Can I expect a goodwill contribution on a five year old car?

A friend has an Audi A3 1.9tdi with full service history. She is second owner, it was an HSBC company car first. The cylinder head has cracked with no overheating history. Would there be any point in...

The ESP light on my SEAT Leon has come on - should my dealer repair it?

My 27,000 mile 2007 SEAT Leon 2.0 petrol FR, main dealer purchased and serviced, had just passed MoT when the ESP light on the dash appeared. In the past you have stated that this is a known VAG problem....

Audi covered all the parts cost for a replacement clutch in my out-of-warranty S3.

I have an Audi S3 just out of warranty and owned by me from new. It has just 36,000 miles on the clock. Around a year ago I experienced a problem that felt like a slipping clutch but only in fourth or...

Golf GTI needs a new engine - who should pay?

1st November my Golf GTI, which I have owned from new, cut out without any warning and would not restart. It was recovered to the local Volkswagen dealer who have said that the exhaust camshaft has snapped,...

Juddernought

I am not often given justification to offer thanks for the standard of service in today's profit driven society however I wanted to record my thanks to both Honda UK and to my local dealer Cloverleaf Honda...

Seven Grand Tour

I recently went to Europe with my Audi A6 Avant Quattro 2.5 TDI and, notwithstanding that the car had been fully serviced by Audi Liverpool before I left, the car broke down in the middle of France with...

Vectra gearbox failure at 37,700 miles

I bought a Vectra 1.9 CDTi Estate in April 2009. Recently, while on holiday in Cornwall, the gearbox lost 5th & 6th gears and there is a whining noise in 1st gear. On return from holiday I rang the Vauxhall...

Thanks to BMW for helping out with the steering repairs on my wife's Mini One.

My wife's MINI One suffered a serious steering problem, estimate for repair £1200. The car was well out of warranty and also out of goodwill warranty. Nonetheless, in view of the low mileage of 24,500,...

Freelander 2 gearbox failure

I had a Freelander 2 internal gearbox failure at 55k. Car bought from main dealer as pre-owned vehicle and serviced at main dealer according to service interval. I was informed that I do not meet their...

Electronic Stability Problem

I have a SEAT Alhambra 2.0TDI (registered in Sept 2007/57 plate). I bought the car in March 2010 (1 previous owner from new) and it has been serviced at a SEAT garage so far. At the weekend the ESP warning...