Quantcast
Do you know your car's MoT and mileage history? Our user profiles will show you for FREE | No thanks

Mercedes-Benz refuses to fix crabbing problem on GLC and GLC Coupe

Published 03 January 2017

During December we received ten separate reports of Right Hand Drive Mercedes-Benz GLC and GLC Coupes making an “awful noise” when significant lock is applied.

The standard tyre sizes for the AMG GLC 43 4MATIC Coupe are 235/55R19 front and 255/50/R19 rear. To overcome juddering and jumping of the tyres, Mercedes Benz tells customers: "It is something which can be felt only at very low speeds and when a certain percentage of wheel lock is engaged for turning. This is demonstratively more evident in colder temperatures due to the changes in the tyre rubber elasticity. As per the Mercedes-Benz Digital Handbook for your car, we would always recommend the use of winter tyres for temperatures, which fall below approximately +7 degrees. The recommendation given to improve this characteristic would be to change the tyres on your vehicle to suitable tyres for the winter period."

This has infuriated owners. The problem not only occurs on the high performance GLC 43 with staggered tyres, it occurs on all GLC and GLC Coupes. Particularly since over this winter the ambient temperatures has rarely fallen below 7 degrees and the problem occurs at all temperatures.

One owner who regularly suffered the problem on a roundabout in Australia (where the temperature never falls below 8 degrees), eventually persuaded Mercedes-Benz Australia to put his car through a full four way laser alignment, where all four wheels were found to be out.

This almost entirely cured the problem and the owner has driven a further 12,000 kilometres with “crabbing now minor on the same roundabout.”

Mercedes-Benz UK refuses to re-align UK customer GLC and GLC Coupe models and simply tells its customers to buy a new set of winter tyres.

More in the Mercedes-Benz GLC Coupe review

Same problem with Mercedes-Benz C 43 AMG 

Thanks to Graham I'Anson for this video of his C 43 AMG.

More videos of the problem.

Mercedes-Benz inspection of GLC 43 video: https://youtu.be/BOmcN3lhE2A

Owner of Mercedes Benz GLC 43 video: https://youtu.be/rO5rqpYPNjo

Comments

Jean-Paul de Jong    on 3 January 2017

Yes I've got the same happening on my GLC43 with staggered 21" tyres. it is being dismissed as normal, my supplying dealer service department didn't even want to look at the vehicle and just tried to give me the telephone number of Mercedes UK so they can explain why this is deemed 'normal'.

I'm not new to cars, I really like my GLC43 in other ways, but it is embarrassing to drive it around with people looking and pointing at the clonking and juddering of the wheels when parking up, when turning into my road, and when taking a roundabout.

Just not acceptable.

Tony Mac    on 3 January 2017

My GLC 250d AMG Line on standard 20" wheels suffers from the same fault and the dealer is trying to sell me winter tyres to fix the problem - even though in my opinion winter has not really arrived here in the Midlands. Tyre wear appears excessive too - with only 8,000 miles on the clock the outer edges of the front wheels are very worn. This is a £48k car that judders, jumps and lurches when turning out of or into corner spaces. People on the street hear the noise and think the car has a problem. When driving with friends and family in the car, they get frightened as it sounds like the wheels are dropping off - seriously an awful driving experience Not sure if this will work - please take a look at my video showing the noise and bouncing, which is actually significantly more pronounced when driving in the car: https://youtu.be/E9vpoYz0Msw

Edited by HJ Team on 03/01/2017 at 14:52

Ross King    on 4 January 2017

HI Tony Mac , thank you for posting your YouTube video and HJ team I'm another victim of the juddering issue and was told by MB to get winter tyres for my GLC coupe 250d, the number of unhappy GLC owners is increasing rapidly and MB is simply refusing to investigate the issue saying that it's not a safety concern , we need to join forces and pursue this legally. for those wanting to place an order for the GLC SUV or coupe, I would recommend you wait or cancel your orders until MB can admit and fix this issue. Avoid the GLC for now.

Lucy Southee    on 6 January 2017

Yes, mine is the same.
It was delivered 25/11/16 and the next day it was juddering.
It was so bad I got out twice as I thought I'd hit/run over something.
We need to get a group action together, we have all bought a new vehicle that will be unsaleable on the second hand market with this characteristic (fault).
If it is a characteristic and looking on other forums it's been evident on the GLC estate for a couple of years, why the dealers put on the "surprised" act I do not know.
Launching a new coupé version when MB haven't addressed the issue in the estate version is utter madness on Mercedes part.
Their #allornothing approach to customer service certainly rings true....in the latter.

Honestjohn    on 3 January 2017

We've now had a report of the same thing on a C43AMG which has the same AWD system. Could be that the sensors are reading the front tyres on lock as slippage and is engaging the centre diff lock.

HJ

Andrew Babs    on 3 January 2017

I was about to place an order for GLC 250 Coupe and coming across this info is completely off putting.

Tracy Reid    on 3 January 2017

Don't bother currently trying to reject my GLC AMG Coupe had it since October it's awful. The wheels judder and jump all over the place when the temperature drops its really embarrassing. Currently have citizens advice and financial ombudsman helping me as funnily enough Mercedes finance rejected my complaint all part of the Daimler Group. Worst car I've had absolutely gutted, although dealer did apologise and offer me winter tyres free but after discussions with a senior engineer at Dekra he doesn't think it will solve it as he believes it's a design fault of the vehicle and low and behold Mercedes don't want to know ??

Daniel king    on 3 January 2017

Same here on a GLC 43 , rang dealer today agreed to take a look at the car but did mention winter tyres but our car has done this from new , from September don't think you need winter tyres then surely , it's a real shame because we really like the car apart from this issue , I really hope they sort it out .

peter wilce    on 3 January 2017

Does anybody else remember when the new A Class failed the elk test ?
Only concerted pressure from the motoring press forced MB to admit the fault and fix it
I was going to buy a GLC in August but decided on a Free lander mainly because of the lack of spare tyre with new Mercedes-Benz ; seems MB havery a blind spot where tyres are concerned

angelcyn    on 14 January 2017

They may have solved the "Elk" test but they certainly created another problem, my wifes A class had three lots of track ends as it started banging after twelve months, they replaced with new problem solved parts ? and it happened twice more.

This was a wide spread problem as my local MOT garage said at the time after numerous versions of that fault showed up and MB were appalling in their attitude and customer service, got rid of the car and would never buy another MB on principle.

Graham I'Anson    on 5 January 2017

Hi all a C43 Amg 4matic owner here with the same issue. SO far we have had the same response from Mercedes AMG in writing and the dealer. I have also contacted Dunlop who have provided the staggered tyres. 225/45/18 front and 245/40/18 rears. The technical department called me today and stated that they don't have an issue with the tyre angle as long at they are MO tyres. I have provided the video to both Mercedes and Dunlop that shows the front tyre appear the "fold" under the rim at full lock, then skip across the ground.

When AMG called me they stated that this isn't being reported in Germany, I pointed out that I doubt that the German cars have the UK steering option that is quoted on the options list.

We have also been told that the fix is winter tyres, the Wheel package I have been quoted is £2.5K + the tyres! Looking at the mean temp for my area of the UK Chester they would be needed 5months of the year, I'm not sure that can be counted as suitable for UK roads.

I'm also not convinced that the winter tyres will solve the issue but, we are thinking of investing in some MO winter tyres tomorrow and just swap them on the current rims to prove it. The tyre dealer I use has a hunter machine with the merc sensor kit, I will ask them if they have the settings for my car and at least get a printout of the current settings and report back. As above this was going to be our dream car, so far its less than that.

My video
www.youtube.com/watch?v=YLuMcjSS838

If I get the Hunter data I will post it tomorrow.

Graham I'Anson    on 5 January 2017

So after spending the morning on the phone I cant get a set of MO winter tyres for the car, everywhere is out of stock until the end of the month.

Jean-Paul de Jong    on 5 January 2017

@Graham that will be interesting as when I looked, there is only one make/model summer tyres in my size for the GLC43 with MO marking. No winter tyres at all ;)

A very small step forward, my dealer contacted me to make an appointment to investigate. Interestingly enough, others that I keep contact with also heard back from their dealers this morning that they are willing to investigate. Amazing how that all happens at the same time. I don't believe in coincidence. But I am pleased, I really like this car and all I want is for Mercedes to take this seriously and rectify the situation. It truly is a fantastic vehicle in every other way.

Steve walker    on 5 January 2017

Totally agree with Tracey worst car ever,originally had a 250 sport premium in tenorite grey, this car was just one problem after another,bonnet out of line,driver door sticking out proud,chrome window trim loose,passenger seat not stitched properly.the car went in for all these to be resolved and then developed a groaning noise from the front when going over speed bumps.the dealership admitted that it had already had a customer with the same fault and resulted in replacing the suspension, this I refused to have done and a new car was ordered. This time I thought a change of colour might change my luck, no such luck,after 4 days a rattle appeared from the dashboard area and I had noticed in bright sunlight a hologram under the paint on the rear bumper, contacted dealer and booked car in to be told all dashboard would have to come out,and rear bumper removed and re sprayed, enough was enough I asked for a full refund which was agreed to within a couple of days, during all this a must admit sheffield mercedes were amazing and I felt sorry for them being the piggy in the middle, after all it's mercedes who are churning out sub standard cars.

S cox    on 5 January 2017

Good Afternoon,

We have been out this afternoon and confirmed that the fault reported on the vehicle is a characteristic.

We can confirm that the vehicle is safe to drive.

There is a document released from the manufacturer that states that the cause is summer tyres in combination with low outside temperatures.

The only thing that the manufacturer suggest would aid this would be changing to a winter tyre set in relevant months.

Please let me know if I can be of any further assistance.

Kind Regards,

Lisa
Lisa Harris-McLean
Aftersales Executive
Mercedes-Benz of Tamworth
LSH Auto UK Limited
Mile Oak, Tamworth, B78 3PQ

Telephone: +44 (0) 1827 284 284
Mobile: +44 (0) 7834501925
email: lisa.harris-mclean@lshauto.co.uk

S cox    on 5 January 2017

A lovely lady tried to help my wife this afternoon with her GLC, I presume she had to follow a script from Mercedes UK which was of no use whatsoever to continue driving the vehicle with this juddering problem. After 20years of driving Mercedes vehicles we have now decided that this level of service and after sales is unacceptable. We advise cancellation of any ordered GLC models until this issue is sorted by a recall otherwise you will be in the same boat as us!!!

Graham I'Anson    on 5 January 2017

So I was unable to track down any MO winter tyres in the size to replace the existing "summer" tyres.

I took the car fro a hunter alignment and the results are on the link below. I never wanted them to change anything, I was told they can only effect the toe on these cars as the rest of the adjustment requires offset suspension bolts (MO only). As you can see the settings are not perfect.

i132.photobucket.com/albums/q18/Mini_Addicts_Gr4H4...g

I have also noticed some tyre wear on the front edge as its being dragged across the ground, the car has completed 1100 miles.

i132.photobucket.com/albums/q18/Mini_Addicts_Gr4H4...g


I took the car for a blast down the dual carriageway to warm up the tyres and the car didn't do it again. Waited about 1 hour went back outside and it happened straight away. Maybe they need to sell tyre warmers... :)

I have tried to get some inside footage will see how it came out but Tony Mac's youtube vid above is excellent.

I have spoken to Mercedes again three times today, they cant get winter tyres either, they offered me a mixed set front to rear! I refused, stating surely that is not recommended esp with a 4 wheel drive setup. I mean this advice is coming from a main dealer.

Lucy Southee    on 6 January 2017

Did you have the alignment corrected or just recorded?
If it was corrected did the "crabbing" stop?
Just wondering if it's worth getting mine checked, I know I'll have to pay for it but it's been so bad today I'm almost fed up of driving it.
Had an F25 X3 Q7 S4 and F15 X5 and NONE of these had this "characteristic " or needed winter tyres.

Graham I'Anson    on 5 January 2017

here is an vid of the inside.

youtu.be/3z9JwQW2AzU

   on 5 January 2017

I have a GLC on order from Mercedes South West due next month and took this issue up with them today. Got the standard response that the noise was perfectly normal and to be expected. Needless to say that I'm furious that Mercedes is fobbing off thier customers. I'm new to Mercedes having had several BMWs and this isn't a good start. I'm going to put my order on hold until a suitable resolution is found. I love the GLC and it would be perfect for us..., but couldn't live with this issue and would rather have another car which worked properly.

Jean-Paul de Jong    on 6 January 2017

@S Cox - that is a terrible stock response. A characteristic like that must be explained upfront. I had a GL class before this and it doesn't do that, I think it is totally reasonable to not expect behaviour like this from a new car. Also I'm not buying the low temperatures comment, winter tyres are if I am not mistaken for persistent temperatures below 7 degrees to improve grip etc. Firstly it does this for temperatures above 7 degrees as well, and ordinary handling/grip isn't the issue at all. Just like it isn't for all other cars in South East of England.

@Graham l'Anson - thanks for the video. Yes that is exactly what we experience as well. Now if MO tyres are difficult in your size, you should try them for the 21" wheels. They just do not exist. Heck ordinary tyres with MO marking only exist from one brand/model


For those who have it on order, and considering Mercedes's denial, you have been warned. This seems to be very persistent across RHD models. And Mercedes classes it as normal. If I'd known this before sinking all this money in this car I would not have ordered one.

Ross King    on 6 January 2017

Hi all

I lost the battle against MB, they've just advised me that whatever I am experiencing is perfectly normal on a 4x4 vehicle and they were cheeky enough to tell me to seek an opinion from The Motor Ombudsman if I was not satisfied with their response. I sent them a link to this forum and the Youtube videos that have been posted here but their reply was ''we don't act on unreliable internet sources''. Very poor after sales service.

Tony Mac    on 6 January 2017


MB dealers have their heads in the sand, ignoring this problem and saying its a characteristic of the GLC range - RUBBISH

The key message we have learnt from owners on other forums is that only Right-Hand drive GLC's suffer from this inherent juddering and bouncing fault. Left-Hand drive vehicles in Europe / Germany / North America drive perfectly well, although may suffer minor and acceptable typical 4x4 slipping, which is totally different to what we are experiencing in our Right-Hand drive GLC's.

Conclusion - LHD GLC.s must be different to our RHD GLC's

MB need to accept and address this issue, identify what the differences are between Left & Right hand drive GLC's and fix the problem - German customers are not experiencing the same awful and unacceptable drive!

Ashley Manoff    on 27 January 2017

I have the same issue andd i just got a response from Merc UK they said they are investigating, however its a charcteristic and go to the ombudsman which I have just done, not that it will help. The dealer said too that its not the car, i said what so its me they said put winter tyres on it I said why should I have to, nothing says when we bought it that this needs to happen. its clearly something they were not expecting or trying to limit the damage but your would think with all these people with issues that they would change the litrature, change the tyres ? does this mean that if you buy the car in December that they should put winter tyres on at the point of sale ? nope !! this is a farce and they should put it right before it gets worse.. good luck with yours

Jean-Paul de Jong    on 6 January 2017

Did you test drive another car from their forecourt, say pick a GL class that I used to have and I bet you it won't do it. It is a none argument, none of my other 4x4 cars do it. And from what it seems none of the LHD models do it either ;)

Honestjohn    on 6 January 2017


MB's stock 'cold weather' answer does not explain why the same thing happened to a GLC 250d owner in Australia.

After first thinking the problem was centre diff or front diff related, I'm coming round to blaming the RHD conversion of what is essentially a LHD car. MB had problems with this before, which is why we never got a RHD W221 S500 4-Matic.

Two firms of solicitors handling motor related class actions:

www.leighday.co.uk/Illness-and-injury/Defective-pr...w

www.attwoodsolicitors.co.uk/

I would not urge anyone to take a legal challenge against MB UL by themselves.

HJ

Lucy Southee    on 6 January 2017

Mine is terrible. 250d AMG prem+ coupé. I tried to reject it within the first week, only had it 5 weeks and it spent two of those back at Mercedes.
The winter tyre fob off is wearing very thin and as most of the customers on here realise, spending ££££ on winter tyres (if you can get them) won't fix it.
Then what??? Surely some of the technical engineers at MB need to rectify the issue.
My dealer refuses to even look at the car, despite me asking them to check the Ackerman geometry (my hubby is a chartered engineer) as they say they won't get reimbursed by MB as there is no apparent fault to investigate.
I'm really annoyed I have been mis-sold a car that is not fit for purpose in the UK. MB obviously knew about the "crabbing" on the GLC before they launched the GLC coupé but decided to hush it up.
MB don't even have the decency to say they know there is an issue and will rectify it ASAP.
Disgraceful business practice and their appalling customer service is shameful. DO NOT BUY ONE CANCEL YOUR ORDER!!!
Owners-we need to get a group action together.


Gilroy    on 6 January 2017

I have recently rejected my car that I have had since March 2016. It's a GLC 250d 4matic. I have video footage of my outside wheel jumping inwards during a turn. MBUK would not answer any safety questions I had so I took it back to the dealer who "bought back" the car to sell to someone else who's going to get a car with an unsafe design fault. So even if you're over the 6 months rejection period write to the dealer principle asking for a refund, there's relevant case law which can be quoted if you do a google search.
I'd get your money back ASAP and wait a few years until the fault is corrected. Other than the terrible banging and unsafe wheel movements the car is a beauty.

Lucy Southee    on 6 January 2017

How did you manage to reject it?
I tried within the first week under 30 day consumer law and Mercedes refused as they say it's a "characteristic"....not a fault. I'm just going round and round in circles from the dealer to customer services and getting no-where. ??

Gilroy    on 7 January 2017

Get some evidence of wheel movement. I just got my husband to video the tyre and slowed it down so you can see the scrubbing and hear the clunking. Go to dealer you bought it from. I got no where with MBUK. It's the dealer who has mis sold you the car as the fault / characteristic was there when you bought it and you were not informed about it. I'd write a letter to the dealership and include the relevant laws. Consimer Rights Act 2015 I think, a simple google search will help you, I think you have to give them 3 attempts to fix it but if they are refusing to fix / look at it then you have every right to reject it. Not as described, not fit for purpose and not of satisfactory quality. Aldo tell them you will be starting litigation if you do not get a refund. They're fobbing you off, do you know anyone with a mechanical background who could go with you for a meeting with the dealer principle? The principle at the garage I bought it from agreed to "buy back" straight away as it's them that any litigation would be against and they know there's a problem and they go not want to go to county court.

Gilroy    on 7 January 2017

Lucy, if there's any way you can get your email address / FB messenger to me I will send you over a copy of the letter I wrote to the dealership. It definately helped as my husband and best friend are / used to be mechanics and knew exactly what the problem was. It may help you.
Emma

Lucy Southee    on 7 January 2017

Hi,
Thanks for the reply.
I have got no-where with the dealership, they won't buy the car back.
My hubby is a chartered mechanical engineer and we are of no doubt the car has a design fault.
Looking at other (growing in number) posts about tyres wearing out early only reinforces my concerns.
I asked MB customer services to confirm in writing they would replace the tyres if they wore early due to incorrect alignment but I got a fob off reply stating that's down to the tyre manufacturer and not them!
Talk about passing the buck!
My email is lucy@rjengineering.org.uk

olivia Andrews    on 24 January 2017

Hi Gilroy,

Bit cheeky but would you mind forwarding your letter to my email as i would like to send it to my dealership. livandrews@gmail.com I will amend as necessary.

Kind regards

Olivia Andrews

olivia Andrews    on 24 January 2017

Hi Gilroy,

Bit cheeky but would you mind forwarding your letter to my email as i would like to send it to my dealership. livandrews@gmail.com I will amend as necessary.

