Most recently answered customer service questions
I have a four-year-old BMW 3 Series automatic on which the torque converter of the gearbox has failed and therefore I'm told that a new gearbox is required. For this to happen after four years seems a...
My independent Mercedes-Benz servicing garage tells me that the Sensotronic Brake Control unit on my 2004 E320CDI (90,000 miles) needs replacement at a cost of £900 or more. I've read on various MB forums...
I thought you’d like an update on a problem I referred to you a few months ago. Last summer, while driving in France, my 2003 Rover 75 Connoisseur diesel automatic emitted a cloud of black smoke and lost...
I have a Vauxhall Combo Van 1st registered March 2011 with 13,800 miles. It came with a 60,000 3 years manufacturers warantee. I bought it as an ex demo from the dealer in Aug 2011. The wiper mechanism...
I bought a 2 year old Corsa from a franchised Vauxhall garage last month and I have received what I would call "shocking" service levels from them. There have been a number of failings by the dealer. These...
I had a long standing airbag warning light fault in my 12-year-old Mercedes-Benz E Class and took the advice you gave to another reader, to contact www.airbagman.co.uk. They were remarkably efficient with...
I would like to nominate C Latham Motors of 85 Hospital Street, Nantwich 01270 625666 as being the ideal local garage that really has the interests of its customers at heart. Their service is everything...
You kindly printed my letter where I asked if you could recommend someone to restore my Triumph Stag and I thought I’d let you know the outcome. You forwarded an e-mail from another correspondent who recommended...
In response to your articles about winter tyres, I contacted Event Tyres and have now been fitted with a set of Michelin 205/55 R16 91H Alpins. Your correspondent MY, Poole has the same car as myself so...
Am I being over fussy by complaining to my local Kwik-Fit depot for the damage to a jacking point on my Peugeot 407? Before I realised what he was doing, the fitter used a large trolley jack under the...

