Refine by channel:
Ask HJ (1199)
Forum (188)
News (67)
Article (12)
FAQs (3)
productReview (3)
Sort by: Relevance | Newest first | Oldest first
-
What do I do if a dealer refuses my rejection of a mis-sold car? 12 Jan 2017 (Ask HJ)
I purchased a car which me, and a witness, were told had full service history. It doesn't. I wrote stating I am rejecting the car but have had response... -
Faulty clutch after 4 weeks of buying car - what should I do? 11 Jan 2016 (Ask HJ)
I purchased a 2007 Citroen C4 Grand Picasso four weeks ago and the clutch has failed. The dealer claims it's wear and tear. I've tried the warranty company... -
Is there a problem of judder on the Ford B-MAX Powershift? 14 Dec 2015 (Ask HJ)
At 5000 miles my Ford B-MAX developed clutch judder, three trips to the local dealer (not who I brought the car from) they were very good and Ford finally... -
MINI Cooper gearbox failure - should the dealer pay for repairs? 27 May 2015 (Ask HJ)
Five months ago I bought a 2003 MINI Cooper from a dealer. The car was sold with 12 months warranty and last week the gearbox failed. The dealer isn't... -
Faulty Mercedes - should the car supermarket pay for the repairs? 11 Feb 2015 (Ask HJ)
My 2012 Mercedes C250 went in limp home mode on the motorway last week. The AA came and said there were faults showing on the diagnostics, but could not... -
Turbo failed after one month - can I reject the car? 9 Jan 2014 (Ask HJ)
We bought a used Ford Focus from a dealer one month ago and now the turbo has failed. We’ve been told the repairs will cost £1600. Where do I stand in... -
Leaky BMW 3 Series convertible 3 Oct 2013 (Ask HJ)
I bought a used BMW 3 Series convertible in February and have had continuous issues with water ingress. I took it back to the dealer, who ‘fixed’ it with... -
Should BMW help with replacing the DSC on my 2007 BMC 325i? 7 Sep 2013 (Ask HJ)
I have a 2007 BMW 325i M Sport cabriolet with 24,213 miles on the clock and a full BMW service history. The Dynamic Stability Control has failed and BMW... -
Can I reject my car as faulty? 29 Sep 2012 (Ask HJ)
I bought a new Ford Ka in March. I wish to reject the deal as the car has had a fault since new, and despite several attempts to fix it by the dealer they... -
Faults found within a week of purchase 17 Mar 2012 (Ask HJ)
I bought a Mondeo in January and when a week later found the DMF was worn. I informed the Garage who took it back and stated it was a Tiebar not the DMF... -
DVLA requesting a VC check 12 Apr 2011 (Ask HJ)
I bought a car two weeks ago from a garage. When I sent off for the log book the DVLA said it needed a VC check before it could issue one. I have contacted... -
I bought a used Peugeot 407 which has worn steering bearings. Should the supplying dealer repair it? 6 Sep 2010 (Ask HJ)
I bought a four-year-old Peugeot 407 with a one-year warranty two weeks ago. I found worn bearings on the steering, plus a problem with the clutch release... -
Must the dealer who sold me a Volkswagen Touran fix a gearbox fault under warranty? 27 Jul 2010 (Ask HJ)
I've just bought a Volkswagen Touran automatic for £8000 with a 3-month parts and labour warranty. On way home from garage, I heard a knocking noise and... -
I sold a car in good faith but the buyer says it need repairs and wants me to pay - where do I stand? 18 Jul 2025 (Ask HJ)
I recently sold a 14 year old MINI which I had bought for my wife but she prefered her original car. I MoTd it and drove it for twelve miles and it passed... -
I bought a falsely advertised ULEZ-compliant car. What can I do? 1 Jul 2020 (Ask HJ)
I bought a 2012 BMW X3 diesel advertised as ULEZ-compliant. I discussed the necessity for Euro6 with the salesman in the initial telephone conversation... -
I was sold a car without being told it was Cat S - where do I stand? 5 Mar 2020 (Ask HJ)
I bought a car privately but when the certificate returned to me through the post, it says that the car is a Cat S. I was never told that when buying it... -
Our electric Smart doesn't reach the claimed range - what can we do? 23 Sep 2018 (Ask HJ)
Smart provides a range figure of 99 miles for its Smart EQ. In the two weeks we have had ours, we have never had an indicated range of more than 72 miles... -
A Ford Fiesta we bought three months ago now needs a new engine - are we due a refund? 1 Oct 2017 (Ask HJ)
My daughter bought a Ford Fiesta three months ago from Peter Vardy. The warranty for the car is with Ford. A month ago, it broke down and my daughter had... -
The dealer knew about a fault with my car and didn't tell me - is that legal? 21 May 2017 (Ask HJ)
I just purchased a used Honda CR-V from a Honda dealer. After picking it up, I felt it had stiff steering and was concerned about safety. I have since... -
Water ingress mini coupe 28 Dec 2015 (Ask HJ)
My car has been in garage since 9th Dec due to water in driver footwell . replaced door seals and tried to return to me still with water you could dip...
Elsewhere on 
