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We sold our car to a garage but they won't send us the money - what do we do? 4 Jan 2018 (Ask HJ)
We took my wife's car to Evans Halshaw on 27 December 2017. They appraised the car and made an offer, which we accepted. We completed all the paperwork,... -
I'm retired, but I do unpaid charity work - do insurers count this as business use? 4 Jan 2018 (Ask HJ)
Now that I am 68 years old and fully retired from paid employment, I undertake regular voluntary unpaid work for several Registered Charities. This involves... -
What used car for £10000 would you recommend? 26 Dec 2017 (Ask HJ)
I am trying to decide about which used car to buy for about £9000-£10000. After reading about Ford Focus, Seat Leon, Golf, Audi A3 and Hyundai i30 I am... -
Can an insurer void a claim because I had penalty points? 14 Dec 2017 (Ask HJ)
Previous to having a licence or provisional I received penalty points. I didn’t know I had, as I thought you couldn’t receive points without a licence... -
Why does our diesel Nissan X-Trail need work done because we don't drive it enough? 8 Nov 2017 (Ask HJ)
I was sold a brand new Nissan X-Trail diesel almost two years ago. I told the dealer that we only travel around 8000 miles a year and now I'm being told... -
A car has been fraudulently registered in my daughter's name - how do we get the DVLA to remove her name from the registration? 24 Oct 2017 (Ask HJ)
I was contacted today by a debt collection agency looking for my daughter. It transpires that a car is registered in her name, about which she has no knowledge.... -
Can you recommend any alloy protector products for my low profile tyres? 1 Oct 2017 (Ask HJ)
I have Diamond Cut wheels on my Skoda Superb Estate. Can you please offer some damage protection advice? I realise the best advice is to drive properly... -
Can I get my Cat D car reclassified if it's now road worthy? 21 Aug 2017 (Ask HJ)
My Mercedes-Benz E-Class was deemed uneconomical to repair after being driven through standing flood water in December 2013. It was declared Cat D and... -
The clutch on my MINI Countryman has failed after 1000 miles - is MINI liable? 11 Aug 2017 (Ask HJ)
We purchased an approved used 2015 MINI Countryman 1.6 petrol with 11,000 miles from a Mini dealer 12 months ago. We have driven it 1000 miles in the last... -
Could you suggest a large replacement for my Hyundai i30? 21 Jun 2017 (Ask HJ)
I think the time has come to replace my 2008 diesel Hyundai i30 2.0-litre CRDI. Over the last two years the fuel pump failed, then the turbo and now the... -
Does an the alternator only keeps a battery to its existing charge level? 5 Jun 2017 (Ask HJ)
I read a recent reply of yours to a Honda CR-V owner whose stop/start isn't working, where you advised a new battery. We recently bought a 2013 CR-V with... -
Why has my insurance premium increased because someone walked into my car? 30 May 2017 (Ask HJ)
I'm being asked for double the money to insure my car because my grand-daughter, who is fully insured, was driving and a pedestrian walked into the side... -
Can I get a remap to improve the fuel economy of my Kia Cee'd? 9 May 2017 (Ask HJ)
Based on your advice and all you've written, I bought a Kia C'eed estate auto 1.6 diesel (no DPF) with 37,000 miles on the clock from a Kia dealer this... -
What is the cheapest way to insure a van for a young, self-employed tradesman? 27 Apr 2017 (Ask HJ)
My 19 year old son is just about to qualify as a carpenter and needs a van because he will be self-employed. Please can you advise the best type of van... -
What's causing the awful handling on my Vauxhall Vivaro? 18 Apr 2017 (Ask HJ)
I have recently bought a 2008 Vauxhall Vivaro but the handling is awful. It drifts from left to right and feels like driving on snow. It has new alloys... -
What could be causing the starting problems in my 2003 Renault Clio? 29 Mar 2017 (Ask HJ)
I have a 2003 diesel Renault Clio 1.9. The engine turns over, but there is no ignition. There is a strange whirring noise coming from the engine bay. So... -
Should I replace my diesel Nissan Qashqai with a petrol or hybrid alternative? 10 Mar 2017 (Ask HJ)
My NHS lease car is due for replacement soon. I drive a diesel Nissan Qashqai 1.5, mainly on A and B roads in Devon, up to 17,000 miles a year. With uncertainty... -
Why are there so few petrol automatic MPVs? 16 Feb 2017 (Ask HJ)
I'm a full time mum of two looking for an MPV with a high driving position, the option to convert to seven seats, and crucially an automatic gearbox as... -
Is poor electric range on my new Volkswagen Passat GTE grounds for rejection? 7 Feb 2017 (Ask HJ)
My company car just came up for replacement. As I largely do short trips, I decided to ditch diesel and got a Volkswagen Passat GTE last week. My commute... -
What do we do about being mis-sold an ex-hire vehicle? 18 Jan 2017 (Ask HJ)
We've just bought a used Volkswagen Caddy Maxi Life from a Volkswagen garage. We were told the vehicle had one previous owner only. When the car registration...
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