Do I have to have my car repaired where I'm told?

Can an insurance company stipulate a garage for accidental repairs? I have used my garage (Honest John recommended) for years.

Why won't our insurance company provide a courtesy car whilst our Peugeot 407 is repaired?

I had a fire in my Peugeot 407 which is now 13 months old. We bought it in February 2011 from the garage secondhand. We have a warranty that still has two years on it. The fire was caused by cross contamination...

Thanks to my local Toyota dealer for repairing the windscreen cheaply on my RAV4.

I attend hospital five days a week, Monday through Friday for essential radiography treatment, a round trip of some 75 miles. I drive a Toyota RAV4 D-CAT 4x4 that is just six weeks old. A few days ago,...

Thanks to BMW for helping out with the steering repairs on my wife's Mini One.

My wife's MINI One suffered a serious steering problem, estimate for repair £1200. The car was well out of warranty and also out of goodwill warranty. Nonetheless, in view of the low mileage of 24,500,...

Where can I have an ESP fault on my wife's 2006 Volkswagen Golf repaired?

The warning light on my wife's 2006 Volkswagen Golf 4-wheel-drive Electronic Stability Programme (ESP) has just come on automatically and I cannot switch the indication off. Is this particularly dangerous...

Why did a Skoda dealer undertake such substandard work on my Octavia vRS?

Last week my July 2006 Skoda Octavia vRS had to go into the Skoda dealer for a recall to replace the ignition coils. On getting into the car after the work had been done I was immediately annoyed to find...

Are there any hidden snags to Mazda's own accident management service?

Mazda is making a leaflet available in their dealers claiming that they will handle all aspects of insurance claims for Mazda owners if they are contacted before the insurance company. This seems an excellent...

Is the garage ripping me off?

I took my Rover 45 to a garage as the cylinder head had gone. When the part was skimmed it was apparently warped, he said he would try and seal it anyway. It would not seal and he recommended a new engine....

Why do Autoglass charge a flat rate of £400 for a windscreen replacement regardless of model?

I have followed the on-going tail of increasing insurance costs, but there is a way we can all help cut those costs. My Mk4 Fiesta required a windscreen after a stone cracked the original one. Whilst I...

Does Autoglass have a monopoly on windscreen replacement in the UK?

In answer to DB Norfolk (‘Art of glass’), I had a similar encounter. Not having windscreen cover on my elderly Peugeot 106, I shopped around for a quote, with Autoglass topping the scales at a whopping...