Is it illegal to touch a phone being used as a sat nav while driving?

I put my smartphone in a holder attached to the dashboard and then use it as a sat nav. Sometimes I need to touch it to see how far ahead a traffic jam is going on. Am I breaking the law if I touch it...

There's a faulty part on my new car, should I reject it?

My two-week-old Audi Q3 has a start-stop system fault with a message appearing in the dash. Upon diagnosis, the dealer says the alternator needs to be replaced and this part is on back-order. It will take...

Can I reject a car because warning lights keep coming on?

I bought a diesel BMW from a dealer in November 2019. It came with a 3-month warranty. Within the 3 months, I had the car back with the dealer because the filter and airbag lights were coming on. The car...

Mechanic broke my master key, what now?

I've just had two new tyres fitted to my Mercedes-Benz, but the mechanic broke my master key. They've offered to drill the broken nuts but I don't trust them not to further damage the wheels. Plus, why...

Car I bought should be registered a total loss. Am I owed a refund because I didn't know?

My son recently bought a 2012 Audi A3 from a dealer. He paid £7000 for it. When we got it home, we noticed the camber was way out on the front wheels, you could see the difference visually. We had it checked...

What are our rights after buying an unroadworthy car in a private sale?

My son bought a BMW 1 Series this week from a private seller for £2500. He has had it five days and only driven it 25 miles. Yesterday, it failed to start. It would turn over but not fire up. When we got...

I've been missold an accident-damaged, remapped car. What are my options?

I need some legal advice. I bought a 2018 BMW M140i in February from a used car garage (not BMW). Car was sold as having BMW warranty until 2021 and no mentions of any accidents. After I bought the car...

My car has developed a suspension issue less than a month after purchase. What are my rights?

My car has developed serious suspension and air con issues 28 days after purchasing from a dealer. If not covered by warranty, what are my rights? The car has only done 987 miles since their MoT on purchase....

A used car I bought three months ago broke down. Is the dealer responsible?

I brought Jaguar XE secondhand from a dealer in December 2019. After three months, the car suddenly stopped while driving and failed to start. A local garage diagnosed that the engine and turbo need to...

My scooter broke and the manufacturer is refusing to issue a recall - what should I do?

I bought a new Lexmoto Aspire 50 in June 2019. The batch was recalled six weeks later for frame breakage issues. The replacement bike failed with a complete breakage of the main frame and supporting struts...