Why did this franchised Mercedes-Benz dealer try to oversell a routine repair job on my

I read with delight your colleague's article on spare tyres and their likely demise. I recently suffered a puncture in my 13-year-old 2-seater Mercedes-Benz drophead. A young decorator working nearby very...

Dealer attempted to raise the price of our new Touran after signing contract - what should I do?

I was today due to collect a 2010 Volkswagen Touran SE with 6000 miles on the clock from a Volkswagen dealership in Twickenham. The dealer sourced the Touran for us and gave us a price of £14,195, to which...

How can we get good trade-in prices for our cars which match our local dealership's?

For thirty years my wife and I have bought and driven Honda cars. Throughout this period we must have bought 25 new cars from the same salesman at the same dealership. They serviced the cars and the trade-in...

Why has the motor trade changed from mechanics to men in white coats?

I have attached an advert for a motor mechanic in the early 1960s that shows how the motor trade has changed to white coats and computers.

Another John - not so honest!

We went to see a car in Essex advertised as 10,000 miles, one previous owner, climate control and full Ford history. The dealers name was John. Me: "But this car has done 12,600 miles" Dealer: "Well I...

Sold an ex-paramedics car

I bought a Volkswagen Touran from an Arnold Clark superstore over a year ago. The car has had many problems during my ownership the most recent being a failed DSG box. Luckily I'd bought a warranty from...

Consumer rights

I bought a 2 year old Corsa from a franchised Vauxhall garage last month and I have received what I would call "shocking" service levels from them. There have been a number of failings by the dealer. These...

Porsche oil usage

Should I be concerned that the oil usage in my recently purchased 15k mile 57 reg Cayman S is over the manufacturers limit of 1.5 litres per 1000km (actually 1.5l per 773 km). There is quite significant...

Key damaged

The key for my a three month old Mazda 2 Tamura was stuck in the fob so I took it to Mazda where the salesman tried to prise it out of the slot it but couldn't, so I then went to the servicing dept. The...

Driver information screen on Audi A3

I have just bought a A3 sportback 2.0 TDI SE S Tiptronic 2007. The Audi dealer that sold it to me said it had full driver information screen but it hasn't & has no controls on end of wiper arm. Should...