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If I buy a car that's advertised with no faults, but one develops and wrecks the car - is this covered by the Consumer Rights Act? 4 Mar 2020 (Ask HJ)
Let's say I bought a car and three months into ownership, the timing belt snaps and destroys the engine. Perhaps the water pump fails or a gearbox failure... -
What are my consumer rights if my timing belt snaps if fitted 18 months ago? 7 Jul 2011 (Ask HJ)
In Sept 2009, I had a timing belt kit fitted on my Peugeot 306 (2001). They replaced the water pump at the same time. My mileage was 76692. This timing... -
Bought a car with a false service history, what are my rights? 31 Aug 2022 (Ask HJ)
Just bought a lovely clean car, with “full service history”. The service history is fabricated. The two centres do not exist and the distances between... -
Dealer wants to use second hand parts - what are my rights? 1 Mar 2022 (Ask HJ)
A small second hand car dealer is reluctantly offering to replace (or pay the costs of) a replacement failed diesel injector for a recently purchased older... -
My Ford Kuga has a leak - what are my rights? 2 Feb 2022 (Ask HJ)
I bought a Ford Kuga from a local garage in November. The car has a leak and, on further inspection, the leak is coming from the window seal and from the... -
Can I reject a used car after three weeks? 26 Nov 2016 (Ask HJ)
I bought an eight month old car that developed a problem. The dealer fixed the issue, but I feel that I cannot trust the car now. Do I have a right to... -
I bought a car that's unfit to drive - what can I do? 5 Feb 2020 (Ask HJ)
I bought a car advertised as 'drives great'. On my way home from buying it I found it a death trap at higher speeds and a mechanic checked it and said... -
Can I return a brand new car under the Consumer Rights Act 2015? 30 Nov 2016 (Ask HJ)
I am writing on behalf of a friend. He took delivery of a brand new Peugeot just six days ago. Nothing wrong with the car, he simply doesn't like it. Does... -
How do I reject a car as unsatisfactory? 8 Jul 2010 (Ask HJ)
I'm wondering how you go about rejecting a car, as it has been in and out of the manufacturer's workshop for various faults. The car is only three months... -
Is clutch failure covered by the Consumer Rights Act? 28 Jun 2022 (Ask HJ)
My son bought a 2015 Ford Fiesta ST180 in March 2022, paying £11,000. He purchased it from our local main dealer. He was driving home one evening and... -
What are my consumer rights against a car trader? 2 Dec 2014 (Ask HJ)
Two weeks ago I bought a 2008 Mazda 6 with cash from a trader. The car is a 2.2 diesel estate with 68,000 miles on the clock. The problems started when... -
Can I clarify a consumer's rights when making a private purchase? 25 May 2013 (Ask HJ)
In your reply to problems with this private purchase you stated that there are no consumer rights (I assume you meant under specific consumer legislation)... -
Renault Clio - consumer rights 3 Jun 2024 (Forum)
I have contacted the dealer several times to book an appointment but they are ignoring my emails and phone calls. I am concerned that the 6 month statutory rights period will be finishing soon and the dealer is just wasting time. Under the Consumer Rights Act 2015, any faults appearing within the first 6 months are assumed to be present also at the time of purchase. -
My 2013 Ford Focus needs a new engine - what are my consumer rights? 12 Mar 2018 (Ask HJ)
My 2013 Ford Focus 1.0 suffered engine problems at 58,000 miles. Ford has diagnosed that it needs a new engine. Ford know this three-cylinder engine has... -
Buying a used car - what are my consumer rights? 16 Oct 2014 (Ask HJ)
A friend of mine bought a Volkswagen Tiguan about seven weeks ago. However, yesterday, the infotainment system started experiencing problems. Upon start-up,... -
Piaggio Ape has broken down - can I reject it? 3 Mar 2016 (Ask HJ)
I bought a new Piaggio Ape which within 7 days wouldn't accelerate and broke down. The dealer acknowledged the fault, but is unsure what's causing it or... -
The clutch broke on a used car I just bought. Should I have to pay to fix it? 9 Apr 2021 (Ask HJ)
I bought a used car from a garage and three days later the clutch blew out. They offered to fit a new clutch but at my expense. Should I be paying for... -
Faulty Hyundai Santa Fe - can I reject it? 17 May 2016 (Ask HJ)
I purchased a 2011 Hyundai Santa Fe six weeks ago. The car broke down on the journey home and it was found to have delaminated brakes, bushes and crankshaft... -
Audi A8 - Consumer Rights Act 2015 16 Jun 2018 (Forum)
The car has a few faults (so far) – cooling system, cracked panel under engine and rear blind not working. I am entitled to a 30-day right to reject the car: - under the Consumer Rights Act if the car is unfit for purpose, of unsatisfactory quality or not as described. Questions: 1) Can I choose to take the car to Audi or a specialized mechanic to rectify all the faults? -
I bought a used car with old tyres and a faulty clutch, what are my rights? 23 May 2022 (Ask HJ)
I bought my Volkswagen Touran from a used car dealer, only to discover that the rear brakes are 75 per cent worn, the rear discs are scored, the clutch...
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