Kind regards

Olivia Andrews

Gilroy    on 7 January 2017

You'll get absolutely nowhere with Customer Services. I asked some very important safety questions which they flatly refused to answer. You need to take it up with the dealership you bought the car from. They are the ones that mis sold the car. Do not accept winter tyres (I was offered these free of charge). I doubt they will solve anything, it's a fundamental design fault in the rhd design of the car, they can't fix it. Get your money back and buy something else. It's such a shame, I loved everything else.

Edited by Emma Whyte on 07/01/2017 at 08:10

Gilroy    on 7 January 2017

I've uploaded my video onto the Mercedes Benz UK facebook page if you want to have a look. I have no idea how to link it here but if someone does, link away.

JCX    on 7 January 2017

I have this same issue. I also have rattles and squeaks for which the car was back at the dealer for two days' of work replacing bits. The rattles returned within weeks.

I'd love to see a copy of your letter. If this works for you please email this address: MercGLC.ocwr74uwhdhd1ezb@u.box.com.

Many thanks

JC

Graham I'Anson    on 7 January 2017

It is very bad the approach that Mercedes are taken with these unfit expensive cars. You think that you are buying from a company who have the capability to resolve any issues, sadly not. Its making me think its a big issue. The US / Eu LHD cars have different geometry settings that the UK ones when you look a on the Hawkeye machine.

I would urge anyone think of buying one to re-consider don't get stuck in this mess, its an expensive mistake. I wish there was more information / reviews available be we purchased ours.

I have noticed that all of the youtube reviews are using LHD cars.

If we keep pushing this information around the web and get it widely known, at least it will stop other people making the same mistake.

REHAN SIDDIQUI    on 8 January 2017

Hi all,

I have been investigating and dealing with this issue trhough my dealer and the Mercedes Benz UK CEO office.

After the e-mails below I then went to my dealer at Mercedes Benz World Brooklands and met with Steve Perrett who deals with escalations/VIP's and higher end cars. Steve recieved my escalation via Steve Palmer then general manager at MB World.

Steve Perrett met with my wife and I, drove our GLC, acknowledged the issue and did sympathise. He however did say that this is an issue with all GLC's. He stated that this is an issue with will 4matic cars with a smaller wheel base. The issue is because of the way the wheels are set in AMG 4matic models. However for me this is still a fault because other cars do not do this in my opinion.

My car is due to go in so that this issue can be looked at on Friday 13th January and I will provide an update.

I am not anticipating any miracles.


The following is the standard reply I have recieved:

Dear Mr Siddiqui

In response to your e-mail to Mr Savage, I would like to acknowledge receipt.

We were sorry to hear that you are experiencing this issue with your GLC and can appreciate your concern.

This characteristic comes from flexibility within the tyre sidewall, the grip between the front tyres and the type of road surface being driven over. It is something which can be felt only at very low speeds, and when a certain percentage of wheel lock is engaged for turning. This is demonstratively more evident in colder temperatures due to the changes in the tyre rubber elasticity.

As per the Mercedes-Benz Digital Handbook for your car, we would always recommend the use of winter tyres for temperatures which fall below approximately +7 degrees. The recommendation given to improve this characteristic would be to change the tyres on your car to suitable tyres for the winter period.

Please be assured that this is a comfort issue and does not affect the safety or overall performance of your car.

Thank you for taking the time to make us aware, and I sincerely hope our response helps to allay your concerns.

Kind regards

Kylie Skilton
CEO Office
Mercedes-Benz Cars Limited

My reply was as follows:

Dear Kylie,

Thank you very much for your prompt response with this matter.

Unfortunately I cannot accept the root cause statement you have provided for the following reasons:

• I took delivery of the car in September 2016 and this issue has been happening since then.
• This has been a very mild winter apart from the last couple of weeks with temperatures around 13 – 20 degrees. It was happening in September/October when temperatures were around 20 degrees
• The issue occurs on all types of roads, on my driveway at home, on a normal road, in my work car park, in shopping mall car parks – in fact everywhere.
• The issue is especially apparent when reversing at full lock at slow speed and the car judders/skids around 2-5 centimetres – this happens in either direction
• I have been driving since 1992 and have always had premium cars including 4x4’s and have never experienced this issue.
• I cannot agree that this is a comfort issue as the car should not slip/skip/lose grip at all at slow speed. This is also a safety issue.


Steve Palmer the general manager at Mercedes Brooklands has helped me to book the car in for inspection on Friday 13th January.

If this issue cannot be remedied then I would like to proceed with a “rejection” of the car and request a full refund of the amount I have already paid including my deposit.

However I appreciate and understand that the car does need to be inspected first and Steve has been supportive in this matter.

Once the car has been inspected and any conclusions have been drawn by the dealer, I will keep you updated.

Thank you once again for your support.


Thank You.

Warm Regards

Rehan Siddiqui


Veej    on 24 January 2017

Hi Rehand,

I too purchased my GLC from MB World, Weybridge. I have been expereincing these crabbing sounds from my GLC.

Just wondered what your response was from MB World on the Friday 13th Jan when your car went in for inspection?

Jean-Paul de Jong    on 8 January 2017

A little video of what I'm experiencing.

youtu.be/rO5rqpYPNjo

My apologies for not switching off the parking sensors.

Roversider    on 10 January 2017

Pretty much the same response to my complaint from MB Customer Service team.

"Fit winter tyres and that will fix it!"

It's just absolutely unbelievable that MB aren't standing by their customers in this matter.





Roversider    on 10 January 2017

Just received an e-mail from Slater & Gordon solicitors who have commenced a class action against VW and Audi on behalf of those affected by the emissions scandal in the UK. I used to own an Audi.

Maybe they will be happy to take MB on too? No win no fee!

Jean-Paul de Jong    on 10 January 2017

Was that specifically on this issue or in relation to VW and Audi?

Eric Williams    on 11 January 2017

Two questions we would like answering. Is this problem only occurring in right hand drive vehicles only? Does any one know if any left hand drive vehicles are experiencing the same problem? If not surely this is clearly a design fault
Thank you to everybody for these comments. We have just discovered this forum.We are having exactly the same problem with our 250d GLC which we bought in Sept 2016. Shortly after, we informed the dealer about this problem, booked the car in for examination and were given a courtesy car. Within half an hour we were contacted to return to the garage. I was informed that two men from Mercedes had visited the UK from Germany that weekend and the dealer had been informed that it is a problem they are looking into. They handed me a photocopy of a document (page 33) from a Mercedes Benz manual. The page was headed,
'Noises at the front axle when cornering or manoeuvring'
This was for all AMG models. We were advises to buy winter tyres and that Mercedes were looking into it and they would Inform us of any outcome.
The problem has not stopped. We have not heard from anyone so today we are to contact the dealer and inform them we wish to reject the vehicle. We will let you know how we go on.

Roversider    on 11 January 2017

In relation to my Audi.

This issue affects a relatively small number of GLC owners so not sure they would be interested, but it may be worth contacting them if we don't have any success through the dealerships..

Jacqueline Young at Slater & Gordon is managing the class action against VW.



Lucy Southee    on 19 January 2017

If it only affects a small number of owners, then it is a fault.
A characteristic would be present on every single GLC it is an undesirable characteristic which I wouldn't have opted for but this was not mentioned when ordering.
In fact, there was no choice of characteristic.
MB customer services emphatically state not all GLCs have this issue. So it's a fault then with mine and the growing swell of dejected customers..
Make your mind up MB!!!
Give me an answer as to why you can release a statement saying it is not a safety concern when you haven't completed your investigations in to this "characteristic"...how can you reach that conclusion so swiftly?

Tracy Reid    on 11 January 2017

I have also been informed that Mercedes are trying to get a long term solution and have been asked to hang on until 24th January to see what the outcome is.

   on 11 January 2017

Who informed you of this, your dealer or MB HQ?

MattB1    on 12 January 2017

I too am experiencing this issue on my GLC43. I have the 21" wheels and the scrubbing and juddering is terrible. As many others I got nowhere with the dealership, nor MB customer services - although as far as they could be they were helpful and directed me to the motoring ombudsman. I have now raised my complaint with them and am awaiting a call back from Dekra to arrange for a report to be conducted. Tracey, you mentioned you have spoken to an engineer at Dekra, so I take it you have had a report done on your vehicle, would you recommend I continue with this in your opinion?

I only received my vehicle in late December and so am within the 30 day window to reject under the consumer rights act. Im now in a quandary at what to do, as my hope is that MB will actually do right by their customers and fix the issue now we are picking up traction in the press and on forums - but that would be a huge risk to take given the response thus far from MB.

An interesting post on another forum mentioned the multi-clutch diff on the GLC being the possible culprit; more specifically a manufacturing fault could exist within the clutch plate, as it appears the clutch is not suitably slipping as it should (when a certain amount of torque is forced upon it when manoeuvring with this certain amount of lock on the steering wheel) and is instead making the car act like it has a locked diff and causing the scrubbing and juddering. I'm certainly no expert, so if anyone else has an opinion on this it would be good to hear.

Tony Mac    on 12 January 2017

The new car sales manager at my dealer called me to say that after receiving dozens of complaints from GLC customers, he decided to test the GLC C43 for himself. He said it the worst low speed juddering and bouncing he'd experienced in a MB, it felt like the car was doing an 'Irish Jig' - I thought this was quite an appropriate way of putting it :)

He has been receiving the same - fit winter tyres - response from MB HQ, but doesn't believe this is really the answer. He also admitted that none of the sales people have told prospective GLC customers they will need to fit winter tyres, and nobody in a relatively warm UK should need to read the user manual before buying a £50,000 MB car - fitting a new set of tyres at <7'C temps in the UK is nonsense.

We also talked about the rapid tyre wear on our 250d AMG Line GLC - after 8,500 miles the fronts show excessive edge wear that will probably result in a total life of around 11 - 12,000 miles maximum - This is my Wife's car, it's being driven quite cautiously, averaging approx 43 mpg. She's not racing to and from the shops! As the GLC is relatively new model, the sales manager couldn't give me an answer on whether this was an acceptable level of wear, but did agree it was on the low side for a mid-sized car. He did not accept that the wheel juddering and tyre wear are related, but I believe they are.

He doesn't have any answers but is hoping, like all of us, that MB find a fix soon!

Ellpope    on 12 January 2017

Hi all

I am having the same issues with my MB GLC 43 AMG, only just took delivery on 07/01/17. Wish I had seen these posts before as I certainly wouldn't of took delivery now! Never experienced this ever before with any of my previous cars and also other cars I have right now. Called the delearship today and spoke to my salesperson and basically read the statement that MB HQ have provided them with, to tell all customers. Exactly the same statement that was sent in an email to Mr Siddiqui from Kylie Skilton CEO Office, MB Cars Limited in a previous post on here. To say this is a characteristic and only happens below 7 degrees is total b*******! Such a shame this as happened apart from that would be a great car.

I will be contacting the dealership tomorrow to set a meeting up for Saturday to see what is going to happen or will be looking into ways that I can give this car back and get a full refund.

Jean-Paul de Jong    on 12 January 2017

So I had my 'investigation' today. It was suggested in writing that this would be a test drive with the Sales Director and the Workshop Manager. Well guess what I didn't meet either of them.

Instead I was met by a normal customer service manager who didn't want to test drive the car to experience the issue, and instead just done a visual inspection and pointed to the bulletin that my issue will be resolved if I use winter tyres.

As if by magic, he also produced a letter address to me personally by MB UK explaining that this matter is a comfort issue and does not affect the safety or performance of your car. Basically telling me all is normal, yes we know comfort is affected and is an issue but we don't care and now go away.

The dealership did not even offer winter tyres to rectify it, nor did they offer me to try them out. Yes they did confirm that the GL (which I used to have) nor the GLE do this, but that all GLC do it and it is a different car.

The arrogance is just infuriating. Mercedes Benz UK just doesn't care, nor does the dealership. I really like this car in every other way but I see no other opportunity than going down the painful rout of rejecting the car.

ellset    on 13 January 2017

I bought my glc 250 amg in January 2016 and had major jumping when steering in full lock out of a parking space or driveways . Had the problem all year including summer


Thought it was just my one , I swapped it today for brad new glc 250 amg, so see how it goes .

The dealer said he didn't know anything about any problems .

They need to sort this issue out , I heard they bring taking to court on this issue



Tony Mac    on 13 January 2017


Was the new GLC supplied on winter tyres - MB are insisting customers need to fit winters, so would expect a new car in January to have them by default?

Very interested to hear your feedback on the car?

olivia Andrews    on 14 January 2017

We need to pool together to address this issue.Is there a group online already ??

D Poulton    on 14 January 2017

Just cancelled my GLC coupe 350 diesel cost 62k due Feb 15th.

abbey17    on 16 February 2017

Hi D

When you cancelled your order what did you tell the dealer and did you get your deposit back? Was there any financial penalty for cancelling? I'm thinking of doing the same.

A

   on 14 January 2017

Guys I collected a GLC last weekend for my wife. She told me today it was juddering when parking, so I took it out for a spin and experienced the same. I then looked it up online and came across all these issues. The car is 7 days old!

Would you recommend I reject it under the consumer rights act?

Lucy Southee    on 15 January 2017

The list of disgruntled customers gets longer and longer.

Ellpope    on 15 January 2017

New cars that are supplied in January are not fitted with winter tyres as I picked mine up on 7 Jan

Rogdog    on 15 January 2017

Please add me to your list. 220GLC sport, just stated doing it. Purchased June 2016. Thought it was the LSD too tight, but hey what a thread. Not good, really piffed off.

bhensa    on 16 January 2017

Exactly the same problem with my GLC 220d AMG line. Its been happening since July '16 when I bought the vehicle. No contact from the dealership after repeated attempts from me to get them to look at the problem. Now I am taking the car on the 27th of Jan.

Not sure what they will say. But at least now I am prepared. Doesn't bode well for the reputation of Mercedes!!!

Will update you guys when I visit the dealership.

Debbie Smith    on 16 January 2017

Had my GLC 220d AMG Line since Mar 2016, been making the noises since then, so all through the summer and not just in cold weather. Have raised with dealership who acknowledge the issue and have told me I am not the only one who has complained to this dealership. My car is going in on 18th for a full geometery test but I already know, from reading all posts, that it isn't going to make any difference. The manager at dealership told me that the more people complain, the more chance we have of MB issuing a service update to rectify issue, but no idea on timescales and if it will at all happen.
Very interested in joining a group complaint direct to MB if anything happens, or if not maybe an email to BBC Watchdog, that always seems to work for other car manufacturers!
Any advice gratefully accepted as it has really tainted my enjoyment of my new car.
Thank you

Tracy Reid    on 16 January 2017

There is a couple of us contacted watchdog waiting to see if they respond

Roversider    on 20 January 2017

There is a couple of us contacted watchdog waiting to see if they respond

Has there been any response from Wachdog?

bhensa    on 17 January 2017

Happy to join any group taking this up with either BBC Watchdog or Mercedes directly or via any other platform.

Rhys Denny    on 17 January 2017

I picked up a C43AMG last week and have been experiencing this issue too. In all the reviews I read of the car beforehand, this issue was never raised. I love the car, but this making me think if I want to keep it. In fairness, the dealership are being helpful, but I feel very frustrated as this is a dream car and its got a huge fault.

Ellpope    on 17 January 2017

Would also join the group taking this up with Watchdog or MB

Roversider    on 17 January 2017

I suspect that MB are concerned that this issue is going to blow the market for GLC's but they have only themselves to blame for ignoring their customers' concerns.

I guess most of us will be on PCP type deals so won't lose out too much but those who have bought outright may not be so lucky.

The way forward is a class action but that will need some co-ordination and organisation. There will be solicitors out there who are prepared to take this on on a no win no fee basis but it would be better to get MB to sort it out first.

Craig Black    on 18 January 2017

My C43 has been on order sice November. The car was built on the 9th of January and should have been delivered to the dealer on the 16th. The car has had a hold placed on it the the dealer doesn't understand. I've read that MB potentially have a fix so could be my delay.

I owned an Audi A4 quattro (08) that did the same as is being reported here with the MB cars.

Lucy Southee    on 19 January 2017

What fix have they got? There's NO fault to fix according to MB UK....it's a characteristic don't you know!!
No fix been found for two years because they can't/don't want to fix it?

Richtw    on 18 January 2017

C43 with a crabbing problem - going in for assessment tomorrow! Probably to be told to buy winter tyres! Will report back....

Lucy Southee    on 18 January 2017

I don't think they are even looking for a solution.
The GLC estate has been out since Jan 2015 and it crabs.
Two years on, no fix or elimination of this "characteristic" but the launch of the GLC coupé with guess what? The same characteristic.
Today the review of the new E class AMG estate and guess what? It crabs.
How many UK customers want a car with this characteristic?
According to MB UK not all cars are affected, shame they didn't build mine without the crabby characteristic, nor will they offer any satisfactory explanation as to why it crabs at 13degC. In fact, it is totally ignored.
How can they issue a statement saying it's not a safety issue?
Is an issue a characteristic? Or is the characteristic the issue?
What investigations have been completed to confirm it's not a safety issue???
Fault and Refund are not in the Mercedes - Benz vocabulary.
Instead of being honest with customers, they have tried to screw more money out of you by telling you to buy a winter tyre package. Now they realise this won't work they trot out the "characteristic" statement. Utter rubbish.
This has tarnished the brand and MB have bitten the hand that feeds them....their customers. It's a disgrace.

Shawn Smallman    on 19 January 2017

I have a GLC 250d SUV amg with 20inch wheels waiting for me on the 1st of March, it came in this week with Std Tyres , I guess this will be the same problem. The dealership are going to test if this vehicle does it and get back to me . Still not sure whether to accept this car as it may start playing up when Iv'e had it a while , I don't do many miles so it may not happen straight away.Has any others had this with the same model and wheels.

Lucy Southee    on 19 January 2017

Seriously, don't part with any more cash. Mine started crabbing as soon as I tried to reverse out of my driveway 20 hours after delivery.
Don't give yourself this hassle and end up on the merry go round of misery with MB customer services.

swinny1    on 20 January 2017

I would recommend anybody thinking of buying a Glc to think again, Mercedes are doing nothing to resolve the problem or accept any kind of responsibility, I have owned several premium 4WD vehicles and never experienced this problem, and certainly the reaction from Mercedes stinks.

Lucy Southee    on 10 February 2017

I have a GLC 250d SUV amg with 20inch wheels waiting for me on the 1st of March, it came in this week with Std Tyres , I guess this will be the same problem. The dealership are going to test if this vehicle does it and get back to me . Still not sure whether to accept this car as it may start playing up when Iv'e had it a while , I don't do many miles so it may not happen straight away.Has any others had this with the same model and wheels.

It will be supplied on summer tyres, they are standard fit at the factory. This will be the "get out of jail free" card that your dealership plays to the motoring ombudsman as the order form has the code R01 summer tyres on it so its ALL YOUR OWN FAULT. Be warned and prepared to fight your corner.

Ellpope    on 19 January 2017

Shawn it will happen as soon as you drive away in it. I have only just got mine on 7th Jan 2017 and did it as I left the dealership

LouH    on 19 January 2017

I wouldn't buy it, I noticed mine crabbing in the first 24 hours, you'll be lumbered with a problem that Mercedes are currently Not dealing with in any satisfactory way. The tyre degradation / deformation is a safety worry for all of us and for that reason alone run while you can. Look on you tube to see the videos posted to get a real idea of what is happening with this 'characteristic'.

