Why is my insurance company insisting that I take an expensive hire car after an accident?

My 2009 Yaris was damaged in a doctor’s car park yesterday. The event was witnessed and the elderly disabled driver waited until I came out and gave me his insurance details, however I contacted my insurance...

Should a car hire company return its copy of my driving licence to me after the hire is finished?

I had to hire a car this week. The firm asked to see my licence and the paper part, both of which they photocopied. That’s ok, but am I entitled to ask for this copy to be returned to me when I finish...

Where can I get car insurance for a hire car driven abroad which includes collision damage waiver?

I plan a trip abroad, which would include car hire for a 5-week period. I have heard that it is possible and preferable to purchase an insurance policy to specifically cover collision damage waiver, thus...

Should I be wary about buying an ex-rental MkVI Volkswagen Golf?

I am looking to purchase a Mk VI Volkswagen Golf 1.6TDi S. A franchised Volkswagen dealer in Bridgwater has a couple of examples at £11,980, which are one year old with 15,000 on the clock. They are some...

Hire car top-up insurance

I have read in your column in Dail Telegraph that there is a website where one can buy top up insurance when hiring cars to avoid unnecessary expense if damage is caused. I am hiring from Hertz in South...

Have you seen these stories regarding customers having legal problems with lease and hire cars?

We are getting some interesting cases at the moment that probably should be written up as articles. The first one concerns Enterprise rent-a-car that tried to charge a reader £1,675 for repairing a credit-hire...

Buying an ex-hire car

I am considering buying a Golf 1.4S and have two options: April 09 (09 plate) with 7.5k miles on clock for £9490 - this is an ex Euro Car hire car. Or: Sept 09 (59 plate) with 9.6k miles on clock...

Can I offer a tip about hiring a car in Malaysia and Singapore?

In a follow up to your comment about the question about car/van hire in Malaysia and Singapore, I did this a few years ago. The cost to hire a car in Singapore was more than double the cost of hiring the...

Please warn your readers to repair lease cars fully before returning them to Mercedes-Benz Finance.

I have recently returned a Mercedes-Benz SLK at the end of a two-year lease through Mercedes-Benz Finance. I carefully studied the Vehicle Return Standards booklet and repaired a wing mirror and a dent...

Following an accident, should I contact the third party's insurance company directly and avoid accident management companies?

I had legal assistance cover on my insurance policy. After an accident my impression of their service is that they seem to be fixed on getting me into a hire car. I was wondering whether I would be better...