Why has my insurance company charged me an extra £10 after a non-fault accident?

I was involved in an accident in August where someone went into the back of my car. The other driver admitted it was his fault and the claim was entirely settled through his insurance. However, I came...

Insurance claim out of the blue

My son had a minor collision with another vehicle on a narrow country lane, my son maintains he was pulled right over to the kerb and scratches from bushes seem to confirm this. Both parties broke their...

Please warn your readers that insurance companies will avoid paying claims if they can.

Recently, I helped my lady-pensioner cousin with a claim on her car insurance. She had been a customer for several years with Co-op Insurance Services (CIS), based in Manchester. She flew back from holiday...

The claim game

Yesterday we got a letter from our car insurance company (More than - we have had our insurance with them for over 30 years), stating that "We have been contacted by a third party who has informed us that...

I bought an HPI-checked car that turned out to be cloned. How can I get my money back?

I purchased a car in May 2010 from a private seller. I conducted various checks including HPI and all came back positive, matching the info the vendor supplied. After about three months the police recovered...

My insurance won't cover all the fire damage to my classic Ford Prefect - why?

I have a 1952 Ford Prefect insured third party, fire and theft. A fault in the trafficator caused the loom to short. The dash, headlining, door card, front carpet, steering wheel and driver's seat are...

I've been involved in a non-fault accident. Should I use the other party's insurer's 'Accident Assistance' service?

I have been involved in an accident which has left my vehicle badly damaged, but usable. The other party (farm tractor and trailer) suffered no damage, but his trailer caught my rear driver's side wheel...

Following a motorway crash in my partner's car, are we being targeted by accident management companies?

I am the named driver on my partner's fully comprehensive policy. I was driving her car yesterday and was involved in a motorway crash. My partner's insurance company rang her and insisted she make a claim...

If my car was damaged by another car that caught fire, whose insurance should I claim from?

I was recently in a car park when another car nearby caught fire. Luckily I was able to move my car away, but if the fire had damaged my car would I have had to claim from my insurance or that of the car...

I'm being offered a replacement vehicle while my Honda Accord is repaired. Should I accept it?

My 05 Honda Accord Estate CDTi was recently badly damaged by another driver while it was legally parked and unattended. My insurance company are almost certain the other driver's insurer will concede fault...