DEREK SHORTALL    on 19 January 2017

Hi all - Derek Shortall from Dublin here - I have had the same problem with my 220GLC (€58K here - 52 +6 spec). I got it March last year & got the problem on my steep hill sharp turn drive way the day I collected it. As I have been using other cars I only have 3500k on it so I only went back to the dealer in Jan & they kept it for 2 days , checked it , swopped wheels around but said they did nothing and that MB said it's a characteristic of 4matic. I told them I didn't accept this & wanted further action so they said they would get back to me on it -when I drove the car then the problem was gone ?? & when I called them to tell them they said it was very strange as they did nothing!! It has come back but it's only about 10% of what it was. I suspect that they reset the geometry but didn't find any drastic wrong settings.
I got the winter tyre BS phone call last week & told them that they needed to supply them & if it cured the problem then it would prove that they were actively selling vehicles not fit for purpose.i was told they would have to speak with MB & come back to me - I'm still waiting!!
I have only happened on this Honest John forum tonight & I have now sent the link to Matt Burt who is editor of Autocar telling him of the potential article that might waken MB to their responsibilities under Consumer Law that they can only sell vehicles FIT FOR PURPOSE.
Will keep you posted

Richie Allen    on 20 January 2017

Hi Derek,

I have a GLC on order (which I am a bit unsure about at the moment ) and was just wondering what spec is yours, can you also tell me what size wheels you have on the car.

Thanks a mill,

Richie.

Tony Mac    on 19 January 2017

Shawn - we have a GLC 250d AMG Line on 20" wheels, it's my wife's car and she's done 8,500 miles. Great looking car but this juddering and bouncing fault is driving us crazy. Would not have purchased the GLC if we had known of this characteristic fault, which MB claim can be fixed by fitting winters tyres at a cost of £1,500

Take a look at our video > youtu.be/E9vpoYz0Msw

The juddering and bouncing experience is significantly worse in the car than it appears in the video :(

swinny1    on 20 January 2017

I have exactly the same problem with my car and Listers Mercedes are telling me to buy a set of winter tyres, I believe that if Mercedes had supplied the car with appropriate tyres in the first place I would not have this problem and referring me to the small print does not help. If I had been told about this problem in the first place, which was well known to Mercedes I would have bought a different car, it's just embarrassing and really taken the pleasure away from owning the vehichle, why should the customers have to pay out more money to resolve the problem..... bad show Mercedes.... in the meantime I will carry on doing the "Mercedes judder" and complaining

Shiv Kapor    on 20 January 2017

I have a GLC 250 AMG on 20 inch wheels and have the same problem. Have owned it since March last year and the issue is quite severe. Clearly much worse in the winter

Just getting out of my driveway (block paved) is a nightmare. Issue seems to occurs in lots of places including tight turns and roundabouts.

Mercedes say its not a safety issue but my wife is quite uncomfortable driving the car. She says it recently crabbed all the way up to the third floor of a multi-story car park with people staring and some cars honking as she slowed down.

Im going to flog it. Honestly will now never buy another Mercedes again and I really mean that given they can be bothered to help resolve. Would welcome any joint/class legal action and will readily contribute towards legal costs. If we were in the US, Mercedes would be tripping over themsleves rushing to resolve.....

How could the thousands of mercedes engineers and testers missed this problem?? Even if they didnt, how could they have designed the 4matic system in this way?? Either incompetent and stupid or they just dont care....

Edited by Shiv Kapor on 20/01/2017 at 09:25

swinny1    on 20 January 2017

I think the only way is to all keep complaining... Maybe all ring Mercedes on the same day and they might get the message

Shaun wager    on 20 January 2017

I have just returned from the Mercedes dealer in Maidstone, Kent for the 2nd time, they have given me all the same responses as other people have written, it's outrageous they are not owning up to it being a fault with the car. Glad I have leased mine and not purchased it

Roversider    on 20 January 2017

We need to persuade a firm of solicitors to take this on as a class action, as individually it could prove risky and potentially expensive if the case was lost.

If anyone in the legal profession has been affected by this problem then that would be ideal?

Mark Tyrrell    on 20 January 2017

I think we are getting somewhere .I've just spoken to Mercedes Benz complaints department.It seems that they are taking the steering fault more seriously.I was told that their engineers in Stuttgart are looking at the problem, and in particular why this only effects right drive models. Interestingly they appear to have conceded that this is no longer a "characteristic" , but is a fault as evidenced by the fact that it is being investigated by their engineers.From the tone of the conversation. I think there may well be a recall in the near future ( although they did not say that)
I now have my own complaint registration number and would advise that if you haven't done so ,you speak to Mercedes Benz to lodge your complaint on 08081 565 635.

Richtw    on 20 January 2017

Have also just spoken to Mercedes - they are looking into it and have accepted that it is not a 'characteristic'.... hopefully this will be resolved quite quickly?

Stuart Hodgson    on 20 January 2017

Had my GLC 220 Sport Premium serviced this morning and discussed the symptoms of the 'crabbing' that I'm experiencing. I was advised that this was a characteristic of all the GLC's and the majority of all other manufacturers 4x4's. I was given a customer services number to call if I wasn't happy.

Called the customer services, all they would tell me is to fit winter tyres and that it was only affecting a few vehicles. I asked if these should be fitted all year round as the issue was apparent in summer and if so shouldn't they be fitted as standard - no real answer. I asked if these would be supplied for me to try rather than having to purchase them on the-off-chance, answer was that they would work, I would just have to purchase them, I voiced my opinion that I shouldn't have to do this for a 40k car. After going round in circles for a while the call was ended.

I then rang the customer complaints number who could see that I had already rang and that my call had been logged as a complaint. I asked what would happen next, I was told that when a large number of complaints had been received the trend would be visible to head office. When I asked how many complaints had been received I was told that they couldn't (wouldn't) tell me.

So a different outcome to the recent comments above, perhaps everyone needs to complain.......

Stuart

Mark Tyrrell    on 20 January 2017

Stuart,

The dealers are being given about as much information as the rest of us.

You did the right thing in complaining to Mercedes UK Head Office customer complaints.They no longer mention the winter tyre fob , which the dealers do, and they have recognised this as a fault and no longer a "characteristic".It apparently only affects RHD models so by comparison to the LHD set up it,which works,they should be able to identify the problem and fix it .The MB engineers are currently on the case.
Everyone must complain to MB direct so they are fully aware that of the extent and seriousness of the fault.

Mark

DEREK SHORTALL    on 20 January 2017

Richie my GLC has the Exclusive interior & exterior packs with various other options & wheels are 18" with 235/65 tyres - I wouldn't go gor bigger wheels because of the ride comfort loss on lower profile tyres.
Derek

Roversider    on 20 January 2017

Well it's encouraging to hear that MB at last seem to be treating our complaints seriously.

I have registered a complaint with CustomerServices although this was several weeks ago. I was given the party line about winter tyres at my expense.

I have also written to the dealer who seems to be reluctant to do anything, basically leaving me to take action myself.

Hopefully the latest news will provide a solution as I do generally like the GLC.

Is anyone else having problems with creaking brakes? Or is that just a "characteristic"?

Lucy Southee    on 20 January 2017

Good luck everyone.
Maybe there is light at the end of the tunnel.
Buying a 4x4 that is supplied in Winter on the "wrong" tyres which you can replace at your own expense.
Wait...the +7degC handbook statement has been replaced with "ambient temperature"
But wait, it's now replaced with "ambient temperature, environmental factors and road surface, plus length of time the vehicle has been unused"
This car is not fit for purpose.
this is becoming embarrassing for owners and the brand.
Customer services INSIST not all GLCs are affected........refund or replace mine with one that doesn't crab then!!! You must know which ones do it and which ones don't by analysing the customer complaints. This must relate to VIN and production dates? Trace it back! Where is your quality control Mercedes-Benz????????

knp    on 21 January 2017

My GLC 250d with 19" wheels with various optional packs was about to be delivered now within a week. I have mailed my concerns ascertaining that I will not accept the "characteristic" bundle of Mercedes. The dealer says they will ensure there is no fault before delivery & it is the first time he heard about this matter from their customers. They also accept this characteristic affects only few vehicles with bigger wheels mainly GLC 43 ? It is disheartening to see the vehicle which is gem in all aspects has this annoying fault that to with Mercedes !

swinny1    on 21 January 2017

I have a Mercedes Glc 250d AMG on 19 inch wheels it judders like hell at parking speeds attracting attention of passers by and frightening passengers be very careful about accepting it and make sure you have your reservations down in writing

Paul duffield    on 21 January 2017

Took delivery of my brand new AMG43 4 Matic with 21" wheels on the 9th January 2017. Unfortunately I hadn't seen any of these posts as all the road test reports I'd read were performed with LHD vehicles, that appear not to suffer with this serious design problem.
The noise, the crabbing, scuffing and vibration is not only embarrassing but it's also dangerous. I no longer feel comfortable using the Active Park Assist as I know my car is crabbing into the space. Not only is tyre wear being accelerated but additional stress must be being applied to steering and suspension components every time.
I love every other aspect of the car but for this reason I am going to start proceedings to reject the car within the 30 day purchase period unless MB can assure me that a fix can completely alleviate this major design fault.

Bluedavid31    on 21 January 2017

bludavid31

Have GLC 220 Sport since November 2015 Not noticeable last winter as temperatures rarely below 7deg but this winter very noticable. Reported problem to Mercedes and they suggested i buy winter tyres but did also say that this may not cure problem. Not going to buy tyres on the off chance it may cure it. They also say that German drivers have to fit winter tyres by law. Obviously as long as the Germans don`t complain they are happy.

Paul Milsom    on 22 January 2017

Interesting.. Crabbing is a phenenom where the rear axle is not square to the axis of the car and causes the whole car to run sideways. .. this tyre thing is "scrubbing" caused by bad geometry in the steering, afundamental design flaw or oversight. cars have had "ackermann" steering geometry since carts had a solid front axle. steered by a horse pulling. How Benz got this so wrong is beyond me. The fault is the inner wheel not turning tight enough compared to the outer wheel, in a turning circle. . the inner wheel is "pushing" the outer wheel. this is elementary steering geometry. BENZ = FAIL.

Lucy Southee    on 23 January 2017

Try telling MB UK or your dealer the geometry needs checking. I told mine 5 days after delivery and emailed MB customer services about it but it falls on deaf ears.

Joe Mullally    on 23 January 2017

My GLC250 20" wheels also experiences this. I decided to do a bit of research today as I bought this car so my fiancé and new baby would have a safe vehicle to move around the country in,visiting family. After my fiancé complained to me about this noise I checked it out myself and I am somewhat concerned, thanks to this forum I am now more informed. I will watch closely how this develops.

Ellpope    on 23 January 2017

Good Morning,

Have spoken to both MB dealership and MB HQ, Geometry and Winter tyres is not a fix at all. I had an engineer look into this issue - Issues-appears that the rubber composition used to produce the tyres is incorrect!! Composition of the rubber is breaking down.

If you had to have winter tyres you have to be aware these tyres have a speed limitation and also possibly its not just replacing with winter tyres the wheels on your car may also have to be replaced to accommodate winter tyres
Because of the limited speed as in around 60 mph if you was to exceed this speed the tyre could de-laminate and shred, also winter tyres do not have the mileage expected as a normal tyre therefore would need replacing more often. Also this could be a classed as a safety issue.

Should you be involved in any accident and was travelling over the winter tyre suggested speed limit your insurance would be void.

MB HQ have said that they apologise for the handling of this issue and a fix is on it's way but can't tell me anymore than that. I am currently going the rejection notice of my new car. We will see what happens!!!!

Also attached is a useful link regarding rejecting your car

www.autoexpress.co.uk/car-news/consumer-news/34744...s



Lucy Southee    on 24 January 2017

Good Morning, Have spoken to both MB dealership and MB HQ, Geometry and Winter tyres is not a fix at all. I had an engineer look into this issue - Issues-appears that the rubber composition used to produce the tyres is incorrect!! Composition of the rubber is breaking down. If you had to have winter tyres you have to be aware these tyres have a speed limitation and also possibly its not just replacing with winter tyres the wheels on your car may also have to be replaced to accommodate winter tyres Because of the limited speed as in around 60 mph if you was to exceed this speed the tyre could de-laminate and shred, also winter tyres do not have the mileage expected as a normal tyre therefore would need replacing more often. Also this could be a classed as a safety issue. Should you be involved in any accident and was travelling over the winter tyre suggested speed limit your insurance would be void. MB HQ have said that they apologise for the handling of this issue and a fix is on it's way but can't tell me anymore than that. I am currently going the rejection notice of my new car. We will see what happens!!!! Also attached is a useful link regarding rejecting your car www.autoexpress.co.uk/car-news/consumer-news/34744...s So the MO marking on the tyres is irrelevant after all

hallra    on 25 January 2017

Hi Ellpope,

where can I find out more about this tyre composition problem, who was the engineer, can you provide me with some details?

If what you say is true, this could be linked to the accident that I had yesterday...

RIW    on 23 January 2017

I have a 2016 GLC 250 Sport and it displays this problem. I have contacted the dealer and MB UK and now in touch with the The Motor Ombudsman and await a reply.

Has anyone else been in touch and had a response ?

Paul duffield    on 23 January 2017

Just had an official response from MBUK PR regarding the "tyre skip" I'm experiencing on my brand new GLC AMG 43 4Matic with 21" wheels.

The response is "fit winter tyres, there is no safety issue with these cars".

I asked what I should do when the ambient temperature rises above 7 degrees centigrade and the vehicle still exhibits "tyre skip". MBUK didn't have anything to say but "they are monitoring the situation".

I'm still trying to contact my local supplier to give me their comment but everyone seems to be "in a meeting". strange that!!

R Bithal    on 23 January 2017

I called MB customer services as this is happening to my GLC too.
Was told that they're working on identifying the issue but there was no safety problem and winter tyres may go some way to lessening the issue. Let's hope they really are looking at it.

stevealexr1    on 23 January 2017

2016 C43 Coupe owner here. My fourth Mercedes and all have made the "graunching" noise on full lock but the C43 is by far the worst including the skipping 2-3 inches sideways! Never had that before.

I spoke to Mercedes Benz Customer Service / Complaints who told me the issue IS being investigated by both Mercedes UK and in Germany.

Shame really because I like Mercedes but the noise is so bad on the C43 it is embarrassing - I wouldn't buy another Mercedes if this is how they're going to be...

olivia Andrews    on 24 January 2017

Hi all,currently sitting in Mercedes dealership Swansea while my GLC250 Coupe is being investigated for the noise while on lock.frightened the life of me when i was parking last week and prompted me to book it in.I am expected to be fobbed off but have asked for a report to mirror this "characteristic". I am so very disappointed and will be ringing the MB complaints line when i get home.I can't believe the attitude from Mercedes Benz to their customers and am going to fight tooth and nail to resolve this.I can't find a group to join which is taking legal action.We really do need to attack this issue in numbers to get a result.

olivia Andrews    on 24 January 2017

Also forgot to mention i have experienced the skipping by a couple of inches by the wheels on lock dont know how that can be ignored by Mercedes. This whole situation is very frustrating.First and last Mercedes for us !

Bryan Nutter    on 24 January 2017

I sent the following email to Mercedes UK 23rd January 2017.

I purchased a Mercedes 250 GLC d 4MATIC AMG on 29th November 2016 from Sytner Group Bristol. I purchased a Mercedes because I understood and expected a quality product that would be reliable and safe.

Today, I have been back to Sytner because when turning on full lock I experienced severe juddering and was concerned this might be a safety issue. I was extremely surprised and disappointed to be told by the Service Department that this is a common problem with the GLC . I was informed that Mercedes have no remedy and unable to offer any solution other than if I fit winter tyres that may help.

I find this totally unsatisfactory, as you were aware of the problem I should have been told before I purchased the vehicle. Although I have been told the car is safe I have concerns and I believe any customer who is thinking of purchasing a GLC should be made aware of this problem.

Please reply as soon as possible.

I have not yet received a reply.

swinny1    on 24 January 2017

Hi Bryan, I have exactly the same model with the same problem all we can do is keep complaining to MB, this is my first and last MB back to JLR for me after this experience. MB response has been pityful but hopefully enough of us will complain and force them to take action

Veej    on 24 January 2017

Hi all,

I purchased my GLC 250 D Premium Plus AMG line in Sept 2016. Been experiencing these so called 'judders' 'crabbing' when in full lock.

Haven't reported anything to MB World, Weybridge, Surrey as of yet but it seems everybody who has tried so far has got nothing back in a positive way from MB.

I just don't know what to do... In an ideal world i would like MB to rectify the problem if they can, else i would like to return/not fit for purpose.

I had always been a loyal BMW fan until I turned to MB in Sept.

Any help/advice/guidance would be greatly appreciated.

Thanks

Paul duffield    on 25 January 2017

You can reject the vehicle within 6 months quoting the consumer "Sales of Goods Act" and hopefully receive a refund.

Then go back to BMW

Mark Tyrrell    on 24 January 2017

Veej,

You need to report it to MB HQ and get a complaint registration number .Tel no 08081 565 635.

Veej    on 25 January 2017

Thanks, will do today!

knp    on 24 January 2017

May I know whether these issues of crabbing / juddering noticeable immediately or does to come up only after few weeks of taking delivery ? Does it universally affect all the GLC vehicles, surely thousands of vehicles might have been sold in UK during last 2 years. I am in a utter confusion now whether to accept my new vehicle GLC 250 AMG line & my dealer says they have not noticed any fault with the new arrival & I am free to check the vehicle before payment ??

Lucy Southee    on 24 January 2017

Mine started Saturday morning after collecting it Friday afternoon.
There is no fix, avoid this before it's too late. MB customer services are now telling customers they are no longer accepting complaints about the GLC !!!!!???? They will not answer any questions regarding safety, just say it's safe. To the MB eyes that are watching all the Facebook posts and motoring forums.....PROVE IT IS NOT A SAFETY ISSUE IF YOU HAVE GOT THAT FAR WITH YOUR INVESTIGATIONS....

Veej    on 25 January 2017

Hi, i noticed the same day but assumed it was normal as never owned a 4x4 or a MB for that matter.

after googling and reviewing the GLC owners comments realised everybody who owns a GLC is affected by this problem/issue.

I don't know anybody personally who owns a GLC to query this with, so i took to online reviews!

hallra    on 25 January 2017

Hi All,

I've had an accident this morning, travelling at a very low speed, walking pace, into the close where I live.

(A single lane one way road goes down towards the right and the opens up upwards to the left, then through an archway into the area where my house is.)

As I've come down the hill, turned slightly to the left and gone up, (covering the brakes), the front tyres have instantly lost grip, the car stopped turning and travelled straight on.

I've tried to turn the steering, i've tried applying the brakes firmer, I've instinctly tried several ways to get out of the slide, nothing happened, the car proceeded to slide into a brick wall.

- It felt just like the full lock slip/judder problem, I wasn't traveling fast enough for it to skid, the front wheel grip just went away from me...

The antilocking brakes haven't kicked in, actually none of the safety systems have kicked in.

The front left of the car was severely damanged. It's the left, not the right thats damaged because the car literally has not turned at all.

I might add, that everyone of my neighbours that has driven into the close has not experienced any problems today or previously, there was no ice around, the road is made from block pathing with gaps between the brickwork for rain and extra grip.

Has anyone else experienced anything like this? It was just like the problem with the judder/slipping at full lock, the front wheels have just lost grip and control of the car has been lost.

Paul duffield    on 25 January 2017

Very sorry to hear that you've had a problem which sounds as though it could be caused by the "tyre skip" that we've been trying to highlight (to no avail) to MB.

Glad no-one was injured but very worrying what might have happened.

Roversider    on 25 January 2017

Although difficult to prove, if your accident has indeed been caused by this issue then it is extremely worrying. What if a child or adult had been standing there?

From my own experience in my employer's car park, which has block paving, the problem is much more evident to the extent that I worry about hitting other cars.

MB cannot possibly claim that this is not a safety issue and maybe it is time to involve the Department of Transport?



