We sold a car 'as seen' but it now needs a new engine - where do we stand?

My partner has just sold a year 2000 MGF via Ebay. The lady flew from her home on the Isle of Man to Gatwick, then caught a train to Slough. Following a quite lengthy test drive she bought the car and...

My dealer lied about my new car's service history - what action can I take?

I brought a Mercedes-Benz on 25 February 2017 and was told that the car just had a service done. Two weeks later, when I visited Mercedes-Benz there was nothing showing on their system. I've emailed the...

Our timing belt broke after only seven months - is it the the fault of the dealer who fitted it?

I bought a ten year old Ford Ranger from a dealer seven months ago, with a three month warranty. The timing belt went last week and the dealer's own mechanic fitted a new one just before we bought it....

Can I claim against a dealer who says my burnt out clutch is wear and tear?

In April 2016 I bought a 2014 Vauxhall Zafira Tourer with 9500 miles on it. Now, just 11 months and 6000 miles later, the clutch has burnt out. The car is still under the manufacturer's warranty but the...

A dealer supplied me with a faulty clutch replacement - should I be able to seek immediate compensation?

I had a faulty clutch on my 2003 Vauxhall Vivaro. My local garage stripped the van and I supplied the clutch from a reputable dealer.The garage fitted the clutch and when it did not release they said it...

Can I cancel the order of my new car based on its undisclosed accident history?

I've paid the deposit for a used car but have since found out from the insurance company that it had been in an accident. Although the dealership has no record of this, can I cancel my agreement?

Is Mercedes-Benz wising up at last over the GLC issue?

In January 2017, I formally raised the issue with MB UK regarding my Mercedes-Benz GLC and its unpredictable behaviour when on full lock. At the time, I got the same unhelpful push back that others have...

How do I claim against a dealer who is liable for a tyre puncture on my Honda Jazz?

I purchased an approved Honda Jazz from at a main dealer in May 2016. At the time, I pointed out that both the rear tyres had sidewalls that were quite worn and rough looking. The salesman said not to...

Are Hyundai liable to pay for a new engine on my 2011 Santa Fe?

My 2011 Hyundai Santa Fe, 125,000 miles, recently suffered catastrophic engine failure. Around 18 months ago, a new engine was fitted under guarantee. The cost of a replacement engine is higher than the...

My new Peugeot Boxer has already had two mechanical issues - am I entitled to any compensation?

I purchased a brand new Peugeot Boxer from a main dealer in May 2016. In June, it started to have a slight hesitation which has now worsened and makes me feel as if it might come to a complete stop at...