My Citroen C4 Picasso caught fire and damaged my house - do I need to claim through my insurance?

My 11-month-old Citroen C4 Picasso 5 VTR Diesel caught fire on my drive after travelling just three miles from work, causing damage to my house and the house next door. The car looks as if it is a complete...

Will I incur costs for a credit hire car if I dispute the valuation of my damaged car following an accident?

My 2004 SEAT Altea 1.6 Stylance was written off in a rear end shunt. My insurance company agreed I am not to blame. They have valued the car at £5100, which is less than What Car? says I can buy one from...

Double jeopardy

In January last year, I was stationary in my wife's car (which is fully comprehensively insured and on which I am a named driver) when someone drove into the back of me. We exchanged insurance details...

Insure rescue

My insurance is due for renewal. Over the last year I have had my son as a named driver. However he is now at University and I'm reluctant to continue paying when he is no longer at home. Are there any...

Spiel blurb production

When I took delivery of my new BMW X1 I was given a hard sell in respect of this "Shortfall Insurance". If the vehicle is a total loss in the 4 years of the cover, it pays up to £10k of any shortfall between...

Should we abide by manufacturer-specified tyre speed ratings?

My local tyre dealer says that we don't need to fit higher than a T82-rated tyre to our average family cars (Astra hatchback 1.4, Primera hatchback 1.8 and Rover 200 1.4) as long as we don't go above the...

Did you know that some insurance companies are restricting where cars can be repaired?

We have all seen insurers gradually remove features that used to be part of "Fully Comprehensive" policies but one insurer has placed a formidable restriction on where you have your car repaired. All their...

My insurance company is disputing a payout on my Mitsubishi FTO - what should I do?

I bought a Mitsubishi FTO last year, it's an N-reg. Another driver went into the back of me. Now my FTO has been written off by the insurance saying its worth £1300, which seemed OK. Then I get told that...

My car's CD player went missing when the car was repaired after an accident - what do I do?

I recently had an accident with a fox. I drove the car back to my grandma's house on holiday where it was promptly taken by one of my insurance company's contractors with the CD player intact. A month...

Why do insurance companies pressurise car accident victims to accept courtesy cars and initiate personal injury claims?

On the A12 last Saturday a car violently braked in the outside lane in front of me at about 70mph. I managed to stop in time, but the car behind hit me and pushed me into the car in front that had caused...