Paul duffield    on 25 January 2017

My brand new GLC AMG with "tyre skip" goes into my local dealership on Friday for the car to be inspected . I have been told that they will check the steering geometry on their Ackerman equipment.
Has anyone had any similar checks carried out and does it make any difference?
I have reported the issue to the Motor Ombudsman (and got a reference report number). They want to know the outcome of the MB investigations.
Has anyone had their GLC independantly checked by DEKRA?

Jean-Paul de Jong    on 26 January 2017

My brand new GLC AMG with "tyre skip" goes into my local dealership on Friday for the car to be inspected . I have been told that they will check the steering geometry on their Ackerman equipment. Has anyone had any similar checks carried out and does it make any difference? I have reported the issue to the Motor Ombudsman (and got a reference report number). They want to know the outcome of the MB investigations. Has anyone had their GLC independantly checked by DEKRA?

Paul, I was told the same and promised a joined test drive etc. All they did was a visual inspection and had the page from Mercedes Benz quoting the need for winter tyres open and ready.

Here is the video of the detailed inspection. I had to drive 50 miles round trip and allocate 4 hours of my day for that.

youtu.be/BOmcN3lhE2A

Paul duffield    on 26 January 2017

Hi Jean-Paul, thanks for your response. I dont hold out much hope at all at getting any resolution.

What a complete waste of time your visit must have been land how infuriating that all MB could do is produce a piece of paper quoting the lame piece od advice.

Paul duffield    on 26 January 2017

....sorry, meant to say what a really good piece of video footage too. Show exactly whats going on.

How MB can ignore something like this is mind-numbing.

hallra    on 25 January 2017

Hi Paul,

maybe I should get my accident reported with the Motor Ombudsman, do you have a reference number to quote, as it would be benifical to link to it?

At the moment my insurance company are pushing Mercedes for answers, as if it is a mechanical fault it is Mercedes that are liable not the insurance company.

Is there a way to post pictures here? - I want to know what others think about the accident, reflecting on what happened, the accident was very bizzare.

Paul duffield    on 26 January 2017

Hi, yes my Motor Ombudsman refefence is 00013060/newcar

I have stopped using Active Park Assist on my car because the fault moves the car laterally and I'm afraid this might "kerb" the wheels (at the least) or put my vehicle into a dangerous position at the most!! I find it very scary!

The car goes back into MB tomorrow steering/geometry check. If this reveals nothing then I have been told to refer back to the ombudsman.

Sorry but not sure how to post pics on here, just links to U-tube.

Bluedavid31    on 25 January 2017

Had a reply from MB today saying the problem is being investigated and again that it is a characteristic of the vehicle and not a fault and I should consider fitting winter tyres.
Funny but they also gave me a link to the Motor Ombudsman.

David Slater    on 26 January 2017

I bought a GLC220 AMG (with option of 20in wheels) back in October. Exactly the same issue at near or full lock.
I complained to both dealer and Mercedes UK and was given the standard response that it is a "characteristic of the car and is not dangerous". I was advised to fit (at my own cost) winter tyres.
I've reluctantly fitted the winter tyres (not cheap!) which I really feel I shouldn't have to do. The temperatures where I live in South Wales are rarely below 7 degrees for any length of time.

It's clearly a design fault, and the sooner Mercedes hold their hands up to this, find a fix and organise a recall the better.
What will this do to potential resale values in years to come?

The handling of this from my local South Wales dealer and Mercedes UK is really leaving a very bad taste in the mouth. This will almost certainly be the last Mercedes I buy. I have already advised many friends and colleagues of the story and they are quite shocked at the situation.

Paul duffield    on 26 January 2017

Hi David, I take it that fitting winter tyres didn't resolve the issue.... or did it?

David Slater    on 27 January 2017

Hi Paul,
Winter tyres have definitely made a positive difference (actually much quieter than the Summer tyres as well). My issue is why should I have to spend out significant money for something that should be a personal choice? We don't exactly suffer extremes of winter down here. The underlying problem is there and will no doubt come back when I switch back again.
Maybe the short term answer is for Mercedes to fit different, more flexible tyres from the off.
Cheers

Roversider    on 26 January 2017

Just e-mailed Watchdog as have others on the Ombudsman thread. Suggest that we all do

Bluedavid31    on 28 January 2017

How do I get on the ombudsman thread?

PG 220    on 27 January 2017

I got my first GLC 220 AMG line with 20 inch wheels back in November 2015 and this suffered the symptoms described here, skipping and juddeing on near or full lock especially when reversing. This car was rejected two months later for a separate issue. Was given a ML 350 to use whilst replacement car was built. I experienced no such problems with the ML ( also on 20 inch AMG wheels.
On 1st March 2016 collected my replacement 220AMG line on 20 inch wheels and have suffered exactly the same problems ever since, regardless of weather or temperatures.
I had been putting this down to a characteristic of run flat tyres, which I have never had before and today took to the internet to look into reviews of run flat tyres. It was only then that I became aware that many owners are experiencing this issue and it is not due to tyres.
Has anyone replaced the tyres with non run flats and if so has there been any improvement.

Doris & Boris    on 27 January 2017

I have a C43 with the same problem. MB advised fitting winter tyres. Temperature where I live and my usage is better suited to all weathers, so at substantial expense, I am having the standard fit MB asymmetric 19" wheels with Dunlop Sport Maxx swapped for MB optional fit assymetic 18" wheels, shod with Vredestein Quatrac 5 all weathers and I will have the alignment checked after fitting and if required, corrected. I will report back if there is any improvement. Certainly leaving an airport car-park last night where the car had stood for two days in -2.5C temperatures was the full on hopping, skipping & jumping crabbing experience...
(BTW; MBUK cannot supply any winter wheel/tyre combinations for the car - these came from a vendor suggestion on the HJ website, Alloy Wheels Direct, who have sourced them from Germany for me with no problem)

Doris & Boris    on 28 January 2017

How to fix a crabbing C43... lose the OE19"s and and fit 18" all weather tyres! The above fix worked All I have to do now is get MB to pay for it. The alignment was also out and I had that corrected. This has cost over £3000 above the cost of the vehicle. This next part will be more interesting as the vehicle is unfit for use on the standard wheel and tyre combination and I would like to be reimbursed for this fix. More so as the temperature today was 8.5c. On the upside, I have a fantastic car back to how it should be and the warm feeling of being the current lead in MB's problem solving department!

Lucy Southee    on 30 January 2017

I think the softer tyre compound is dragging across the tarmac easier than it did before. It's not solved, just minimised.

Doris & Boris    on 21 February 2017

I won't disagree with you as my opinion is that the problem is high in the drive train with the transfer box or front differential and my concern is the long term stress on the components, particularly tyres, CV joints, half shafts and beyond. However, after 1000 mile of use, some of it at 10-13C, the tyres are not showing signs of wear or scrubbing. I remain highly dissatisfied with MB as any goodwill for implementing the fix was denied, so I am am an additional £3000 out of pocket and at some point I want to revert to the original wheel tyre combination as well.

Lucy Southee    on 25 February 2017

I agree with you, I think the softer winter tyre compound is relieving some of the stresses/shearing forces as the front wheels attempt to move laterally as opposed to rolling like a tyre should. You are cornering albeit at a relatively low speed forwards or reverse, but NOT always on full lock so the comments on other forums advising don't use full lock are a nonsense.

I personally found reverse much worse.

The eventual wear/fatigue on the steering/suspension components will, no doubt, manifest itself 37 months after delivery....when the owner has to foot the eye watering bill.

youtu.be/69fr6--1ox0

Jean-Paul de Jong    on 11 February 2017

How to fix a crabbing C43... lose the OE19"s and and fit 18" all weather tyres! The above fix worked All I have to do now is get MB to pay for it. The alignment was also out and I had that corrected. This has cost over £3000 above the cost of the vehicle. This next part will be more interesting as the vehicle is unfit for use on the standard wheel and tyre combination and I would like to be reimbursed for this fix. More so as the temperature today was 8.5c. On the upside, I have a fantastic car back to how it should be and the warm feeling of being the current lead in MB's problem solving department!

Fixed or just masking the problem ;) Either way, I fully agree you shouldn't have this outlay. There are no suitable winter tyres for my wheels, so I have to buy wheels as well. I don't like those wheels that are available, the car will be materially different than what I thought I bought. It is not acceptable.

Doris & Boris    on 21 February 2017

As I stated in my earlier reply, I agree with you; despite following the advice of MB and implementing the very fix they couldn't supply, they have now declined any goodwill payment for the fitment. So it works but as an accessory over and above the purchase price. This is wrong on many levels. I have a case number from MB AMG so the complaint is logged. I am awaiting a response from the dealership general manager before I write to Gary Savage. Regardless, after two E320's, an E Coupe and two CLS's, this is my last Merc' unless this is fixed.

Bryan Nutter    on 27 January 2017

Although the response to my complaint from both Dealer and Mercedes UK that the juddering / crabbing complaint was not a safety issue they have both said that fitting winter tyres would help. I have replied that I am not convinced but any way, as I picked up my GLC the 29th November 2016 and they were aware of the problem why did they not fit winter tyres !!!!!

From Mercedes UK they have said that this is a comfort and not a safety issue and there are on going investigations in the UK to minimise this ' characteristic ' as they recognise that the current situation is falling short of what their customers should be able to expect.

My response is that only a total fix sooner rather than later would be acceptable, until that happens I believe it is inevitable that Mercedes will not only lose customers but any goodwill from existing GLC customers.

Michael Garen    on 27 January 2017

I have the same problem and will be reporting to MB UK to get a complaint number. Bought the car in July 16 and have the problem since new, MB dont want to know and just fob me off with 'characteristic' BS.
Very unhappy MB owner.

Tom McGov    on 28 January 2017

I have the same issue here in Ireland with a GLC 250 on Standard 18 inch wheels
This morning my wife drove of and as she backed out the drive it hopped and skipped sideways and the gave about 6 loud bangs as she locked the other way to drive off. It sounded like a car with a failing CV joint a banger!
The outer edge on one front tyre is worn off. From inside the car is acts like you had left the dif lock on ( If it were a real off roader).

The dealers do not want to hear about these problems lets face it the GLC is a lemon, our car also has creaking suspension and squeaking breaks when cold.

Mercedes should be ashamed of this car, to me it look like the best action would be to trade in to an unsuspecting Jaguar dealer and get an F Pace.

NigelO    on 28 January 2017

I am in the same boat as everyone else. I purchased a new Glc coupe 4matic in November. I went back to the dealership and asked the Business Manager to take her GLC out as incidentally all of the sales team drive them as company cars. She said she had never noticed and came back and said it was the tyres the salesperson said to book it in to be checked out. I rang service who said to fit winter tyres or they could have the car in overnight to video it when it was cold in the morning. I could not see the point of upsetting going to work to leave the car overnight when they know there is a problem ! Add me to the fight I did not have this problem with my last car a RR Sport !

Paul duffield    on 29 January 2017

Took my new GLC AMG into the supplying dealers for them to check the steering (as advised by the motor ombudsman).
They had the vehicle all day and only managed to carry out a visual check of the steering, suspension and tyres ! They never even checked the tracking saying it wasn't necessary!!
Got the usual BS advise "to fit winter tyres".
I intend to persue the "rejection" route despite MBUK still refusing or acknowledging that there is a problem.

Richie Allen    on 29 January 2017

Not Sure if any one has picked this up but this has appeared on Piston heads following there test on the Merc E63

Mercedes tyre 'skipping' - official statement

www.pistonheads.com/news/general-news/mercedes-tyr...1

Mercedes-Benz UK statement issued 24/1/17 and reproduced verbatim:
We're sorry to hear that a small number of customers have experienced an issue with certain models, generally at cold ambient temperatures while manoeuvring at low speed with steering lock applied. The experience is of the front tyres apparently 'skipping'. This is a comfort issue, and does not affect the safety or performance of the vehicle.

This characteristic comes from flexibility within the tyre sidewall, the grip between the front tyres and the type of road surface being driven over. It is something which can be felt only at very low speeds, and when a certain percentage of wheel lock is engaged for turning. This is demonstratively more evident in colder temperatures due to the changes in the tyre rubber elasticity.

Winter tyres and all-season tyres on 18- or 19-inch wheels improve this characteristic and we would always recommend their use in temperatures which fall below approximately +7 degrees Celsius. The use of 18-inch wheels with summer tyres also improves the issue.

We do, however, appreciate that is not always possible or practical for customers to fit alternative tyres or wheels, and our technical experts in the UK are investigating alternative ways to help minimise this characteristic.

Lucy Southee    on 30 January 2017

Why should customers have to change wheels and/or tyres immediately after delivery? The premium plus pack and the night package decide what wheels are fitted. It's a ridiculous solution. Audi and BMW advise winter tyres but there's no detrimental characteristic if you don't. Still fails to answer all the owners who've had their GLCs 12-18 months who have this issue in the summer and on 18" tyres.

David Slater    on 29 January 2017

Not sure if I can post pictures on here, but from a Twitter exchange I've had, it at least looks like MB have at least acknowledged the issue...
[IMG]i67.tinypic.com/fbayab.png[/IMG]

RIW    on 30 January 2017

Just called MBUK and reported the problem AGAIN! They are now aware of the issue but dont have anymore information about how or if it will be fixed,

This call was much better than the call last week when they just said I need to contact the The Motor Ombudsman.

They now at least admit there is a problem and not just a characteristic.

Roversider    on 30 January 2017

I too called MB today and it seems that MB at last are doing something constructive.

I did ask that they advise all who have complained of the current situation as there still seems to be a lot of uncertainty/rumour around what is being done to address the issue.

Fingers crossed

Guy Trembath    on 1 February 2017

Hi
I am waiting for delivery of my GLC 43 which is going into production on the 6th March.
Have mentioned this post to the dealer and he was quite honest to say that the crabbing is a "known" characteristic of all the MB 4matic cars .

I am in two minds to cancel....really want the GLC but not with bad crabbing. !

Don't get me wrong, currently have an ML63 and at full lock it crabs slightly when going very slow...but the experiences above suggest the GLC does it at less than full lock and when going faster ?

Any more news on the proposed fix ?

Paul duffield    on 2 February 2017

I would definitely cancel the order or defer it.

I haven't driven the ML63 but the crabbing or "tyre skip" as MBUK like to call it, is terrible on my GLC43 AMG 4Matic. It happens mostly at low speeds(up to 10MPH) when turning either left or right. More pronounced when reversing. It spoils the whole driving experience of the AMG marque.

When I chose the build of my car and opted for 21" wheels (ordered in October 2016- delivered 9th January 2017) there was nothing cautioning me that winter tyres needed to be fitted to alleviate "tyre skip".

If this is characteristic of the GLC 4Matic it should have been included in the "Entertainment" section of the car's features. The skidding and clunking certainly attracts lots of attention and amusement when parking or turning in a busy area.

If I had been made aware of this issue by Mercedes Benz before I ordered or took delivery or the vehicle I would not have cancelled it.

GSY1    on 1 February 2017

I too have the same issue in Guernsey, Channel Islands.

I am currently in conversation with my local dealer. I believe I am at least the third local customer to feel completely dissatisfied with my car. The frustration lies in the deterioration of my car in just two months from ownership coupled with the nationwide PR that is emerging that Mercedes appear to be completely ignoring.

Applying winter tyres does not correspond with the car that I purchased in good faith from my dealer. I have now had an opportunity to talk to tyre experts and search the internet and the consensus of opinion would be that to fit winter tyres to my Mercedes GLC43AMG would be at the detriment of the car - which was bought as a performance vehicle. As this has been suggested by Mercedes where is the full detailed research as to how the car handles and runs on winter tyres coupled with reports of how the fuel consumption will be affected? I do not buy a new car without thorough statistics so why would I be forced to accept modifications to my new car without proven merit?

I did not purchase a car on winter tyres nor should I have to take the risk of using them in summer conditions both in Guernsey and further afield. They are potentially dangerous. I do not restrict my cars to Guernsey usage and drive them throughout Europe in the summer months. For instance, last summer I did a 7,500 mile european road trip in 35+ degrees.

Further research concludes:

BRIDGESTONE WEBSITE

Unfortunately, using snow tires year round isn’t recommended. In the long run, it will cost more money than changing them out and could compromise your vehicle’s performance on the road.

MICHELIN WEBSITE

'Summer tyres guarantee the maximum safety performance during summer either on dry and wet roads. As an illustration, breaking from 80 to 0 kph between 11 to 26°C, on wet roads will take 4m shorter with summer tyres than with winter tyres. On dry road, braking from 50 to 0 kph under the same temperature condition will take 1.5m shorter with summer tyres than with winter tyre’.

Quite simply only two months in, my car is not the car I was sold by my dealer nor is it ‘fit for my purpose’ to chauffeur my clients without great embarrassment. By adding winter tyres will be adding insult to injury and a potential risk to my personal safety.

Ellpope    on 1 February 2017

Right update time, My GLC 43 AMG went back to the dealership for testing. No surprise they came back to say all is fine! Ha
I guess no other way now but to give the car back and get a full refund!

Which is a big same as I do like the car but will not be putting up with this in the mean time till they either have a solution or finally admit something is wrong. Will see if I order another one down the line when this problem gets fixed.




Lucy Southee    on 1 February 2017

Good Luck.

Ellpope    on 1 February 2017

No good luck about it, refund is fully on the cards. Would Aldo the same if within six months!

Ross King    on 1 February 2017

No good luck about it, refund is fully on the cards. Would Aldo the same if within six months!

well done, I've had my GLC coupe for 3 months and Mercedes won't allow me to reject it, I guess Mercedes will advertise your car on Autotrader with ''an excellent condition ''tag and MB will keep ignoring this issue as long as hundreds of orders are still pouring in for a not fit for purpose vehicle.

On another note - other forums are screaming that we are making a big fuss over nothing.

swinny1    on 2 February 2017

I have a Glc 250d and this fault is an annoying and embarrassing problem and I cringe everytime I have a passenger in the car when manoeuvring out of a parking place and the car starts juddering and crabbing causing my clients, friends or family to jump..... is that what you pay 40k for? I also wonder what this is doing to the longterm viability of the drive system... complain and keep complain because this is not acceptable

Lucy Southee    on 10 February 2017

So you have had a full refund and returned the car?

Ellpope    on 1 February 2017

If you have a GLC on order I would advise cancelling until it has been sorted. To say it is a characteristic is rubbish! It is not the tyres if anything I would say the bearings. If that is the case then MB have a huge issue!

Lucy Southee    on 10 February 2017

Was your refund 100% of the purchase price or was it a "buy back" at a lesser amount than the purchase price, seeing as you didn't need any luck like the rest of us?

Guy Trembath    on 3 February 2017

I'm off to test drive a GLC today to see for myself what it is like. My question is, the test car will only have 20" alloys on it and mine is going to have 21". So, does the crabbing still happen on 20's ?

cheers

Tony Mac    on 3 February 2017

Hello,

The fault appears to be built into all right hand drive GLC's with all wheel sizes, typically being more pronounced on larger wheels.

This YouTube video is from our GLC 250d AMG Line on 20" wheels - the crabbing and juddering is a lot worse than it appears in the video :(

youtu.be/E9vpoYz0Msw

Need to check what tyres the demo car is on - summer, all season, winter

Also ask the salesman what mileage they would expect from a new set of tyres. Our car has only done 8,500 and are very worn, so will probably only get around 12,000 - not really acceptable on a family car driven very sensibly by my wife.

Hope this helps and good luck with the test drive

Edited by Tony Mac on 03/02/2017 at 10:38

Lucy Southee    on 3 February 2017

Apparently all new cars whatever model, not just the GLC, come with summer tyres as standard whatever time of year you take delivery, it is the customers fault if it crabs, for signing the order form with the code R01 summer tyres, even though you don't get a choice of tyre.
The advert for 4Matic all seasons is misrepresenting the product.DO NOT GET CAUGHT UP IN THIS MESS!!!! BUY SOMETHING ELSE!!!

