Can I choose where my car is repaired when I make a claim?

I damaged my 2018 Mercedes-Benz A-Class and unfortunately I had to initiate an insurance claim via my insurer. I was keen to get the car repaired at the local main dealer but my insurer said this would...

Is it fair for insurers to increase renewals if you have contacted them about an incident but decided not to claim?

In a recent question, your answer to a minor no claim accident was it should not affect the cost. I know of an incident where someone hit a deer and contacted the insurer and after finding that the excess...

I lost a hubcap on my car on the motorway and caused damage to the car behind me - why has my insurance gone up?

Last year I lost a hubcap on my car on the motorway and caused damage to the car behind me where we exchanged details. I informed my insurance company and now at renewal, I find my insurance class has...

Part of a HGV came loose and hit my car - where do I stand?

Last week I was travelling in one direction on the motorway when a HGV driving in the other direction lost a section of the top of the trailer approx 10ft by 10ft. This flew across the motorway hitting...

My car was hit by another driver but his insurers are refusing to pay, saying the details he gave are incorrect?

My car was hit by another driver but his insurers are refusing to pay, saying the details he gave are incorrect and have voided his cover. Are they liable to pay for my damage?

Poor paint finish after accident repair

My Mazda 6 was damaged by another vehicle in late-2017. This required a respray and the wing re-attached to the body correctly. Recently I was jet washing my car and noticed that a circular section of...

Van insurance claim - can I reclaim loss of earnings?

My van hit a bicycle lying on the motorway, in the dark, that had fallen off the back of a car in front. Two tyres blew out and the van sustained some cosmetic damage to the bumper and bodywork. Fortunately...

£850 has been deducted from my car insurance payout due an error - can I fight it?

My car was written-off four months ago. The majority of the insurance payout came from the third party, while the remaining £850 was due to come from the actual salvage of the car. I have been chasing...

My insurance company has decided on a 50/50 outcome - can I appeal?

I was involved in a collision when turning right into a multi-storey car park. It was roughly 5.15pm so it was dark, conditions were clear and dry. As I commenced the turn a scooter overtook me on the...

A construction vehicle damaged our car - how do we prove which one?

My car was parked on the road near where building works are taking place. Diggers, tip lorries, etc drive up and down the road to gain access to the site. My car along with three others has been hit by...