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• Garages and servicing schedules 14 Apr 2006 (Forum)
  Should a garage keep a record of what was done during past services on indivdual cars, much the same way that doctors and vets will do with their patients? I have to say, in addition, that the service schedule that comes with the C5 is a pig's ear of job, covering a multitude of different vehicles.
• Another missed service question 6 Feb 2006 (Forum)
  I suppose my question is should I take the car back for a refund (dealer have agreed to do this, they accept car was misrepresented) or accept what's happened and take a car which drives well with the increased warranty package? What are the possible problems I could run into in the future if I (as always) am meticulous about maintaining servicing from now on?
• Volvo Owners Insurance - beware 8 Nov 2005 (Forum)
  TEN days of worry, no car, no replacement vehicle - their derisory offer of £100 in total for car rental was not taken up. Forget the 'simple call to a dedicated Volvo freephone number and we'll solve the problem...'. Try 14 telephone conversations with VOIS over ten days AND numerous other calls to police, Volvo dealer (whose interest diminished noticeably when the car was found) and the car recovery company depots.
• New Car Import Services - HJ please read 19 Mar 2002 (Forum)
  They talk of a new company that will handle the delivery etc. but I know for a fact that they have set up a new company with a slightly different name and I'm pretty sure that this is the company that will be handling the transaction, i.e. they are pulling a fast one. Please take this company off your places to buy an import car on your FAQ pages and warn anyone else off from dealing with this them (New Car Import Services Ltd) or their new company New-car-imports.com Ltd I don't know what I will do yet as I placed my deposit on a credit card cheque and will be covered for a full refund under the consumer credit act 1974 (although I suspect this could drag on a bit).
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  What's the best in-car mobile phone holder on the market? 12 Aug 2019 (Ask HJ)
  I want the best mobile phone holder on the market. I use a Samsung S9 plus phone with cover. What type of phone holder would you say is the best on the...
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  What do I need to look for when viewing a Mk3 Vauxhall Cavalier SRi? 13 May 2019 (Ask HJ)
  I am going to look at a Vauxhall Cavalier SRi redtop car and I wanted to know what I should be looking out for and what sort of questions I should be asking?
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  My uninsured but SORN'd car was hit by an insured driver - can I claim to fix my car? 28 Mar 2017 (Ask HJ)
  I live in Saudi Arabia. My car has been SORN'd and parked off the road. Recently it was moved to gain access to a sewage drain on the driveway. The following...
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  Did a DSC/ESP fault cause our BMW 1 Series' brakes to fail? 18 Aug 2010 (Ask HJ)
  The Dynamic Stability Control (DSC) Warning light recently illuminated on the dashboard of my wife's BMW 1 Series. We consulted the manual which stated...
• Ford Focus - Faulty car sold - removed DPF 29 Mar 2022 (Forum)
  When I called insurer they declined. I was informed that I shouldn’t be driving courtesy car as policy only covers purchased car on drive away(5 days). For about a week dealers garage didn’t do anything with my car, I’m meant to call them on Monday in regards to find out whether they would fix the car or find different solution.
• Seat Alhambra 2019 S trim - Mouldy middle seat belt- leak? 20 Mar 2025 (Forum)
  Hi, After a protracted search we decided to proceed with buying a seat Alhambra (2018, S trim) as our new family car (see previous posts). We had an inspection carried out on it but didn’t try driving it with all the kids in so never tried the middle seat belt. Got it home and went to put in the car seats and found the middle seat belt (which feeds from the roof) is covered in mould.
• Peugeot 308 feline - Very hard to select gears from cold start 27 Nov 2023 (Forum)
    Once car warms up and has driven a bit no problems selecting gear ,everything as normal ,car has covered 53,000 miles. Has anybody encountered a similar problem? ,any help greatly appreciated    Also terrible road noise began around the same time ,just got 2 x new tyres  fitted and the other 2 x checked so that rules out tyres ,having trouble diagnosing if its a wheel bearing or not ,hope the road noise is not related to the gearbox issue?
• Ford Kuga 1.6 Ecoboost 180:bhp Titanium X - Broken Spark Plug Destroys Engine 1 Feb 2022 (Forum)
  Not even fault codes indicated this. Insurance has refused to pay for a new engine. Apparently even with a brand new car after it is only a year old, a spark plug that damages the engine is not even covered by the manufacturers warranty. First I have ever heard that it is possible for a £2.50 component like a spark plug, to cause over £8,000 worth of damage.
• Ford Mondeo Diesel Mk3, 2002 227k Miles - Ford Mondeo Mk3 Cutting Out At Random 16 Jan 2021 (Forum)
  Hi. I have owned the above car for 16 years. It had 16k on it when i bought it. has now covered 227k miles. It has been epic. Surely the greatest engine designed ever (duplex cam chains rule) However recently the car would cut out without warning at any time.
• Hyundia Sante Fe SE 2015 Decemeber 14k miles one - TPMS and 4 wheel tracking, 2 questions 18 Sep 2020 (Forum)
  Hello I have the above car, 2 questions please. The warning light came on the tpms a couple of weeks ago and now two more. I will phone the car makers re warranty but doubt if the tpms is included as it appears the battery have run out.
• Should I take out a new insurance policy? 26 Sep 2018 (Forum)
  Any advice please? Im picking this car up at 10am so need to get covered to drive it back.
• Never had this conundrum before....what do I buy? 15 Jan 2017 (Forum)
  I've never had a problem deciding on my next car but I have now. I currently drive a Volvo S60 on a 61-plate and have to change it within the next few months as it has hit my company's age limit - I'm on the company car opt-out so receive a monthly payment towards buying and running my car.
• Ford Focus ecoboost 1.0 ltr - 100 - Vibration on tickover 30 Nov 2016 (Forum)
  I noticed a small water leak in a 2 year 9 month old car - looked ilke water pump area - took it to local Ford dealer who said it wasnt water pump but was serious and advised not to drive and was covered under warranty. Dealer couldnt obtain parts in UK and had to source from Germany and the car would be needed for two days - I think he said it was the main engine seal but not totally sure of that decription.
• Toyota Corolla - Timing Belt Change 23 Jun 2016 (Forum)
  She wanted rid of it because she didn't see a point in having two cars. The car has a valid MOT and from what I've seen of it there is nothing stopping it passing another one, so it's mechanically sound. It's a surprisingly lovely car to drive, no wandering on the road, makes all the right noises and drives better than the 2010 Peugeot 3008 it's replacing.
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  Ford Mondeo sat nav has failed - who should pay for the repairs? 7 Feb 2014 (Ask HJ)
  Our 2007 Ford Mondeo's factory-fitted sat nav no longer works as the GPS has failed. According to our local Ford dealership - this is due to water ingress...
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  BMW 3 Series Touring differential fault 24 Aug 2013 (Ask HJ)
  My 2007 BMW 3 Series Touring has been diagnosed as a differential problem. The car has covered 64,000 miles and has a full BMW service history. I’ve been...