Guy Trembath    on 3 February 2017

Ok, so I drove a GLC with 20" wheels . The tyres were std ones, temp was 10C and car park was dry. I did a number of full lock turns both forwards and reverse and not once did I get any sort of crabbing.

I also tried a c class xdrive with 20's on it. Same result.

A couple of the salesmen did say that occasionally when it is very cold and wet and only on full lock , they get the car to crab a little.

Given that I rarely use full lock , I will take the car but have reserved my right to reject it should the issue get bad.

Lucy Southee    on 3 February 2017

The dealer won't take it back. You touch it you own it.

Guy Trembath    on 6 February 2017

Yes but if it is on finance, you can always take it up with them .....

Lucy Southee    on 8 February 2017

No, they aren't helping, they refer you to the financial ombudsman in the same way MB UK refer you on to the motoring ombudsman.

Then you have even more hassle letter writing, getting engineer reports etc. etc.

Roversider    on 4 February 2017

I am seeing a solicitor this week to commence legal action. Has anyone else been down this route? If so what was the outcome?

I know it will cost me but I can't sit back and do nothing

Bryan Knight    on 4 February 2017

Took my car in yesterday for check with dealer and handed letter from Mercedes like a lot of us who contacted Mercedes telling us to put winter tyres on not a chance so does that mean that Mercedes admit this a fault or as they say a characteristic this means in the dictionary " a feature " I cant remember this being a feature I was told about when I bought the car . Have logged my complaint with MB UK today and they said that engineers in the UK are looking at this problem but MB customer service were very guarded in the information they gave me

Jean-Paul de Jong    on 4 February 2017

A website has launched to aid those owners affected to group together and collate securely information.

www.mercedescrabbing.org

It would be good when those affected register to aid communication across the various online communities.

D Poulton    on 7 February 2017

Just spoke to MB and was told I will need to sign a paper before I pick up my new GLC coupe next week something about I was told of the characteristics of the steering..

Lucy Southee    on 7 February 2017

Isn't it a bit late once it's arrived? I would never have ordered one if I'd been given the correct information, make sure it hasn't got summer tyres on the order form or you're liable for all the problems with crabbing.

Paul duffield    on 8 February 2017

Had a meeting with my MB dealership today with regard to rejecting my GLC 43 but unfortunately they have said that they will not offer a full refund as MBUK have not admitted anything is wrong with these cars. The dealership will take the car back but will only give me the trade in value!!! It was registered on January 9th and it has 205 miles on the clock.
Why should I have to lose money on a car that really isn't fit for purpose.
The dealership are trying their best to be helpful and to sort things to an agreeable conclusion. MBUK are burying their heads in the sand and won't admit to anything that may result in them having to recall cars.
Does anyone know if the GLE model suffers the same issue?

MattB1    on 9 February 2017

Hi Paul, I appreciate your dealership is being helpful by offering trade value where MB are not accepting responsibility, but just to let you know I have had a Dekra report completed on the car and the engineer has concluded there is an issue with the diff setup on the vehicle, and has questioned MB advice to fit winter tyres as it is not clear how successful this would be in preventing premature transmission wear (so, masking the underlying issue!). As you will be aware, having notified the dealership of your intention to reject the car within 30-days of purchase under the Consumer Rights Act, you are due the full value to be refunded. Opening a case with the Motoring and Financial Ombudsmen was easy so would recommend that, but they will advise to have a Dekra report completed - which is £199, but is definitely worth it for supporting your case. Also, if you have purchased on finance you must also reject the vehicle through the finance company (if with MB; MB Financial Services UK), something the dealership may not have mentioned, and I believe it will be themselves who would make a final decision on rejection.

Paul duffield    on 9 February 2017

Hi Matt, thank you for your response. Not being too familiar with the law my MB dealership are telling me that because MBUK are not admitting any fault liability or recognising any problems I cannot reject the vehicle for a full refund :-(

Its very interesting to hear that DEKRA think that there is diff setup issue. Can they prove this catagorically. I doubt whether MBUK will accept any report from DEKRA irrespective of any proof.

I have registrered a complaint with the Motor Ombudsman and am just filling in the necessary forms. My car has been back to the dealership for inspection and they found nothing wrong...suprise suprise.

MattB1    on 10 February 2017

Hi Paul, I think the dealership have misunderstood the Consumer Rights Act there! You can reject it, but they don't have to accept your rejection. In that case I would pass to the Financial Services company (if on finance), and if they too do not accept your rejection, then I believe the Ombudsman would begin their investigations and may take them to court. However, having notified of rejection within 30 days, by law you are entitled to full refund. My understanding is that they could drag proceedings out over a prolonged period, but if a court found in your favour, they still owe you the full purchase price. However, I am no expert!

Bryan Knight    on 9 February 2017

I don't know if this worth a looking at after joining the website recommended by Jean Paul De Long I have also found out there is an email address for the CEO of the complaints department on this link
www.complaintsdepartment.co.uk/mercedes-benz-uk/
You will see gary.savage@daimler.com maybe we should all have to start emailing this person direct instead of waiting for a response from Mercedes complaints department
What do other people think as the longer this problem goes on the more Mercedes are not facing up to this problem and hoping this will go away maybe if the CEO started receiving a high volume of complaints maybe it might focus his and Mercedes mind a bit more.

swinny1    on 10 February 2017

Good idea Bryan .. He will be receiving an e mail from me but think we need to try and meet as a group to take more high profile action

REHAN SIDDIQUI    on 11 February 2017

Hi all,

I have already been e-mailing gary Savage and his cronies for the last few months with no effect at all.

Merc refuse to take owner of this issue as a fault.

Heres my mails:

Hi Gary and Mark

I hope you are both well and trust you had a Happy Christmas and New Year.

I am a disabled man with below knee artificial legs and deformed hands.

In September 2016 I took delivery of a brand new Mercedes Benz GLC 250d AMG Line Premium Plus – with registration - RE06 HAN.

I have found that since delivery on day one, the car skips/jumps/judders when turning in any direction at slow speed on full lock in either direction. This I feel, is not safe at all.

The reason that I have written at such a senior level is because I don’t feel confident that any dealership would be able to manage this issue to a successful conclusion, they may but it would take a very long time I feel. This is a serious issue and I don’t want to be told, that it’s the cold weather, it’s the tyres etc. etc. I have not yet approached my dealer as I don’t want to “run around” and try and manage this issue with several escalations and so on lasting a period of months. This is why I have directly written to you for advice.

I would be very grateful if someone at a senior level could assist me with my journey into investigating this issue. As you can understand, I cannot be without a car and hence this issue is of the utmost importance for me.

Having read several blogs regarding this issue, I have found that I am not the only customer with the problem and that Mercedes have already recognised this as “skipping” and an “unwanted characteristic”.

www.mbclub.co.uk/forums/general-discussion/201420-...l

I am looking for the following please:

  1. A quick resolution to the issue if Mercedes are already aware of a fix.

    Or

  2. A full refund so that I can go and purchase another car.

  3. There will clearly be abnormal wear on the tyres due to this issue and I would like to know what Mercedes can do regarding this as clearly I will have to replace these tyres sooner than normal.

Gentlemen, I look forward to your reply as soon as possible.

I have copied in Mercedes customer service, David Gregory my sales executive at Mercedes Brooklands and Steve Palmer the General Manager at Mercedes Brooklands.

Thank you for your time.

Warm Regards

Rehan Siddiqui

The reponse was:

Dear Mr Siddiqui

In response to your e-mail to Mr Savage, I would like to acknowledge receipt.

We were sorry to hear that you are experiencing this issue with your GLC and can appreciate your concern.

This characteristic comes from flexibility within the tyre sidewall, the grip between the front tyres and the type of road surface being driven over. It is something which can be felt only at very low speeds, and when a certain percentage of wheel lock is engaged for turning. This is demonstratively more evident in colder temperatures due to the changes in the tyre rubber elasticity.

As per the Mercedes-Benz Digital Handbook for your car, we would always recommend the use of winter tyres for temperatures which fall below approximately +7 degrees. The recommendation given to improve this characteristic would be to change the tyres on your car to suitable tyres for the winter period.

Please be assured that this is a comfort issue and does not affect the safety or overall performance of your car.

Thank you for taking the time to make us aware, and I sincerely hope our response helps to allay your concerns.

Kind regards

Kylie Skilton

CEO Office

Mercedes-Benz Cars Limited

My response was:

Dear Kylie,

Thank you very much for your prompt response with this matter.

Unfortunately I cannot accept the root cause statement you have provided for the following reasons:

I took delivery of the car in September 2016 and this issue has been happening since then.

  • This has been a very mild winter apart from the last couple of weeks with temperatures around 13 – 20 degrees. It was happening in September/October when temperatures were around 20 degrees

  • The issue occurs on all types of roads, on my driveway at home, on a normal road, in my work car park, in shopping mall car parks – in fact everywhere.

  • The issue is especially apparent when reversing at full lock at slow speed and the car judders/skids around 2-5 centimetres – this happens in either direction

  • I have been driving since 1992 and have always had premium cars including 4x4’s and have never experienced this issue.

  • I cannot agree that this is a comfort issue as the car should not slip/skip/lose grip at all at slow speed. This is also a safety issue.

Steve Palmer the general manager at Mercedes Brooklands has helped me to book the car in for inspection on Friday 13 th January.

If this issue cannot be remedied then I would like to proceed with a “rejection” of the car and request a full refund of the amount I have already paid including my deposit.

However I appreciate and understand that the car does need to be inspected first and Steve has been supportive in this matter.

Once the car has been inspected and any conclusions have been drawn by the dealer, I will keep you updated.

Thank you once again for your support.

Rehan Siddiqui

11/02/2017 - I have now had my car inspected by the delaer and my setup is text book perfect according to them. So as you can see, despite telling them I am disabled and this is dangerous, I have made no progress as yet.


swinny1    on 10 February 2017

HI Jean Paul... registered on the crabbing website but can't put any comments on just keeps throwing up an error.. was suggesting a meeting one weekend for the members to take some more high profile action

Jean-Paul de Jong    on 11 February 2017

I would suggest you contact the Town Crier at that website. They will have administrative access and can take a look at what is going on.

I don't seem to have a problem with making comments, but if you let them know what the issue is and on what page I'm sure they'll be in contact soon.

Richie Allen    on 10 February 2017

Hi all,
I have decided to cancel my order as I could not live with this problem or worse still with the way Mercedes is carrying on. I was hoping they would come up with a fix.
I spoke with my dealer here in Ireland and they were superb giving me back my deposit with out any issues.
If only Mercedes could treat there customers in this way.
Best of luck to all hope this will be resolved.

abbey17    on 17 February 2017

Hi Ritchie

What way did you approach your cancellation. I have one on order for a mid March delivery and am seriously thinking of cancelling but I don't know of the best way to approach the dealer and to see if I can get all or any of my deposit back.

Richie Allen    on 18 February 2017

Hi Abby,

I gathered all the info regarding the issue from Honist John , The GLC Forum (GLC clonking and juddering at full lock), Mercedescrabbing.org, Piston Heads,

This test from car magazine about the coupe www.carmagazine.co.uk/car-reviews/mercedes-benz/me...e judders that rocked the cabin as the all-wheel drive system wound up during low-speed parking manoeuvres;

I presented this and other info to them in two e-mails.

After the first e-mail they gave me A GLC for the day I could not get it to make the noises but on returning it I spotted a GLC at the garage with front tyres that were completely shot. When I questioned it I was fobbed off.

Second e-mail followed with more info Ywww.dailyrecord.co.uk/authors/the-judge/mercedes-r...u should print this off and present to them (

Told them I was cancelling in writing and they never admitted there was a problem but gave me my full deposit of 2 grand back.

Hope this is of some help to you.

Richie.

abbey17    on 18 February 2017

Thanks Ritchie this is really helpful. Out of interest are you in the North or south of Ireland? Just in case there is a difference between the approach of Irish and U.K. Dealers.

Richie Allen    on 19 February 2017

Hi Abby,

Way down south a Corkonia

Richie Allen    on 19 February 2017

Way down south a Corkonian

abbey17    on 28 February 2017

Ritchie
I just wanted to say thank you. I followed your guidance. The dealer offered alternative tyres but I declined and was able to cancel order and get my deposit back. Such a relief!

MattB1    on 10 February 2017

For those that haven't seen, here's a link the GLC forums for even more discussion;

www.glcforums.com/forum/106-mercedes-benz-glc-gene...l

For ease, below I've pasted a comment from member 'Toobad' which I believe to be spot on, based on my discussions with Dekra and other members.

"So the statistics are indicating the difference in torque split between the 220d models and the rest of the range is not having any bearing on the crabbing problem. Looking further into the 4MATIC drive system, I've come across a phenomenon referred to as either transmission wind-up, axle wind-up or drive-line binding. This can occur on true 4WD systems that use a centre differential like 4MATIC. The job of the centre differential is to control the operation of the front and rear differentials thus allowing all 4 wheels to turn at different speeds. On tight turns and especially on grippy surfaces like tarmac and concrete, if there is not sufficient disengagement of the front differential the torsional forces can be fed back through the whole drive-line exerting high levels of stress on the components that make up the system. The fact that the tyres are skipping indicates that these forces are looking for a release.

If this is indeed the case then the phenomenon is a lot more than a "characteristic". Damage to any drive-line component is going accrue over a period of time so failure will no doubt occur just outside the 3-year warranty period and be horrendously expensive to repair. This is a great solution for Mercedes as the owner will now bear the cost and not them. So essentially owners could be driving around in metaphoric ticking bombs, ie. we are all screwed, we just don't know it yet. The only reason I can think of as to why only RHD cars are being affected is, that to achieve the conversion, the steering system has to be mounted on the other side of the front differential. Space constraints may mean an alteration to the Ackerman steering geometry which is compounding the propensity for transmission wind-up."

Lucy Southee    on 10 February 2017

Shame the DEKRA report by the mechanic (not engineer, no engineering qualifications) who looked at mine last week seemed oblivious to the differential and transmission wind up. He stated winter tyres would "rectify the fault" and recorded the outside temp at 9DegC. Oh Joy.

MattB1    on 11 February 2017

Hi Lucy, I'm sorry that's the outcome you've received from them. I would be inclined to go back to them and mention you have spoken to someone who has received a different conclusion and ask for a second opinion. The engineer said he has been in the business for 30 years and drives 3 cars a day - across all ranges of vehicles - and he's not seen anything this bad since driving an old 4x4 with a fully locked diff many years ago. He did agree that winter tyres would lessen the effects but that this is masking the underlying issue. As I believe you may have already pointed out winter tyres are not meant to be driven on all year round and have limitations to them. The engineer pointed out that they will lessen the effects as they are of a much softer compound. This compound will wear much quicker than a normal tyre and so running a winter tyre in conditions it's not meant for will lead to advanced wear and what will happen at that point... The crabbing effect will be excaserbated once again! So just round in a circle, in a very short period of time!

REHAN SIDDIQUI    on 11 February 2017

Hi all,

I have already been e-mailing gary Savage and his cronies for the last few months with no effect at all.


Merc refuse to take owner of this issue as a fault.

Heres my mails:

Hi Gary and Mark

I hope you are both well and trust you had a Happy Christmas and New Year.

I am a disabled man with below knee artificial legs and deformed hands.

In September 2016 I took delivery of a brand new Mercedes Benz GLC 250d AMG Line Premium Plus – with registration - RE06 HAN.

I have found that since delivery on day one, the car skips/jumps/judders when turning in any direction at slow speed on full lock in either direction. This I feel, is not safe at all.

The reason that I have written at such a senior level is because I don’t feel confident that any dealership would be able to manage this issue to a successful conclusion, they may but it would take a very long time I feel. This is a serious issue and I don’t want to be told, that it’s the cold weather, it’s the tyres etc. etc. I have not yet approached my dealer as I don’t want to “run around” and try and manage this issue with several escalations and so on lasting a period of months. This is why I have directly written to you for advice.

I would be very grateful if someone at a senior level could assist me with my journey into investigating this issue. As you can understand, I cannot be without a car and hence this issue is of the utmost importance for me.

Having read several blogs regarding this issue, I have found that I am not the only customer with the problem and that Mercedes have already recognised this as “skipping” and an “unwanted characteristic”.

www.mbclub.co.uk/forums/general-discussion/201420-...l

I am looking for the following please:







1.A quick resolution to the issue if Mercedes are already aware of a fix.



Or





2.A full refund so that I can go and purchase another car.


3.There will clearly be abnormal wear on the tyres due to this issue and I would like to know what Mercedes can do regarding this as clearly I will have to replace these tyres sooner than normal.





Gentlemen, I look forward to your reply as soon as possible.



I have copied in Mercedes customer service, David Gregory my sales executive at Mercedes Brooklands and Steve Palmer the General Manager at Mercedes Brooklands.

Thank you for your time.

Warm Regards

Rehan Siddiqui

The reponse was:

Dear Mr Siddiqui



In response to your e-mail to Mr Savage, I would like to acknowledge receipt.

We were sorry to hear that you are experiencing this issue with your GLC and can appreciate your concern.

This characteristic comes from flexibility within the tyre sidewall, the grip between the front tyres and the type of road surface being driven over. It is something which can be felt only at very low speeds, and when a certain percentage of wheel lock is engaged for turning. This is demonstratively more evident in colder temperatures due to the changes in the tyre rubber elasticity.

As per the Mercedes-Benz Digital Handbook for your car, we would always recommend the use of winter tyres for temperatures which fall below approximately +7 degrees. The recommendation given to improve this characteristic would be to change the tyres on your car to suitable tyres for the winter period.

Please be assured that this is a comfort issue and does not affect the safety or overall performance of your car.

Thank you for taking the time to make us aware, and I sincerely hope our response helps to allay your concerns.

Kind regards



Kylie Skilton

CEO Office

Mercedes-Benz Cars Limited



My response was:

Dear Kylie,

Thank you very much for your prompt response with this matter.

Unfortunately I cannot accept the root cause statement you have provided for the following reasons:

I took delivery of the car in September 2016 and this issue has been happening since then.

•This has been a very mild winter apart from the last couple of weeks with temperatures around 13 – 20 degrees. It was happening in September/October when temperatures were around 20 degrees


•The issue occurs on all types of roads, on my driveway at home, on a normal road, in my work car park, in shopping mall car parks – in fact everywhere.


•The issue is especially apparent when reversing at full lock at slow speed and the car judders/skids around 2-5 centimetres – this happens in either direction


•I have been driving since 1992 and have always had premium cars including 4x4’s and have never experienced this issue.


•I cannot agree that this is a comfort issue as the car should not slip/skip/lose grip at all at slow speed. This is also a safety issue.


Steve Palmer the general manager at Mercedes Brooklands has helped me to book the car in for inspection on Friday 13 th January.

If this issue cannot be remedied then I would like to proceed with a “rejection” of the car and request a full refund of the amount I have already paid including my deposit.

However I appreciate and understand that the car does need to be inspected first and Steve has been supportive in this matter.

Once the car has been inspected and any conclusions have been drawn by the dealer, I will keep you updated.

Thank you once again for your support.

Rehan Siddiqui



11/02/2017 - I have now had my car inspected by the delaer and my setup is text book perfect according to them. So as you can see, despite telling them I am disabled and this is dangerous, I have made no progress as yet.

