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Can a dealer sell an accident damaged car and not disclose it? 24 Jul 2013 (Ask HJ)
I purchased a 2010 Volkswagen Polo on behalf of my Mum from a local authorised dealer. Within a week of getting the car, my Mum noticed a clunk upon starting... -
Faulty SEAT Ibiza - am I entitled to a refund? 29 Jan 2015 (Ask HJ)
Three months ago I bought a 2011 SEAT Ibiza Cupra 1.4 TSI with 180PS. Since then I have noticed that the car uses a lot of oil. About a litre every 1000... -
Can my insurer get away with an unfair payout for my written off 2005 Porsche Boxster? 30 Mar 2017 (Ask HJ)
My cherished 2005 Porsche Boxster 987S was involved in an accident last week and was sadly declared a write-off by the insurance company. I bought it from... -
I've had a terrible experience with Hyundai warranty repairs in France. 18 Jun 2010 (Ask HJ)
I bought an i30 in March. I have been in France for a few weeks. It now stutters and stammers. I tried the Hyundai dealer in Periquex, they don't deal... -
My engine needs replaced - is the garage that changed the timing belt, but not water pump, at fault? 23 May 2017 (Ask HJ)
When I agreed last October to buy a Saab 9-3 TID convertible with 69,000 miles, the garage agreed to change the timing belt. The engine cut out and stopped... -
Can you recommend an SUV available on the Motability scheme? 15 Mar 2022 (Ask HJ)
We've followed you advice over the years which guided us to a second hand 09 plate Mazda 5, and a beautiful brand new 18 plate Mazda CX-5 Sport Nav. Due... -
Hyundai ix20 vibration 5 Nov 2016 (Ask HJ)
I own a 2012 Hyundai IX20 blue motion 1.6 diesel. I bought it second hand in 2014 with 16000 miles on the clock and a full service history. Since then... -
Dealer refusing to show servicing paperwork 14 Nov 2012 (Ask HJ)
I've owned a 2004 Volvo V40 1.8 for about a year. I bought it from a doctor friend who was emigrating and so far it has given no problems at all. Although... -
If we claim on a policy with my daughter as a named driver - does she have to tell her own insurer? 19 Jan 2018 (Ask HJ)
In December, our car was showered in gravel from a lorry that sped by. Our windscreen was cracked and the stones left my driver door and bonnet covered... -
Mercedes-Benz C-Class coolant problems 25 May 2016 (Ask HJ)
My Mercedes-Benz C250 CDI W204 is four years old with just under 32K miles on the clock. Yesterday it came back from its service and the dealer informed... -
How often should I service my BMW 320i? 27 Apr 2016 (Ask HJ)
I've just taken the plunge and bought a three year old BMW 320i. Following your advice, I am getting the oil changed at a maximum interval of one year/10k... -
Can an aftermarket ECU cause DMF failure? 22 Oct 2014 (Ask HJ)
I own a 2010 SEAT Alhambra, which has suffered a dual mass flywheel failure. The car has covered less than 35,000 miles and has a full service history.... -
OEM DPF not fit for purpose 20 Jun 2013 (Ask HJ)
I have recently had the diesel particulate filter replaced on my 2008 Vauxhall Zafira, which has covered 50,000 miles. The DPF was diagnosed as being blocked... -
Looking for an Audi A3 replacement 22 Dec 2012 (Ask HJ)
My wife has a 10-year old Audi A3 that has covered 60,000 miles. A high proportion of her driving is in town and on shortish runs; now she wants a new... -
Our car was written off but I disputed this - should I go to the Financial Ombudsman? 15 Nov 2018 (Ask HJ)
My wife had an accident and as a result the insurance company wrote the car off. I disputed this, but the engineer stuck by his decision. Having got the... -
Warranty company refusing to pay for new clutch? 3 Oct 2015 (Ask HJ)
We bought a December 2010-registered Renault Grand Scenic 1.5 dCi in late July with 39k miles on the clock from a used dealer. When we bought the car,... -
Is it a dealer's duty to carry out a mileage check? 17 May 2017 (Ask HJ)
I bought a Mitsubishi L200 Barbarian in March 2016. At the time the mileage showed just over 31,000, the car came with full Mitsubishi service history... -
2016 Asta K SRI Sports Tourer: Manual Hanbrake roll away? 18 Nov 2016 (Ask HJ)
I looked at other Astra chat-rooms before placing my Astra K order. One issue I researched were the cases where Astras with an electronic parking brake... -
My wife passed away and her car insurer told me they would transfer the policy - but never did. 6 Oct 2017 (Ask HJ)
My wife passed away recently and her car was insured in her name with me as named driver. I contacted the insurer, AA insurance, who told me they could... -
How can I challenge a proposal to reduce my town's speed limits from 30mph to 20mph? 3 Aug 2013 (Ask HJ)
The coastal town of Formby where I live is roughly seven square miles, has a population of approximately 25,000 and is affluent with high car ownership....
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