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Timing chain failure on BMW X3 7 May 2014 (Ask HJ)
We brought a 2007 BMW X3 from a second hand car dealer, but 10 weeks later the timing chain failed. The garage where we brought the car have said they... -
Out of warranty MINI fault - what are my legal rights? 30 Mar 2015 (Ask HJ)
My wife has owned her 2011 MINI One D from new. The other day the car started making a rattle from the rear driver's side. Upon closer inspection the bolt... -
What rights do I have for a car bought from a private seller? 9 Aug 2024 (Ask HJ)
I bought a Vauxhall Astra 2011 car from a private seller, who mentioned in the advert, verbally, and on WhatsApp that it was in good condition. I was allowed... -
Can we reject a Mazda 3 for a DPF issue? 11 Nov 2021 (Ask HJ)
Four months since buying a 2014 Mazda 3 2.2-litre diesel and on the day of collection the DPF warning light came on. The garage has attempted to repair... -
My new Skoda Karoq 1.5 kangaroos in first gear. What do I do? 14 Sep 2020 (Ask HJ)
I was led to believe the kangarooing problem in 1.5-litre Volkswagen Group engines had been fixed. My Skoda Karoq 1.5-litre still stutters in first gear.... -
Can I reject my faulty car because of an issue with the infotainment? 10 Mar 2020 (Ask HJ)
I bought my Citroen C3 Aircross from a Citroen dealer on 8 May 2019. It was a pre-registered car with 10 miles and had first been registered on 29 March... -
My new car seems to have an issue with the paintwork - what can I do to rectify this? 4 Mar 2020 (Ask HJ)
I have a new Volkswagen Golf Estate with metallic paint. I purchased the car on February 1 2020 and have covered 223 miles. Today is the first day the... -
Undisclosed faults on used car - what are my rights? 4 Sep 2016 (Ask HJ)
I bought a 2008 Vauxhall Zafira from a local garage in January this year. I was aware of a couple of minor cosmetic issues but this was to be expected... -
Car supermarket has sold me a dangerous car - what should I do? 22 Jul 2016 (Ask HJ)
I recently used a car supermarket to purchase a second car. I used this company because I thought they were reputable and on their website stated their... -
Nissan Juke gearbox failure 17 Jun 2016 (Ask HJ)
I have a Nissan Juke 1.6 automatic. The vehicle has covered 31k mileage, but is five months outside the original three year warranty. Nissan have quoted... -
Car supermarket sold me a S-Max with hidden accident history - what can I do? 17 Sep 2013 (Ask HJ)
A few months ago I bought a 2011 Ford S-Max from a well-known car supermarket. After less than a month of ownership the car started rusting. I took it... -
Bought a car with lots of faults 16 May 2011 (Ask HJ)
I bought a 95 MX5 from a specialist garage 6 weeks ago. I have recently sent it to my local garage to get a few things looked at and asked them to do an... -
Discovered bodywork damage on manufacturer approved used car - should the dealer repair it? 29 Jun 2017 (Ask HJ)
I bought a manufacturer-approved used car in January of this year, from a dealer some distance away. Recently giving it a good clean, I discovered that... -
Should the dealer replace a chipped windscreen on a secondhand car my son has bought? 21 Sep 2013 (Ask HJ)
My son recently agreed to purchase a secondhand car from a large reputable main dealer. Before taking delivery but after signing and paying for it he noticed... -
Confuser rights 26 Sep 2009 (Ask HJ)
I would be most grateful for your help and guidance in dealing with my local Toyota garage. I bought a new Toyota Previa GLS D4D 8str on 30/3/01. Some... -
My Nissan Figaro's power steering fault is proving difficult to repair - is the dealer liable? 24 Mar 2012 (Ask HJ)
My daughter purchased from a dealer a 20-year-old Nissan Figaro with a full three-month warranty. She returned the car as the power steering was leaking.... -
New car has broken down - can I reject it? 11 Feb 2016 (Ask HJ)
I picked up my brand new Ford EcoSport a few days ago. Within 24 hours, it had a steering lock fault and would not start. I was forced to call out the... -
Two year gap between build and registration date - do I have any redress with the dealer? 10 Dec 2016 (Ask HJ)
What is the legal position regarding buying a used car with a 2009 registration, which turns out from the VIN number to have been built in 2007 but not... -
Do traders have to declare Cat D cars? 26 Feb 2015 (Ask HJ)
I bought a used car from a trader recently, only to later discover it is a Cat D. Is this legal? Surely the trader should have told me about this? -
Thanks for your help with my problematic 2009 Volswagen Golf TSi. 23 Nov 2013 (Ask HJ)
You may be interested to know that my 2009 1.4TSi Golf has had a new engine put in it, free of charge. Despite the car being slightly over three years...
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