Bryan Knight    on 12 February 2017

Sent to Gary Savage CEO Mercedes Complaints UK
Dear Sir
I am writing to bring to your notice the issue I have with my car probably like a lot of other RHD GLC owners
You will probably know the issue by now so I wont go into too much detail as my car WR65NVP like many others has this crabbing issue which it has had since I bought the car I asked my dealership and was fobbed with an answer that it was a characteristic of the car your words not mine < this word in the dictionary means a feature > very strange when I was sold the car I was not told of this characteristic/ feature; if I was told I wouldn't have bought the car.
Judging by the stone walling of Mercedes UK and the fact you are not accepting the fact this a fault and not a characteristic means you are probably hoping this will go away.
When I got the car checked by my dealership I was handed your letter about changing to winter tyres and this a comfort issue yes this is a comfort issue an uncomfortable issue for the customer and Mercedes in other words go away we are not going to do anything about it.
I understood Mercedes was blue chip company and prided its self on customer satisfaction that is clearly not the case when there is a lot of GLC owners out there who are unhappy with the car and especially with your response.
I will ask you one question and please a straight answer because myself and a lot of owners are not getting this at the moment would you spend £44000 on a car with a comfort issue I expect the answer would be NO
Please do not insult my intelligence and all the other GLC owners by referring me to the handbook and any other excuse you are giving us like the temperature. This is happening all year round and would you be happy if your car is jumping and knocking dramatically when you put a lock on and not a full lock at that.
Just to add where I work people have been asking about my car and obviously impressed with the look and some even interested in buying one but not now after I explained the comfort issue even my friend who has just ordered a GLE is having second thoughts now.
When I bought the car I also thought I was buying into a tradition of customer care and top quality engineering judging by this fault with the car and your lack of customer care this is obviously not the case this is the sort of treatment I would expect from a back street garage not a blue chip company.Also understand this unless you fix the fault the car will be blighted with this issue for ever so it will loose a lot of its second hand value and an awful lot of my hard earned money. If you decide not to do anything about this fault then I will be looking to get rid of this car at my first opportunity.
Hopefully this email will get looked at by yourself Gary Savage and not someone who will read and respond with a pre-rehea***d email like your letter to the dealerships but someone who is taking this seriously and intends to put it right as I don't think this is going to go away.

As you can tell I am very unhappy and angry

Yours sincerely Mr Bryan Knight

REHAN SIDDIQUI    on 12 February 2017

Hi all. I have sent an updated mail just now to MB CEO office/Gary Savage and my dealer:

Dear Gary and Kylie,

I hope you are well.

I would like to update you with the current situation of my car.

Firstly I am quite disappointed in the fact that the CEO office (Kylie) has not followed up with me after your last mail to me below. I would have thought that you would have mailed me back for an update given my physical circumstances.

Steve Perrett at MB World Brooklands has been wonderful, although Steve was also not able to fix the issue for me, as it quite clearly is a design/production flaw. Steve demonstrated the issue himself with a brand new unregistered car to my wife and I.

Steve had my own car examined and there is no technical fault with the car but as we all know, the issue of the crabbing and skipping is occurring with all of the production GLC/C class AMG cars.

Gary/Kylie, Last week I needed to do a u-turn and my GLC did not respond at all well at low speed as whilst I turned it continued on straight for a few inches and the same happened one recent night when turning left into my home drive way, the left turn did not execute and the car continued straight for a few inches, this was not safe at all. These incidents are on top of the daily ongoing skipping/juddering/crabbing/skidding.

As you all know from my last few mails, I am disabled having no hands and I wear two below knee artificial legs and therefore I would say that safety is of paramount concern to me. My experience is that I do not feel the car is safe and I cannot trust it. I also am not having any enjoyment at all from the vehicle due to this issue. If I had been made aware of the issue before the sale then I would have not placed the order and would have bought something else.

Kylie/Gary and Steve, as an organisation at Mercedes Benz UK, I would like to please request some additional urgent consideration for my case.

What I would like; is to formally reject the car and request my deposit is refunded and any payments I have made to date so that I can return the car and order something else.

Please could you consider my case as a priority and reply back as soon as possible so that we can start this process.


Thank You.

Warm Regards

Rehan Siddiqui

Ellpope    on 12 February 2017

FYI I spoke with my dealership today apparently a new update will be released on 17th Feb from MB HQ regarding the ongoing issues with the GLC, C and E class. Will let you all know once I have heard!

Tony Husband    on 13 February 2017

I also have the same problem with a GLC 250d and have had the car checked. They are adamant that it's quite safe and is a "feature". It's clearly a design fault and it's terrible that a company such as MB should continue denying it.
Tony (in Bath)

REHAN SIDDIQUI    on 13 February 2017

I got my reply today:

Dear Mr Siddiqui

I am sorry you are disappointed with my previous response, this was certainly not my intention.

To offer our assurances once more, following investigation completed by Mercedes-Benz Brooklands, this is a comfort issue and does not affect the safety or overall performance of your car. That said, I do appreciate your comments and we do recognise this remains a comfort issue for some of our customers and would like to reassure you that investigations are ongoing in the UK to try and minimise this characteristic.

We are therefore unable to support your request to reject your car and refunded your deposit and any payments made at this time.

Please rest assured, as soon as we have further information regarding this characteristic, we will of course let you know.

We appreciate that you remain disappointed by this characteristic, and understand this may not be the response you were hoping for, but this is our final position regarding this matter.

Kind regards

Kylie Skilton
CEO Office
Mercedes-Benz Cars UK Limited

Paul duffield    on 13 February 2017

What an absolutely disgusting response from Mercedes Benz UK. They ought to be thoroughly ashamed of responding with such a dismissive attitude.

This so called "charateristic" is causing misery and concern to so many GLC owners.

Where's the motoring press when you need them!!

Jean-Paul de Jong    on 15 February 2017

Sorry to hear Rehan - absolutely shocking response.

Jean-Paul de Jong    on 15 February 2017

It is absolutely shocking behaviour of Mercedes and quite unbelievable how they continue to fob us off. Please do make yourself known at www.mercedescrabbing.org if you haven't already. We collect some surveys, and are coordinating direct action at the moment.

Paul duffield    on 19 February 2017

Hi Jean-Paul, have you considered taking legal action independently?

Tony Mac    on 16 February 2017


Created a new video showing how bad the crabbing and juddering was earlier today when the outside temp was around 4 or 5 degrees. The first part of the video shows the car simply rolling backwards very slowly on the level drive. The second part is pulling away at the top of the drive, again very, very slowly and cautiously :(

youtu.be/g2wfEMQY0nc

If you have not complained to MB UK - Please do

Also, register and complete the owners survey at > www.mercedescrabbing.org/

Tony

Jean-Paul de Jong    on 16 February 2017

Created a new video showing how bad the crabbing and juddering was earlier today when the outside temp was around 4 or 5 degrees. The first part of the video shows the car simply rolling backwards very slowly on the level drive. The second part is pulling away at the top of the drive, again very, very slowly and cautiously :( youtu.be/g2wfEMQY0nc If you have not complained to MB UK - Please do Also, register and complete the owners survey at > www.mercedescrabbing.org/ Tony

Wow - that is just terrible :(

Jean-Paul de Jong    on 16 February 2017

In the meantime the latest campaign, live since this morning is; Dear Gary Savage, there is something you need to know.

Directly aimed at the CEO of Mercedes UK. Posts are starting to flood in from owners, and the page is beginning to build nicely. Only registered and verified users will have access to a form that will make a post automatically on that page.

www.mercedescrabbing.org/dea...omething-know/

So if you aren't registered yet, please do register and make your voice heard.

D Poulton    on 16 February 2017

Why don't you all park up at Mercedes UK Milton Keynes and invite the press set a date say next friday the 24th 7:30am

Ellpope    on 16 February 2017

Good idea indeed

soontobuy    on 17 February 2017

I have sent an email to both :

Britta Seeger ( Head of Global Sales at MB cars )
Marcus Breitschwerdt ( Head if MB Europe and previously head of MB UK )

Pointed out to them both that they need to take a look at what is going on in the UK and to call Gary Savage.

I have return receipts from both .....

Ellpope    on 17 February 2017

Update from MB

NN 8365 Tyre Skipping

17 February 2017


For the attention of Market Area Directors, Sales Directors, After Sales Directors, General Managers, Sales Managers, After Sales Managers, CSU Managers


Dear Colleague

We would like to provide an interim update to assist you with customers who have taken delivery of a car and have expressed a concern about this issue.

As previously advised in NN 8255, this characteristic does not affect the safety of the car, and independent technical inspections carried out by DEKRA have confirmed this.

We are aware of the customer and online speculation regarding the possible cause; a more detailed technical explanation will be provided shortly in response to these concerns. In the meantime, this week’s issue of Auto Express contains a report on the GLC which may assist with customer discussions.

We continue to investigate possible actions to minimise this effect and will communicate the results to you as soon as possible.

Basically no change!!!!!!!! Will let you know once I receive more updates.

Lucy Southee    on 17 February 2017

I thought you were getting a refund?

Ellpope    on 17 February 2017

Hi Lucy

Still deciding what to do, have been offered a full refund, re-order another GLC or upgrade to a GLE with a big discount. I was waiting till today for the new update to see if there would be any changes.

Marac    on 21 February 2017

Hi Ellpope, have you decided to action your refund and if so were you successful?

   on 18 February 2017

I've had the same problem with my glc 250d sport premium. I too was advised to change to winter tyres. This I did at a cost to myself. However rather then solving the problem it just masks it. It's still there however, although now less noticeable. What can we do about this. Ps Mercedes West London have been incredibly unhelpful and unprofessional.

RickZ    on 19 February 2017

Any suggestion my Mercedes that this is a characteristic of a 4x4 or SUV is ridiculous, I've owned an Audi Q5 S Line plus and an SQ5 and neither exhibited this issue. My new GLC 250d AMG Line Coupe did on 20in wheels with standard MO tyres fitted. Listers messed up with the spec of my GLC and claimed it had 20 in run flats fitted when in fact it had MO non run flats fitted, On realising their mistake run flats were fitted free of charge though MOE 285/20 aren't available so unmarked 19in wheels were fitted from a demonstrator on my GLC with run flats and the noise seems to have stopped, I have been refunded the £595.00 upgrade cost. On run flat tyres the side walls are significantly thicker than on standard MO tyres making them less prone to distortion when in a tight lock situation...

simon ewbank    on 20 February 2017

We had a test drive of a new GLC 250 yesterday and loved it, but found this site and the articles on the problems, so we cancelled the new car this morning, looks like we will be looking at Land Rover then.

MBUK are defo losing sales because of this issue, We paid the deposit and everything. Shame really nice car, but don't want future hassles.

Cheers si

REHAN SIDDIQUI    on 20 February 2017

Hi all.

I am now increasing my actions to enable me to get my deposit back and my monthly payments today from September 2016 up until the present. All I want to do is return the car and purchase something else to keep me mobile. I am considering approaching the national press, Watchdog and so on, as letters to the CEO Gary Savage are not working,

I have also created a short video of appeal to Gary Savage.

www.youtube.com/watch?v=3Mhn-cK3VIQ

   on 21 February 2017

Hi All, and thanks for the heads up, I've got a test drive today so will see how this goes. I read the post ref Porsche having the same issue, but luckily my friend is a DP at a main dealer so I had a chat, he said the same about the Porsche, and that it should mainly be when the tyres are cold, he had a new sales person from Merc who confirmed the same. So I feel a bit more open minded than I did, however will see how it goes.

The inner tyre wear is another concern, as I'll be eating tyres every 4-6 months at that rate.

Kim Slowe    on 21 February 2017

Hi I run a 250D premium plus with 18 wheels, air suspension and off road pack. In 5K miles have experienced no juddering despite the fact that I have to manoeuvre tightly to get the car into my garage. This may not be a universal problem..........

Edited by Kim Slowe on 21/02/2017 at 21:10

Lucy Southee    on 21 February 2017

Hi I run a 250D premium plus with 18 wheels, air suspension and off road pack. In 5K miles have experienced no juddering despite the fact that I have to manoeuvre tightly to get the car into my garage. This may not be a universal problem..........

It's great and very encouraging to find someone posting in a public forum that disproves the "Characteristic, they all do it" and "winter tyres will rectify the issue" statements the rest of us have received AD NAUSEAM from MB UK. Thank you for your honesty, it helps our cause enormously to show our cars are indeed suffering a manufacturing fault.

olivia Andrews    on 22 February 2017

Hi all,
My hubby hs emailed MB Swansea and also spoken to them.Car has been inspected on the 23rd of Jan and fault was raised and forwarded to the "manufacturer".upon follow up we have been told that we will receive information by the 17th if Feb.No word received as of yet and hubby has emailed again.Getting fed up with the run-around. Combined legal action is the way forward I believe.

   on 22 February 2017

You can add GLS350 to this crabbing debacle too..7 months old

Jean-Paul de Jong    on 24 February 2017

You can add GLS350 to this crabbing debacle too..7 months old

Seriously? I've had the x166 for 3 years on 21" wheels with the same continental tyres. Not once did I experience the issue that I am experiencing with my GLC43. I'm now actually in a loaner from my dealer a GLE350d and that one doesn't exhibit it either. The platforms for those cars are very different. Are you sure it is this issue and to the violent nature that is being exhibit in the videos? It would be terrible if it is. It maybe a good idea to record some video of what you are experiencing. As with respect, many say that all cars do it, but this issue is actually very different from the occasional tyre scrub that can happen with a 4x4.

Karen Campbell    on 22 February 2017

Just phoned Mercedes, same response as every one else - it's a problem with GLC, they are looking in to it and call the ombudsman if you want to take it further. Surely there is something else we can do? Mine is not even 6 months old yet!

Derosa    on 22 February 2017

Not confined to GLC. I have late '15 E class coupe and tyres are now useless at 8000 miles as they have "stepped" due to dragging at low speed. This means they are dangerous in the wet (handling and slow speed wheel spinning) and very noisy in normal dry driving, and even though they have 4mm of tread across 95 % of every tyre so are technically legal, they will have to be replaced.
Have experienced this crabbing issue really from day one but have now only seen the full impact having not heard of the issue before.
The dealer has done a geometry check which was all ok and in conversation they admitted that the steering geometry on this car coupled with the 19 inch wheel and tyre combination (Continental) means that 8k change outs are not uncommon, particularly if you do low mileage as I do. Happily quoted me just under £1K for a new set of continentals, not too politely declined !
New car due soon but wont be a Merc I'm afraid.

   on 24 February 2017

Hi All, I've had a GLC 43 on test for a few days with 19" wheels, and yes I did get the judder when turning at slow speed, I'm battling in my mind to understand if this happens at high speed too, however slips across the road due to the weight traveling forwards. Still wanting more information I called the dealer today, to ask to try a GLC with 20" rims, I've backed away from the 21" due to them being run flats. He had a GLC 250 to try with 20" rims and running Michelin tyres, temp was 7 degrees on the dash when testing and the car was cold. I didn't warm it up first, and went straight to the nears area to get some full lock turns in. The findings were yes the car juddered, however it was a lot less than the 19" rims on the 43, I wondered if the tarmac difference could be the issue, so I found some smoother surface to try it on, It was the same result. So, it's scratch the head time for me, I expected it to be worse on 20's than 19's, thus I'm now wondering if the tyre manufactures are making a big difference here, that said the sales guy did say he tried it last week, and it was worse than today. I think there is a balance to look at, the geometry to get the drive at higher speed, V the one at lower when turning, is there a happy medium???? I've also read that there are a few other cars doing this too, is this ideal, no it's not, will it change you life, well that's down to the individual. Decision time for me I guess??????????

Tony Mac    on 24 February 2017

Hello,

My understanding is the 21" GLC C43 wheels cannot be supplied with run flats. Also worth noting that sourcing winter tyres is difficult and expensive.

Afraid the cause of the crabbing and juddering remains a mystery. MB UK are telling owners its a characteristic of the GLC, that only effects the comfort of the drive and not safety. Not all cars appear to suffer with the fault, importantly none of the left-hand drive GLC's in Europe and the US crab or judder., implying there is a difference between the good and bad cars. We need MB UK to identify what this difference and fix the faulty cars.

Not much to ask for, after spending almost £50,000 on a premium brand Mercedes Benz, but not holding my breath for a resolution any day soon :(

Paul duffield    on 25 February 2017

Hi Tony, my 43 has 21" wheels with Continental run flat tyres and the tyre skip and crabbing is horrendous.

The dealership has lent me a GLC 250d with 20" wheels and it doesn't crab or tyre skip at all although the temperature today has been around 15C.

The dealership has the car in to do a geometry check using their Hunter alignment equipment. I hope they find a fault.

Jean-Paul de Jong    on 26 February 2017

Hi Tony, my 43 has 21" wheels with Continental run flat tyres and the tyre skip and crabbing is horrendous.

The dealership has lent me a GLC 250d with 20" wheels and it doesn't crab or tyre skip at all although the temperature today has been around 15C.

The dealership has the car in to do a geometry check using their Hunter alignment equipment. I hope they find a fault.

Are you sure? My GLC43 with 21" on Continental SportContact 5 do not have runflats. In fact Continental don't make run flat tyres in that size nor does anyone else with MO marking. Well not to my knowledge.

Guy Trembath    on 25 February 2017

Hi chaps
dealers have been notified that Merc admit it is a difference between the steering geomerty on the left hand drive cars as opposed to the right hand ones.

Right hand car owners will be offered free change to all weather tyres for cars with 18,19,20" wheels.

As yet no fix for 21" wheels cause they cant source all weather 21" tyres.

Dont need to accept the offer now, can save it till winter this year...so use your current tyres now and get a free set in winter.

Roversider    on 25 February 2017

Where have you heard this Guy?

If there is a problem with the steering geometry then shouldn"t that be fixed too? Or is that just too big an issue.

Lucy Southee    on 25 February 2017

How does that help owners who currently have 18" wheels and all season tyres AND have crabbing/juddering? Plus the MB "fix" of 18" on summer/all season tyres, 19" on all season tyres seems to be out of the window now.

These cars will bear no relation to the brochure or the order form/contract of sale in relation to performance, handling and fuel economy, plus who's going to store the swapped tyres and pay for the (at a minimun) bi-annual changes? The weather barely dipped below an average of 8 Deg C since I got mine.

Am I supposed to have winter tyres in the morning and change them in my lunch hour when the temperature has reached double figures....then swap them ready for my return home from work when it may be 5-8 Deg C and crabby???

The owner is VERY crabby, that's for sure.

Get real Mercedes, I know you are watching these forums. Go and get some lessons from BMW or Audi, they get the Ackermann and vehicle geometry right. You can then sort this mess out once and for all if you give two hoots about your customers in the U.K. Youve made sure the German LHD market hasn't got this problem.

Tony Mac    on 25 February 2017

Thanks Paul - the GLC 43 owners I know are all on non-run flats.

There must be differences in these cars because our GLC 250d on 20" wheels crabs and judders all the time, regardless of ambient temp, but significantly worse at lower temps. This was our car on 15th Feb with temp at around 5 degrees - not really winter conditions.

youtu.be/g2wfEMQY0nc

Hope they find something wrong with your geometry, but don't hold out much hope. I believe this fault is caused by a design flaw that will require more than a tweak of the wheel alignment, but hope I'm wrong :(

hallra    on 25 February 2017

Im with you Tony, I think the longer this goes on the more likely is that this unfortunately is a serious and very costly design flaw,.

Mercedes wouldn't purposefully let this go on as far as it has? But maybe I'm just naive.

hallra    on 25 February 2017

Nice property BTW ;)

JD McAllister    on 25 February 2017

Hi Tony Mac.That does not look or sound like a tyre or alignment problem. When you were getting the 'bump' on the wheel it looked as though the drive shaft was floating & forcing the hub to move out. The wheel moving out is very noticeable.The sound when you were getting on the hard turns was like the drive shaft joints being over angled & jamming then freeing. I think it's time an engineer was looking at it. I'm a retired engineer & I would not fancy driving your car,regards,JDmac.

