Seven Grand Tour
I recently went to Europe with my Audi A6 Avant Quattro 2.5 TDI and, notwithstanding that the car had been fully serviced by Audi Liverpool before I left, the car broke down in the middle of France with oil leaking from its gearbox.
It was Sunday afternoon and I had to be towed off the motorway to a depot, then on Monday I had to be towed to Audi Troyes.
The cost of the new gearbox was 6,000 Euros and car hire for 3 weeks cost a further 600 Euros.
I appealed to Audi for some help with these exorbitant costs as a gesture of goodwill to a customer who has had 3 top spec Audis over the last 20 years but they dismissed me quite coldly as the car is 7.5 years old and therefore is out of warranty. I would be grateful for your comments as our family holiday was ruined and I am 7,000 Euros out of pocket.
It was Sunday afternoon and I had to be towed off the motorway to a depot, then on Monday I had to be towed to Audi Troyes.
The cost of the new gearbox was 6,000 Euros and car hire for 3 weeks cost a further 600 Euros.
I appealed to Audi for some help with these exorbitant costs as a gesture of goodwill to a customer who has had 3 top spec Audis over the last 20 years but they dismissed me quite coldly as the car is 7.5 years old and therefore is out of warranty. I would be grateful for your comments as our family holiday was ruined and I am 7,000 Euros out of pocket.
Asked on 29 August 2011 by JD, via email
Answered by
Honest John
The car was seven and a half years old the time of the breakdown, six months older than its design life. People have made cars last a lot longer than this, of course. But any responsibility for them by the manufacturer comes to a dead end at 6 years old.
Similar questions
The turbo failed on my C4 Picasso. The car is 4 months out of an approved used car warranty and the dealer has told me they have received notification from Citroen that the problem is due to a known fault....
A friend has an Audi A3 1.9tdi with full service history. She is second owner, it was an HSBC company car first.
The cylinder head has cracked with no overheating history. Would there be any point in...
I purchased a 2011 Skoda Fabia TSI with 19,119 miles on in May 2014. Today - with 31,800 miles on the clock - the DSG has died. The car is only driven about 4000 miles per year. How do I go about pursuing...
.jpg)
