A cyclist is claiming against me for injury

About 2 years ago I was heading out of a cul-de-sac onto a dual carriageway. Just before the dual carriageway is a cycle path. A cyclist crossed his give way lines and went into the side of my car. The...

Can I insist the insurer replaces certain parts?

My car (2012 Mercedes-Benz E250 CDI - 4000 miles on clock) was swamped whilst travelling on a flooded road. My car insurers have agreed to pay for a new engine. The Mercedes authorised repair garage wants...

Accident management company provided a Mercedes credit hire car - is this normal?

A friend of mine was involved in an accident last week. She was stationary in a line of traffic when an elderly gentleman ran into the back of her car, resulting in a domino effect with another three cars...

Who should we contact first after an accident - our insurance company or Honda Happiness?

We have a new Honda Civic with Honda Happiness cover but the car is insured with LV. I asked LV who we should contact first in the event of an accident and they said that if we used the Honda cover they...

Was I right to refuse a hire car from my insurance company?

Last Tuesday a lady in an automatic Golf rammed me when I was stationary, I think owing to your frequently-mentioned habit of pressing the wrong pedal. There was a lot of damage to my car, but she drove...

Third party lied after an accident that wasn't my fault - what can I do?

My 76-year old wife was driving along a street when the driver of a parked car flung the door open, causing considerable damage to both cars. There was a witness, a local policeman who helped my wife to...

Does repaired accident damage devalue a car?

We own a 2009 Ford Fiesta that was in perfect condition with just over 10,000 miles on the clock. In mid-May, whilst stationary at traffic lights with the handbrake on, a Transit van smashed into the rear...

Insurer's valuation reveals patchy used car history

I bought a 2005 Vauxhall Corsa with 11000 milles from a car supermarket at full price back in early 2008 in ignorance of its previous history. Four weeks ago I was waiting at some traffic lights only to...

Insurance payout isn't enough to compensate me fully for my car - is this fair?

I own a 2003 Suzuki Liana which has been written off by my insurance company after it was hit from behind. The garage they sent the car to said the repairs would be approximately £2700. The other motorist...

What would you suggest is a reasonable payout for our written-off Clio?

Last Thursday morning my daughter crashed her 2007 Clio 1.2 Sport with 33,000 miles showing. The insurers, Quote Me Happy, arranged for the car to be collected and taken to a depot. We are given to understand...