steering and ESP lights came on so I got the car to my local dealer in the Midlands. It then took Audi UK nearly seven weeks to...

Where can I have my Mercedes-Benz 280E's air conditioning repaired cheaply?

I have a Mercedes-Benz 280E CDI Estate that is three and a half years old. Whilst in France the air conditioning broke down and I was informed by a French garage that it would cost 1,900 Euros to repair....

Can I have the air conditioning clutch plate changed on my Skoda Octavia?

I am mystified as to why the clutch plate from an air conditioning compressor has become detached on my 2001 Skoda Octavia. The clutch plate was found in the engine well at the car's yearly servicing....

Should I use the Honda Happiness Accident Assistance service in case of an accident with my new Honda Jazz?

I recently purchased a Honda Jazz 1.4 automatic, my second in a row and as you say ""a very nice little car”. In view of recent letters in your column, in the event of an accident, is it OK to contact...