Lucy Southee    on 25 February 2017

youtu.be/69fr6--1ox0

Comments????? My dealer said they "couldn't really tell" from these video clips sent 4 days after delivery.

Jean-Paul de Jong    on 26 February 2017

With thanks to Daba from glcforums.com

-------

24 February 2017


For the attention of Market Area Directors, Sales Directors, After Sales Directors, General Managers, Sales Managers, After Sales Managers, CSU Managers


Dear Colleague

Further to our interim update last week, we are now able to provide a more detailed technical explanation regarding this issue.

Due to the positioning of the front axle differential on right hand drive cars, the steering position differs very slightly compared to left hand drive models. When the steering is on full lock this steering angle difference can result in the front tyre skipping sensation. This is more pronounced during cold weather and when larger wheels and low profile tyres are fitted.

We can assure you that our technical specialists, as well as independent experts such as DEKRA, concur that the cars remain completely safe to drive.

Fitment of All Season tyres counteracts the sensation. We are therefore securing sufficient stocks of these to provide to customers who find this uncomfortable.

· Mercedes-Benz Cars UK will contact GLC customers who have already registered a Compass complaint:
• Customers with 17”, 18”, 19” and 20” tyres will be offered a set of All Season tyres (once available) and fitment free of charge
• For GLC 43 AMG customers who have cars with 21” tyres, a 21” All Season tyre is not currently available. We will offer these customers the option of taking 20” wheels and All Season tyres, or waiting for 21” All Season tyre availability

· We would ask you to please do the same for GLC customer complaints that you have received and managed locally or for any future GLC complaints about this issue until further notice

· Please also take the following action for customers who have ordered their car but have yet to take delivery, and for future customers of existing dealer and pipeline stock until further notice:
• Please make sure they are aware of this characteristic.
• Customers proceeding with delivery have the option to take All Season tyres as soon as they are available or to wait and change to them if/when they experience this sensation in Winter 2017/18.
• For customers who do not wish to take delivery of their GLC with summer tyres, please offer a courtesy car until the All Season tyres are available for their car.

For all the cases above concerning provision and fitment of All Season tyres, please submit a goodwill claim against damage code 2113800.
We will provide updates concerning any interaction we have with your customers, together with availability of the aftermarket All Season tyres and the logistics process involved.

Yours faithfully




David George Sally Jones
Sales Director Customer Services Director
Mercedes-Benz Cars Mercedes-Benz Cars


Emma Passmoor

Customer Services MBuk

D Poulton    on 26 February 2017

Just tested the 350 diesel with 20inch normal tyres, no problem at all, I was surprised because I did drive the 43 two weeks ago and was shocked how bad it was. I agreed to collect my 350 diesel on Wednesday.
Good luck everyone.

Bryan Knight    on 26 February 2017

I am being offered a free set of all weather tyres by MBUK to trial which are being sent from Germany and fitted at my dealership free of charge I am not sure this will solve the crabbing issue but I am prepared to trial these tyres and give Mercedes my feedback good or bad but especially with honesty which I think we really haven’t been getting from Mercedes UK watch this space.

Morky    on 2 March 2017

I have just been made the same offer after writing to the dealer on Monday

Edited by Morky on 02/03/2017 at 16:20

RickZ    on 28 February 2017

This is purely a thought, in light if the tyre replacement not being a final repair, which is actually the best option, do we allow the crabbing to continue releasing the forces generated during full lock manoeuvres potentially wearing tyres quicker or accept the all season tyre offer and the crabbing disappears but the forces are stored within the various steering mechanisms wearing these components quicker. Is it cheaper to replace tyres or a steering rack etc. My GLC will be going before 3 years if this isn't sorted correctly...

Edited by RickZ on 28/02/2017 at 07:53

REHAN SIDDIQUI    on 28 February 2017

Latest reply guys which I will try and see what happens, but by no means is the issue closed.

Dear Mr Siddiqui,

Thank you for your time just then.

As discussed, I am writing in relation to your Mercedes-Benz GLC220. I understand that you have experienced an uncomfortable sensation, like tyre skipping.

As you know, this isn’t a safety issue, but we do accept that it’s uncomfortable and not what you accept from Mercedes-Benz. We have been carrying out a lot of testing and we believe that all season tyres will resolve this characteristic. We would like to offer you all season tyres, at no cost to you. We believe that this will resolve the uncomfortable tyre skipping sensation you have experienced.

These tyres are currently being manufactured for availability in the UK. Once the tyres are available, your local retailer Mercedes-Benz of Slough will be in contact to arrange a convenient time to you for these to be fitted.

I am sorry that it has taken some time to investigate this issue and to offer a resolution for you.

Kindest Regards
Matt

Many Thanks

Matt Barnes
Customer Assistance Manager
Mercedes-Benz Cars UK Limited
Customer Services
MK15 8BA
Customer Telephone Number: 0345 120 6212
Retailer Line: 01908 301300 (Ext 6318)
customer.serviceuk@daimler.com

   on 28 February 2017

What performance hit would you expect to obtain moving to all season tyres, plus will the tread wear down quicker if it's softer compound?

   on 2 March 2017

Wheels on cars are supposed to roll around curves not skip. Whilst a tyre skips it is not generating any cornering force. Thus it should be regarded as a safety issue. In effect the incorrect toe out on turn is causing the tyre into a skid.

R Khokhar    on 2 March 2017

Hi All,

I was just in the process of buying a 250d AMG line Coupe, had handed over deposit, when Mercedes presented me with the 'disclaimer' notice regarding tyre skipping. Naturally I hit the roof and more so once I found out how many people are suffering from this problem.

I wanted to update you all on the recent note that Mercedes are issuing to new/existing customers as below:

"Due to the positioning of the front axle differential on right hand drive cars, the steering position differs very slightly compared to left hand drive models. When the steering is on full lock this steering angle difference can result in the front tyre skipping sensation. This is more pronounced during cold weather and when larger wheels and low profile tyres are fitted.

We can assure you that our technical specialists, as well as independent experts such as DEKRA, concur that the cars remain completely safe to drive.

Fitment of All Season tyres counteracts the sensation. We are therefore securing sufficient stocks of these to provide to customers who find this uncomfortable.

• Mercedes-Benz Cars UK will contact GLC customers who have already registered a Compass complaint:
• Customers with 17”, 18”, 19” and 20” tyres will be offered a set of All Season tyres (once available) and fitment free of charge"

I am still not going to buy this faulty car and Mercedes have again demonstrated that they are going to take the past of least cost to them by not recalling the vehicles, but instead, masking the issue with different tyres.

I'm off to a different retailer now.

Hope this helps

RickZ    on 4 March 2017

The ongoing crabbing issue and now I hear on the news a number of Mercedes Models including the GLC are being recalled after 51 fires have occurred after starting. I wonder if I can use this to reject mine, I've had enough of all this.

Follow link below

news.sky.com/story/uk-owners-of-75000-mercedes-car...6

Global recall of 1 million Mercedes cars over fire risk 'could include 75,000 in UK' Which says Owners of 75,000 Mercedes cars in the UK could be affected by a global recall of several models following reports of fires, according to reports. An issue with some starter components in cars made between 2015 and 2017 is thought to cause them to overheat. The fire risk has prompted Mercedes owner Daimler to recall around a million vehicles worldwide, covering certain A-Class, B-Class, C-Class, E-Class and CLA cars and GLA and GLC SUVs. There have been reports of 51 fires, with about 30 in the US. A Mercedes spokesman told Car Dealer magazine: "There are potentially 75,000 cars in the UK which will be affected by the recall. This is a recall which is yet to be issued." The company said a fix has been implemented in the production of new vehicles and cars already with dealers will be fixed before they are sold. The magazine said owners will be contacted in March. Of the million vehicles to be recalled, 307,629 are in the United States, which is 40,000 units less than Mercedes-Benz reported to U.S. regulators. The company did not immediately have a breakdown of where vehicles will be recalled outside of the United States. The United States is among the three biggest markets for Mercedes-Benz, the others being China and Germany.

Edited by RickZ on 04/03/2017 at 08:25

Guy Trembath    on 4 March 2017

This has nothing to do with the current crabbing issue in the UK so why mention it here ?

RickZ    on 5 March 2017

I've mentioned it here as it offers more leverage against MB as the GLC now has two faults...

Guy Trembath    on 4 March 2017

Have to say chaps that I am massively impressed with Daimler HQ on this.

I sent an email to the head of global sales in Germany trying to get some pressure applied on the UK MD.

This was to a main board member of Daimler.

Not only did I get a full response from their customer services team, but I have today received a letter from Daimler in Germany.

It says what we have already been told, however the fact that I got a personal response is impressive.

I dont know many corporations which would do this....

Hats off to them.

Guy

Tony Mac    on 7 March 2017

Mr Trembath,

I too have been talking to people who sit next to Mr Gary Savage CEO MB uk

However, words are cheap and the action they are taking is not appropriate to reslove the fault. I know GLC owners whose cars have been transported to MB HQ in Milton Keynes to test the All Season tyres being proposed. These tyres offer a very minor reduction in the crabbing, juddering and noise, most of which was almost certainly down to the cars being tested in recent weeks when the weather has been reasonably warm and not attributed to the tyres.

MB UK are telling owners that these tyres will counteract the fault - this is NOT TRUE

Also, owners of GLC's with staggered wheels - larger and wider rear wheels and tyres, will need to replace the rear tyres with narrower tyres that match the front wheels. Resulting in a perfeormance car like the GLC C43 AMG having to run on narrow wheels all-round, on all season low performance tyres, that look out of place in the AMG styled wheel arches - disgraceful and totally unacceptable after spending £50,000+ on a what is supposed to be a luxury car :(

Bryan Knight    on 4 March 2017

Guy
I will be massively impressed if and when they recall my GLC not only to fix the fire issue but the crabbing issue as well for a top of the range car it is so disappointing what next ?

I am not raising my hat yet or holding my breath I have lost total confidence in the car now with a risk of the car catching fire as well as the steering issue.

The car should never have been released to the unsuspecting British public

Bryan Knight

Lucy Southee    on 12 March 2017

I think the fire risk recall is only for petrol models so the majority of us on here aren't affected by that, but there may be a few potential barbequed crabs out there :D

Zoia Vetiul    on 5 March 2017

GLC 250 AMG Line in South Africa (also RHD)has the exact same problem. Car been back to the dealer 4 times since bought as new in November 2015.
MB Dealer maintains they know nothing of problem. Offered to do aligment if I replace the tyres which are badly worn after 20k km.

Tony Mac    on 6 March 2017

Hello Zoia,

I'm guessing no one in South Africa ever fits winter tyres to their cars?

Very few fit winters or all-season here in the UK, but MB are telling us we should - madness

If you could video the crabbing and post it on YouTube, it would make interesting viewing :)

Search GLC crabbing and juddering and you will find the various forums discussing the fault + learn what MB UK are offering owners as a sticking-plaster fix :(

RickZ    on 5 March 2017

There appears to be confusion regarding what type of all season tyres MB with be supplying based on their latest letter referring to aftermarket tyres, whatever that means. Will the tyres supplied be a new tyre manufactured as a result of collaboration between Mercedes and one of the major tyre manufactures. If this is the case how easy will they be to get hold of when the time comes to replace them, I imagine they will never be available off the shelf therefore price when you can get them will be a premium. The letter also suggests up to 20" wheels all season tyres are available but not for 21" and above. Only time will tell what's actually going to happen.

Ken Anderson    on 5 March 2017

I have an A class A250 4Matic and have the same problem, although not as Bad as the video examples on here. Are there any other A class owners who have the problem?

Tony Mac    on 7 March 2017

Mr Trembath,

I too have been talking to people who sit next to Mr Gary Savage CEO MB uk

However, words are cheap and the action they are taking is not appropriate to reslove the fault. I know GLC owners whose cars have been transported to MB HQ in Milton Keynes to test the All Season tyres being proposed. These tyres offer a very minor reduction in the crabbing, juddering and noise, most of which was almost certainly down to the cars being tested in recent weeks when the weather has been reasonably warm and not attributed to the tyres.

MB UK are telling owners that these tyres will counteract the fault - this is NOT TRUE

Also, owners of GLC's with staggered wheels - larger and wider rear wheels and tyres, will need to replace the rear tyres with narrower tyres that match the front wheels. Resulting in a performance car like the GLC C43 AMG having to run on narrow wheels all-round, on all season low performance tyres, that look out of place in the AMG styled wheel arches - disgraceful and totally unacceptable after spending £50,000+ on a what is supposed to be a luxury car :(

RickZ    on 11 March 2017

When I requested my MB dealer fit the same size wheels all around on my 250d AMG Line Coupe they said all GLC AMG derivatives come with offset wheel sizes which can't be replaced with the same size all around...

stephen Mack    on 10 March 2017

I have a 2016 c43 with 2,000 miles and this b***** noise when turning at low speed is so annoying maybe we should collectively set up an email, address and then as a group attack Merc UK about it
stephen mack

REHAN SIDDIQUI    on 13 March 2017

Mate you need to get with the story. This is what's been going on for months. Go to Mercedescrabbing.org

John Dimon    on 10 March 2017

I have an E43 on order with delivery due mid April. I have been concerned but also pragmatic. I have had a few AWD/4WD cars and all have made some noise, / crabbed under lock when cold. I owned a R35 GTR that I had to sign a discaliamer that I had been informed of noise and behaviour at slow and cold operation but wanted to put my mid at rest so arranged for a drive of a demonstration vehicle (E43 estate). Today' was about 14 !degress, car had 19" rims. Tied lock to lock , low speed manoeuvres and no problem. Thiis put my mind at ease for two reasons. Firstly, if my car, when it arrives misbehaves I will reject it as it shows some cars are different to others and secondly, and possibly more importantly, demonstrates this does not happen all the time so is less likely to be mechanical. To my mind, winter is no longer than 4 months, cold operation at full lock is no lore than 10 metres therefore over a 10 year span is no more that 240 km at worst of "irregular" behaviour (10 metres, twice a day, max 120 days a year and for 10 years). I would say largely irrelevant in the scheme of things. I don't want to be shot down but I can live with that

   on 15 March 2017

Hi,

I have a GLC 250d coupe. Mine has been on a flat bed twice in one week. went to a dealer to be fixed, and apparently it was a fan. Then a week later the same problem happened again, so another flat bed came out. I asked what the problem was and it turned out it was a broken wire. So the first dealer hadn't replace the fan, even though they my wife said they had fitted a new fan. Anyway mine does the same juddering, and have info that the car was designed for the American left hand drive market, and have admitted its a design fault. But today i have noticed when i turn my car of the hand brake is not being applied. And did you know that all the wiring is laced with chemicals that attracts rats.

Guy Trembath    on 19 March 2017

Hi All
I picked up my GLC 43 yesterday with 21" wheels. Yes it crabs a little but this is totally manageable by not going to full lock. That said..I have only had it for a day !

One interesting point..the latest MB brochure says that the tyres on the 21" wheels are 285/40 on the rear and 255/45 on the front. Mine came with 285/35 on the rear and 255/40 on the front. Just wondering if any other GLC 43 21" owners have the same ?

cheers
Guy

Tony Mac    on 19 March 2017


If it crabbed yesterday on new flexible tyres in relatively warm conditions, you'll be in for a shock when there's a few thousand miles on the tyres and autumn, winter, spring temperatures - it only gets worse, unfortunately I know from experience :(

Did you have to sign the Waiver / Disclaimer?

Edited by Tony Mac on 19/03/2017 at 22:24

Guy Trembath    on 20 March 2017

Nope, didnt sign the waiver, and have requested the free 20" all weather wheels as a 2nd set .

Tony Mac    on 20 March 2017


Have to say it's quite unusual having wheels and tyres changed twice a year, especially after buying the sporty C43 AMG with larger wheels and then driving it on smaller wheels for half of the year - very strange arrangement for owners south of Manchester :(

If you are happy to drop to smaller wheels I would suggest getting 18 or 19" max wheel size as 20" tyres behave as badly as the 21"

The big gig problem for many owners is storing and transporting the additional tyres & wheels - not keen on dragging dirty wheels into the back of our GLC. But I'm guessing your ' Very friendly ' local MB dealer will arrange free storage :)

Frankly, I'm amazed people give their MB dealer £40,000 - £50,000, sometimes more, and are prepared to accept such a faulty drive from the GLC - Shocking!

Edited by Tony Mac on 20/03/2017 at 12:59

Guy Trembath    on 20 March 2017

Has anyone received their replacement tyres or wheels+tyres combo yet.

Interested to know what MB are issuing ?

Dagzy    on 23 March 2017

After sending my dealer an auto express article were the last paragraph states that MB will be replacing the GLC tyres free of charge they have come back to me and confirmed this will be happening. I have been told they will be ordering a full set of all season tyres for my GLC 250 AMG and that I have three options what to do with the old ones:- 1) Keep them 2) MB to dispose of them 3) Or MB will store them for a charge I have yet to find out what tyres they will be putting on the car but if it cures this crabbing issue then happy days!!

Peter Turner    on 20 March 2017

My 250 Sport bought May 2016 has 18" wheels and crabs badly. I complained to the dealer and got the usual 'characteristic' comment. He demonstrated that the effect is worse on wet roads.

Apart from this, my car suffers electrical problems - windows and sun roof opening by themselves overnight (a number of times); headlights not switching off properly in auto mode, needing the switch to be used; LED light failure; uneven door trim. So very disappointing as this was probably my last car and an expensive treat for myself. A nice car to drive but I should have bought something else.

Bryan Knight    on 27 March 2017

I have just been informed there is a free set of all weather tyres ready to be fitted to my car at my local Mercedes dealership in Weston-Super-Mare unfortunately I have had to postpone this fitting until the end of April so will update when I have had them fitted. In know way will this free set of wheels affect my judgement on the crabbing issue. Watch this space

stephen Mack    on 29 March 2017

C43 CAB.
I also have just been informed there is a free set of all weather tyres ready to be fitted to my car at my local Mercedes dealership in Newcastle well done Mercedes

milomaine    on 30 March 2017

Do you know what make/size of tyre they have ready for you? I have a c43 coupe and yesterday I received an email from my dealer saying that Mercedes are still testing for the best tyre option for the c43

RIW    on 29 March 2017

I have had the tyres fitted to my GLC250 by the Newcastle dealership after months of emails and phone calls. It does seem to fix the problem however the tyres are much smaller in size and the car does not look as good as a result. Also MPG is down to 41MPG from 45MPG probably because of the softer compound in the all season tyres. Wondering what to do ?

Not very happy but glad the problem is fixed but its going to cost me long term with the loss of MPG and the car looks little odd with the smaller tyres.

Tony Mac    on 29 March 2017


What size tyres have you gone from and to?

What make of tyres have been fitted?

Did you keep the old original tyres?

Do the new tyres have any noticeable impact on handling?

Gpaspj    on 30 March 2017

I totally sympathise I wouldn't be happy as the car is not now the one you purchased. I personally find it unprofessional of Mercedes to expect people to accept tyres to mask the "design issue ",
especially owners who weren't informed about the crabbing, juddering, skipping at point of sale. A design mishap has occurred and Mercedes should recall the vehicles for a substantive repair.

DEREK SHORTALL    on 4 April 2017

My dealer fitted 4 new Pirelli Scorpion Verde All Season 235/60/18 tyres to my GLC last week & I am very happy to say that they have totally transformed the car. The ride/turn in is so much better and the crabbing issue is gone completely & that's after an abusive test trying very hard to induce it.
Derek.

