New car has broken down after 10 miles - Can we reject? | Ask Honest John

New car has broken down after 10 miles - Can we reject?

My daughter purchased a used Volkswagen Polo from a dealer today. However, on the drive home, the engine warning light came on and the engine started to run very poorly. Can she reject the car and ask for a full refund?

Asked on 3 April 2016 by Mark Hoare

Answered by Honest John

In theory, yes. The new Consumer Rights Act of 2015 has yet to be tested in court, but there is plenty of other legislation and case law to support her case: www.honestjohn.co.uk/faq/consumer-rights/

Tags: rejecting a car legal and consumer advice

Similar questions

What is a reasonable fair use deducton when rejecting a used car?

I am in the process of rejecting a faulty used car. I purchased it six weeks ago from a dealership but my local garage has identified £2,000 worth of problems that are linked to corrosion. The dealer...

My car is older than advertised - can I reject it?

I have just bought a used car from an Audi dealership. At the time, I believed it to be eight months old; however, on inspection of the paperwork, I have now discovered that the car had actually been manufactured...

Do I have to allow a garage three attempts to resolve a fault with my new car before instituting a rejection process?

I purchased a pre-reg Mazda MX-5 2.0-litre from a dealership with 170 miles on it in the summer of 2017. The handling got progressively worse and I took it back to the dealership for investigation a few...