RickZ    on 20 April 2017

Mercedes are the most unprofessional company I've had the displeasure to deal with. They supplied the wrong size all weather tyres for my 3 month old crabbing GLC Coupe 250D AMG Line. They then claimed the info for my vehicle on their database was incorrect after I'd previously been informed by Listers all info on the database was correct. Listers then submitted another claim for the correct size tyres last week, the latest update is the guy who received the new claim at Mercedes has gone on holiday and nobody knows anything about it so Mercedes requested Listers submit another claim. How is it they can't track the lost claim against my registration number or at least to Listers who ALLEGEDLY submitted it. Mercedes have admitted the crabbing issue exists on RHD GLC's only, they're fobbing us of with all weather tyres rather than rectifying the fault so that the RHD GLC drives like the LHD without crabbing whichever tyres are fitted and they treat us as though they've forgotten we are customers.

bmw    on 18 May 2017

Has there been any progress on this? No updates for a while.

Ldt17    on 19 May 2017

Are there any further updates on this issue please? The GLC is my favoured car but wouldn't want to place an order until this has been resolved. Thanks in advance.

Edited by Ldt17 on 19/05/2017 at 20:03

M.M. Falzon    on 27 May 2017

I am also highly interested in the GLC 250 d 4MATIC AMG Line Coupé, but hearing the above story line which by the way is utterly shocking and unbelievable to say the least, considering that a 50 to 60 K car would do such a thing (irrelevant if it is just a comfort issue or not - this will never justify the defecte), I will reconsider and opt for the premium rivals of the SUV class instead, unless an improved version will come out soon...
Any information or knowledge from anyone regarding the present manufactured GLC situation please?

Martin Rockport    on 2 June 2017

Still waiting for availability of replacement tyres... now two months later than they said they'd be. They're either having trouble sourcing enough of them to go round or they've [conveniently] forgotten because I'm not on the phone to them every week.

Very disappointed.

Suzannah Stuart    on 10 June 2017

We bought a new GLC in Jan 2016. It broke down with no warning on a busy A road in April 2016. The fuel pump had apparently failed without any warning. The air suspension then failed totally and the car had to be towed away in August 2016. It was in the workshop for nearly three weeks while they tried to fix it. The air suspension failed again three weeks ago and the car has been in the workshop ever since.
Mercedes are of the view that we haven't been inconvenienced at all by all these dangerous problems on the car. The car also has the steering/crabbing problems everyone else has reported and terrible screeching brakes (another known problem with GLC's). To resolve our complaint we have been offered £1,500 off another Mercedes- I honestly don't know whether to laugh or cry. I never want to even see a Mercedes again after all the problems we have had. The head office complaints department are dreadful and totally refuse to accept that, through no fault of our own we were sold a defective and dangerous car.

BTW It has depreciated, based on the value if it can be fixed, at arounf £1,000 per month since we bought it - so we have lost £1,500 in depreciation alone just in the six weeks and counting it has been in their workshop. What a quality firm Mercedes isn't.

Csaba J    on 11 June 2017

Hi, I am from Australia.
I bought a GLC 43 AMG Coupe that has very serious steering issues. The car shows the same crabbing issues and the front tyres are close to replacement after 4500 kms / 3 months. ($1,000 for the tyres 3 times a year...how cool is that?!)

In addition, the steering is very inaccurate on a wet surface. It's like driving in snow. It is clearly the worst car I've ever had.

The dealer thinks that all these issues are just the characteristics of the car... well, if it costs me a set of front tyres every 5,000 kms, then it's a fun feature for sure

MBGLC43 Owner    on 15 June 2017

Hi, I'm from Australia too, Melbourne.

I bought my GLC AMG43 back in November 2016 and when it's wet I have the same crabbing issues reported here. It's getting particularly bad as we're just entering the winter months - but it's not that cold, we're talking about 12 degrees and when the car is loaded with 5 people its damn right unsafe - got 2 km down the road last week and had to do a u-turn and road was slightly wet, 5 people on board, at low speed, about 15 km an hour and the car continued in a straight line, making a huge racket and everyone in the car asking 'what the hell is wrong with your car'? And the car has only done 3400 km.

I've just got it back from the Mercedes Benz dealership who know is a known problem and expressed that Mercedes Benz Australia know it's a known problem. The official term from the dealer is 'it's not a fault, it's a know characteristic of GLC's'. Apparently the dealership is full of very unahppy GLC owners with the same problem and it's a headache MB Australia are very nervous about (given Australian's are the largest purchasers of AMG vehicles per captia in the world and MB cars are No 1 in the luxury category here you can see why).

The dealer completed a full wheel alignment on all four wheels free of charge. I'll update this forum over the next few days as to whether this helps or not. But given the team at the dealership didn't look too convinced this was going to really help I suspect not. More to come.

MBGLC250d    on 18 June 2017

Hi MBGLC43 Owner ,
Did you get a print out, before and after or wheel align settings, important info.
I'm in Melb and have had to pay for two align's, total cost to date $500. Not happy !
Crabbing returning with cold mornings and wet roads.
I have Pirelli run flats on 20" rims

MBGLC250d    on 19 June 2017

To all Aussie and UK (read RHD vehs) readers, some interesting findings.
Those or us with 17', 18', 19' and 20' rims - no joy at this stage re Continental tyres in our rim sizes, mine is 255/45 R20.
There is joy for owners with 21' rims it appears.
Continental only import an Audi style Conti Sport Contact 5 in our 20' size, optimised for Audi with AO stamping.
There are no M&S tyres in Oz either for our casing, but there is a Conti/mercedes liaison person within Conti Oz HQ.
I had thought of down sizing my rims from 20' to as low as 17' if there were suitable tyres, but at this stage no Conti options, unless there are in Europe or UK and then maybe...... MB Oz might see fit to have Conti import them.
As to availiability the 20' AO style, well non in Oz till ship arrives around 7 July. In regards the 21" that our good friend in Adelaide has, new supplies of that style will hit our shores around 21 Jul.
Conti were very helpful and I am expecting a call back from their tech people to discuss options further, but without the 255/24R20" tyres I am not sure what can be suggested.
Hopefully MB UK and MB Oz are talking re owners with sizes other than the 21" solution.
Time will tell. Maybe I have to go non runflat and choose another brand, style. Still not sure if having a firm sidewall helps issue or better with a softer, more flexible sidewall to alleviate juddering ? Decisions, decisions !!!
Hope this helps with you looking at options as well.
Please share your thoughts and findings.

LWS    on 20 June 2017

My Aussie GLC250d 20" rim, its winter now and it's wet, the grabbing are worse then last year winter, and it getting serious for me now. In contact with MB again, waiting to hear back from them.

MBGLC43 Owner    on 20 June 2017

Hi, Aussie GLC43 AMG owner here again (see my original post at base of this one)

Unfortunately the wheel alignment from MB dealership was no help at all. Nothing has changed, car just 'crabs' across the roadway at slow speed, particularly bad in wet - also bad in wet/dry in reverse coming out of parallel parking spots. The service staff at Mercedes Melbourne dealership advised next stop for me is Mercedes Benz head office (I spoke to two separate guys at MB dealership Melbourne who were terribly embarrassed about the problem - whilst both were pushing the company line 'this is a characteristic of GLC's' they both felt as MB customer I deserved better and have directed me to MB headquarters in Mulgrave, Melbourne. It was also clear that I'm just one of many unhappy GLC customers, so their is clearly a groundswell forming here. They also hinted that MB Australia is working on a possible solution to do with supplying new/different tires to GCL customers... but this was very vague and I couldn't pin them down it being a 'fact'.

So my next stop is MB HQ Australia offices.... I suspect this might take a few days/weeks to get a response so will update when I have more to say for sure.



MBGLC43 Owner 5 days ago post

Hi, I'm from Australia too, Melbourne.

I bought my GLC AMG43 back in November 2016 and when it's wet I have the same crabbing issues reported here. It's getting particularly bad as we're just entering the winter months - but it's not that cold, we're talking about 12 degrees and when the car is loaded with 5 people its damn right unsafe - got 2 km down the road last week and had to do a u-turn and road was slightly wet, 5 people on board, at low speed, about 15 km an hour and the car continued in a straight line, making a huge racket and everyone in the car asking 'what the hell is wrong with your car'? And the car has only done 3400 km.

I've just got it back from the Mercedes Benz dealership who know is a known problem and expressed that Mercedes Benz Australia know it's a known problem. The official term from the dealer is 'it's not a fault, it's a know characteristic of GLC's'. Apparently the dealership is full of very unahppy GLC owners with the same problem and it's a headache MB Australia are very nervous about (given Australian's are the largest purchasers of AMG vehicles per captia in the world and MB cars are No 1 in the luxury category here you can see why).

The dealer completed a full wheel alignment on all four wheels free of charge. I'll update this forum over the next few days as to whether this helps or not. But given the team at the dealership didn't look too convinced this was going to really help I suspect not. More to come



JLambas    on 20 July 2017

Hi mbglc43 owner

I am also in Melbourne with the same car and the same issue. I took delivery in Nov16 and have had the issue from the start but is def worse and front tyres look bald. Very horrible feeling as this car was over 110k!!

Drop me an email so we can perhaps approach them together
JLambas@gmail.com

MBGLC250d    on 20 June 2017

To Aust customers with GLC. Early days yet, but customer in Sth Aust has had fitted by MB and Dealer, Conti Contact Sport 5 (*) star marking, with Conti seal in tyre (* marking is for BMW and Rolls Royce models - but seems to work for GLC too). So far on cold days all seems good. He is yet to report on wet day factor. Hopefully this might work longer term and there is no hidden mechanical or gearing damage if juddering eliminated. No idea what tyre replacement cost will be, but cynically they will sell a lot to GLC 43 owners with 21" rims if it prooves to be the solution or the 'holy grail'...!.

MBGLC250d    on 24 June 2017

What tyres are being fitted to 20" rims either here or in UK or other RHD markets ?
My tyre size is 255/45 R20 , 101w rating.
Any info either here or PM would be appreciated, we have a250d.
Also what tyres for the 250d Coupe, 255/45ZR20 on front and 285/40ZR20 rear.
I'm in Australia and MB AU look like testing or providing yet unspecified tyres, Would like to be a jump ahead with as much info as possible, epeially if your tyres are now working or more impotant if what has been provided is a 'fail'.

AMG C43 Coupe Owner    on 28 July 2017

AMG C43 Coupe

Sydney resident. Picked up my dream car (or so I thought) from MB Parramatta in April 2017. Noticed the juddering, crabbing the first time I turned the car out of my driveway.
Checked the car in to the service department twice but was told on each occasion that they hadn't been able to recreate the phenomenon.
I explained that it was most obvious first thing in the morning and I returned the car to them for a third time, saying they could keep it until they identified and rectified the problem. A week later I had a call to say that they had replaced some bolts in the steering mechanism and all was fixed. Only if anything it's now even worse!
At no time did MB Parramatta let on that this is a known and common problem.
The truth only came out when I finally insisted on a meeting with the service manager. I'm now advised that the dealer is very well aware of the problem and is maintaining a log of all new car owners reporting it. Apparently they are waiting on Germany to come up with a solution but I shouldn't hold my breath. In the meantime they assure me that my car is safe to drive.
Does this mean that BM are acknowledging that this is a defect that needs to be rectified, or is it the latest fobbing off tactic?
I have written to BM Parramatta today to express my concern as to what damage, wear and tear etc will be caused in the interim.

Martin Rockport    on 29 July 2017

Finally got the tyres replaced on my GLC250d. They replaced the 255/45/20 Pirelli Skorpion Verde with Vredestein Quatrac 5 and inflated them to 2.5bar all-round. The steering feels slightly (but noticeably) heavier and there's less tyre noise (both of which are welcome improvements in my opinion)... but more importantly, no tyre skip that I can detect. Will need more time and more temperature/weather variation to know for sure but it's a positive upgrade so far.

MBGLC43 Owner    on 4 August 2017

Hi, Aussie GLC43 AMG owner here again (see my 2 original posts at the base of this one).

Good news. After writing to MB head office and then talking to their Customer Service Manager they agreed to replace the front tyres of my GLC 43 at no cost to me. They have written my a lovely letter, fundamentally saying 'this is a characteristic of the car, however, in good faith they will replace the front tyres to a different type at MB's cost'. I got the car back yesterday from the dealer and the new tyres seem to have solved the problem. They are Conti Star 5's. My MB always had a big problem in dry and wet leaving my garage in the morning and on the first few turns, crabbing in a straight line. This morning it is very cold and wet in Melbourne and to my delight no crabbing when I drove to work. I feel so much more safe with this new experience.

I must say the whole thing has left me a rather sour taste in my mouth re the experience between the dealership and MB Australia. The Dealership saying 'nothing we can do about it', the Factory saying 'why didn't the dealership offer you this solution', then back at the dealership them saying 'we really only do this for clients who push hard re being unhappy'. Hey MB Australia, how about writing to all your GLC 43 customers with an apology and replace the front tires? As a 43 owner I'm not sure I'm going to buy another MB next time around (which is sad as i've had many...), simply based on the way you've treated me and the poor dealership experience.

My advice to other 43 owners, if the dealer wont agree to replace your front tyres immediately then advise them you believe the car is unsafe, that you've read the many forums on the problem and that you will write to MB Australia. I was very polite in my dealings with MB but held firm on my view the car they sold me was faulty and unsafe. And whilst they don't agree with my view they did agree to replace the tyres - which has now, as of today fixed the problem.

Whilst I had the issue resolved at long last, if MB wasn't prepared to come to the party then my next step was to make a claim at VCAT (state consumer authority) for a full refund on the purchase and write to the head of the ACCC (Australian Competition and Consumer Council) regarding 'false and misleading conduct by MB Australia and the dealership' in terms of selling me a product that they knew was faulty at the time of selling it to me. And of course the Australian media was next on my list, which I am surprised haven't yet made a big issue of the problem but suspect that is just a matter of time.

I'v always been a big advocate for the MB and AMG brand, but it's going to take a very long time before it's restored, perhaps never.


Previous Post

Unfortunately the wheel alignment from MB dealership was no help at all. Nothing has changed, car just 'crabs' across the roadway at slow speed, particularly bad in wet - also bad in wet/dry in reverse coming out of parallel parking spots. The service staff at Mercedes Melbourne dealership advised next stop for me is Mercedes Benz head office (I spoke to two separate guys at MB dealership Melbourne who were terribly embarrassed about the problem - whilst both were pushing the company line 'this is a characteristic of GLC's' they both felt as MB customer I deserved better and have directed me to MB headquarters in Mulgrave, Melbourne. It was also clear that I'm just one of many unhappy GLC customers, so their is clearly a groundswell forming here. They also hinted that MB Australia is working on a possible solution to do with supplying new/different tires to GCL customers... but this was very vague and I couldn't pin them down it being a 'fact'.

So my next stop is MB HQ Australia offices.... I suspect this might take a few days/weeks to get a response so will update when I have more to say for sure.



MBGLC43 Owner 5 days ago post

Hi, I'm from Australia too, Melbourne.

I bought my GLC AMG43 back in November 2016 and when it's wet I have the same crabbing issues reported here. It's getting particularly bad as we're just entering the winter months - but it's not that cold, we're talking about 12 degrees and when the car is loaded with 5 people its damn right unsafe - got 2 km down the road last week and had to do a u-turn and road was slightly wet, 5 people on board, at low speed, about 15 km an hour and the car continued in a straight line, making a huge racket and everyone in the car asking 'what the hell is wrong with your car'? And the car has only done 3400 km.

I've just got it back from the Mercedes Benz dealership who know is a known problem and expressed that Mercedes Benz Australia know it's a known problem. The official term from the dealer is 'it's not a fault, it's a know characteristic of GLC's'. Apparently the dealership is full of very unahppy GLC owners with the same problem and it's a headache MB Australia are very nervous about (given Australian's are the largest purchasers of AMG vehicles per captia in the world and MB cars are No 1 in the luxury category here you can see why).

The dealer completed a full wheel alignment on all four wheels free of charge. I'll update this forum over the next few days as to whether this helps or not. But given the team at the dealership didn't look too convinced this was going to really help I suspect not. More to come

Stephen Skok    on 11 August 2017

Coming up in October is the annual world conference of MB car club presidents, hosted by MB in Stuttgart. At the last meeting of the Melbourne club, a member requested that he should table this issue at the conference. So if you have a a crabbing issue & belong to a registered MB club, then get your president/delegate to also raise this issue.

What do you think?

   on 25 August 2017

An interesting conversation with AMG yesterday following a referral by MB C.S regarding my GLA45AMG tyre skipping.

In summary, I was informed the tyre skipping I am experiencing is characteristically different to that experienced by GLC owners. (Having viewed YouTube videos from GLC owners it's identical). An interesting assertion that I challenged due to the fact that they haven't even examined my car!!! The vacuous fluff response to that challenge was classic and somewhat incredulous.

The conversation then moved on to a suggestion that in order to reduce the tyre skipping, I change to all season tyres or winter tyres.

I then advised that due to research linked to the tyre skipping you can only obtain one tyre for a 235/40r20 AMG rim (Continental) and that is 'summer use'.

The summarised response was.... It is therefore my fault for purchasing a car with 20 inch rims.

Mmm, so I should have an in-depth knowledge of rims, tyre replacement and performance tyre characteristics before I sign on the dotted line.

(Having perused Autotrader most GLA45AMGs for sale are fitted with 20 inch rims.... Potential purchasers take note).

I bought it from an MB dealership as an ex demo with the 20 inch rims and was not informed by the sales assistant that it may tyre skip due to the larger rims, nor would I be able to fit anything other than summer tyres to my performance car- he knew I lived in Wales (United Kingdom) where snow and ice can be expected each winter.

I was eventually offered 'as a gesture of goodwill' a 50% reduction on 19 inch rims with all season tyres. I did state that if I was a GLC owners and only summer tyres were available I would be offered smaller rims and all season tyres at no cost. I was advised I'm not a GLC owner, that offer only applies to GLC owners and if I remain unhappy I can take my complaint to the Motoring Ombudsman.

In summary, I am getting the exact same MB corporate waffle as those early GLC owners who were experiencing tyre skipping and getting little joy except my having to pay more money to change rims to reduce a problem that existed when I bought the car.

Unfortunately, I suspect the critical mass of complaints by GLC owners which 'forced' MB to act will not be repeated by the very few GLA45AMG owners. I watch with interest how other non GLC owners experiencing the same problem get on.

The battle continues

MBGLC250d    on 5 September 2017

Good news !!
Mercedes and Dealer have come to the Party and are helping. Melbourne Aust.
Fitted today
255/45/R20
Goodyear Eagle Sport All Season ROF tyres x 4.
Made in Germany, MO Extended, Run Flat technology !!!!, rim protector, extra load 105V
Treadwear 560, Traction A, Temp A, side facing out, Wet B, Fuel C and noise 70db.
Drove home in pouring wet and cold, no crabbing, quieter and sooo much better over speed humps, would not know RFT !!
Too wet to stop and check tyre presures. So will run them in for next 500km, that will be weekend. Very optimistic this will be ok. Very surprised RFT !. Just hope M&S rating will give me 40-45000km like Pirelli, but there may be a trade off, time will tell. In US they have a 50000km g'tee, looks like Oz might miss out on this feature.
Cannot source these tyres commercially yet in Oz, hopefully the supply chain will start to stock for replacements.
Thanks for everyone's help and info, really appreciate all contributions - I have learnt a lot. .

Add a comment

 

Ask Honest John

Value my car

Amount to borrow
Sorry. The minimum loan amount is £1000
To pay back over

My credit score

Best available rate 9.20%

Total repayment £9,304.93

Total cost of credit £1,804.93

£155.08

60 monthly payments

Apply now

Representative example

The Representative APR is 13.2% (fixed) so if you borrow £7,500 over 4 years at a rate of 13.2% p.a (fixed) you will repay £199.21 per month and repay £9562.20 in total.

;